Customer Ratings & Reviews

Hi harry, thanks for letting us know some details on your experience. We’re sorry to hear that you’re having difficulties with the Chromecast with Google TV.

Casting issues can be related to some settings on your Wi-Fi network or your casting devices. We suggest performing these steps and see if this will improve your experience:
- Ensure that your mobile phone and Chromecast are connected on the same Wi-Fi network.
- Turn off Power Saving Mode. As it can limit the processing power of casting devices which might affect the performance of the device.
- Decrease the distance between the TV, router, and your Chromecast with Google TV.
- Make sure that the Chromecast-enabled apps are all up to date.
- Connect Chromecast with Google TV to another HDMI port on your TV or another TV.
- Turn off other connected devices to your Wi-Fi network while casting to avoid congestion.

You may also find some helpful information from the links below:
- Cast video from Chromecast-enabled apps to your TV: https://store.google.com/us/product/gtv_apps_and_partners
- Cast from Chrome to your TV: https://support.google.com/chromecast/topic/4602553

We’d like to learn more about the challenges that you have and help you the best way we could, feel free to visit us anytime here: https://support.google.com/chromecast/gethelp

Hi James, we appreciate you for sharing your feedback with us about the Chromecast with Google TV. It’s unfortunate to learn of your poor experience with its performance. We can see how difficult it can be, and we’re sorry for the inconvenience it has caused.

There could be several reasons that can affect the performance and connectivity of your Chromecast and we’d like to rule out the possibility of your Wi-Fi connection being the cause of this issue. We suggest trying the simple steps below:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.

We also suggest clearing the app cache that might help as having a sizable amount of cache stored would affect the performance of your Chromecast. Please see the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the guide here: https://support.google.com/chromecast/answer/6254654

We’re always here to help improve your experience. If further assistance is required, or for any concerns, please feel free to contact us anytime here: https://support.google.com/chromecast/gethelp

Too many apps crash...particularly Apple TV. Called Google tech support as well with not much help. Finally succumbed and bought the Apple TV 4K player and have had zero issues since then. I guess you get what you pay for....

Hi RDSApex, thanks for sharing some details of your issue with the Chromecast with Google TV. It’s unfortunate to learn that it didn’t work well for you and we’re sorry for falling short of your support needs. Your feedback helps us identify areas we can improve for our product users like you.

We understand your decision to use another streaming device, and if you’d like to consider trying the Chromecast with Google TV again in the future, we’d be happy to help improve your experience here: https://support.google.com/chromecast/gethelp

Hi TSanDiego, thanks for reaching out to our support team. We're sorry for the difficult experience using Chromecast with Google TV.

We recommend contacting our support team for further troubleshooting and isolation of the issue. We'd be happy to work with you and see how we can provide you with a better experience. Please reach out to us here: https://support.google.com/chromecast/gethelp

Hi Issac, thanks for your feedback on Chromecast with Google TV. We´re sorry for falling short of your expectations with the number of supported apps on Chromecast with Google TV.

We´re always keeping a close watch on all the feedback that we get from our customers, including yours. We´ll make sure to pass this along to the right team since we´re always searching for ways to improve our products and services. If you have other concerns or support needs you need help with, you can count on our support team. You may get a hold of any of our support agents here: https://support.google.com/chromecast/gethelp

Hi quickie,

We appreciate your feedback. We're truly sorry to hear that Chromecast with Google TV didn't meet your expectations.

Please take a note of the issue you are having, and if you'd like us to take a look at it, you may reach out to us via the Google Chromecast support page here: https://support.google.com/chromecast/gethelp

Hi there. We’re sorry to hear there were problems with your Chromecast with Google TV (4K). We’d like to look into what may be happening and get your device running smoothly — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?sjid=1168929876280557452-NC&visit_id=638674861917928406-808865731&rd=1

Hi Vinoth,

Thanks for your feedback. You can pair a Bluetooth-enabled headset, headphones, or speakers on Chromecast with Google TV by going through the steps below:
- Go to Settings.
- Select Remotes and Accessories.
- Select Pair remote or accessory.
- Before pairing Bluetooth devices, make sure they’re in pairing mode.

We'd love to hear more about your concern and work to improve your experience. You can always reach out us here: https://support.google.com/chromecast/gethelp

Hi XBOX, thanks for your feedback. We're sorry to hear that you're having an issue streaming Disney+ movies in 4K on Chromecast with Google TV.

Streaming quality issues can be caused by several reasons. To watch movies and TV shows in 4K Ultra High-Definition (HD) and 4K High Dynamic Range (HDR) content using your Chromecast with Google TV, you may need to check the following:
- A high-speed internet connection of at least 20 Mbps (recommended)
- Check if your TV has an HDMI port that supports both HDCP 2.2 and 60 frames per second (60 FPS).
- We recommend that you connect your Chromecast with Google TV directly to the wall outlet and use the power supply that was provided with your Chromecast with Google TV.
- Update your TV’s firmware, if possible. Check with your TV manufacturer for the latest firmware and how to update it.

If this doesn't fix the issue, we suggest performing a factory data reset on Chromecast with Google TV and set it up again. For more information on how to reset Chromecast with Google TV, check out this link: https://support.google.com/chromecast/answer/6254654

If you still need further assistance or have any questions, you can always reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Rick,

Thanks for sharing your review. We’re sorry to hear that your experience with Chromecast with Google TV has been less than ideal.

Your feedback matters as we're always looking for ways to improve our products and services. If you decide to give Chromecast with Google TV another try, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi Azuzu,

Thanks for sharing your experience with Chromecast with Google TV. Sorry about the disappointing experience you’re having because of the connection issue and we’d love to improve your experience.

If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset:

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

We’d also like to take a closer look at the issue to better understand and make sure that we’re able to provide your support needs. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow

Hi, Noname1234! Thank you for your feedback and for bringing this to our attention. We're sorry to hear that you're having some trouble connecting your Oculus device on Chromecast with Google TV (4K).

Oculus is not officially compatible with Chromecast devices. It may or may not work. However, while using an Oculus device on a compatible Android phone, you may be able to mirror the phone's display to show at the same time on your Chromecast. To learn more, check out this help article: https://support.google.com/chromecast/answer/6059461

You may also contact our support team for any other questions and concerns on Chromecast with Google TV (4K). Reach us here: https://support.google.com/chromecast/gethelp

Hi YGGG,

Thanks for sharing your feedback on your Chromecast with Google TV.

Your feedback matters a lot to us, and we´ll make sure to pass this along to the right as we´re always searching for ways to improve our products and services. If you still have questions you'd like us to answer, please reach out to us and we'd be more than happy assist you here: https://support.google.com/chromecast/gethelp

Hi HaveABlast, thanks for posting your review and we're sorry to hear that you're experiencing some battery drain issues with your Chromecast with Google TV. We suggest replacing the batteries with new ones (1.5 volt AAA batteries) and try again. Make sure to replace both batteries, don’t change only one of them. Monitor the status of your remote's batteries and If the issue still persists then we recommend contacting our support team for possible resolutions to your issue. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp