Customer Ratings & Reviews

Hi Nancy,

Thanks for taking the time to share your feedback with us.We're sorry that your Chromecast with Google TVt didn't meet your expectations but we're always working to improve our products and services.


You can always check this Chromecast Help page for more info on the features it has: https://support.google.com/chromecast/topic/10089023. If you need further assistance, you can reach our support team via this link:  https://support.google.com/chromecast/gethelp

Hi there KulandayanS, it's great to hear that you liked Chromecast with Google TV (4K), especially with the video and audio quality. It's unfortunate to hear that the Google Home screen takes a bit longer to load up, and we'd like to help you speed things up. Here are some recommended steps that may be helpful with the issue:
- Check the OS version of your mobile phone device. We recommend the following versions:
Android phone or tablet with Android 8.0 or later, and iPhone or iPad with iOS 14.0 or later versions.
- Try updating the Google Home app by going to the Google Play Store and searching for the Home app. Once you find it, tap on Update.
- Try installing the Google Home app, using the same account, on another mobile phone or tablet device, and see if you will experience the same slow loading time.
- If you don't experience the same issue with another device, we recommend uninstalling and reinstalling the Google Home app on the main mobile phone device.

If the issue proves to be persistent, we recommend contacting our support team for further help here: https://support.google.com/googlenest/gethelp

Hi there, thanks for the time leaving a comment. We’re sorry to learn that your Chromecast with Google TV has performance issues. We’re here to help.

We could be looking at a connectivity issue caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware.

Also, if your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how to do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If unresolved, please contact our support team and we’d be more than happy to help. Here’s the link: https://support.google.com/chromecast/gethelp

Hi Tomlr,

We appreciate your feedback. We know how cool it is to be able to get all of your favorite apps to work with Chromecast with Google TV.

Your feedback matters a lot to us as it helps us to improve our products and services. We’d like to know more about your preferred apps and the devices you’re using so we can work on a solution and provide you with the best experience possible.

Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp

Hi there, ycgg. We're sorry to hear that your experience with Chromecast with Google TV (4K) has been less than ideal. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Pzilla, it's great to hear that your Chromecast with Google TV works well. We are sorry to hear about the signal loss you are experiencing with it.

Signal loss may be affected by a few factors, including possible congestion or interference with your Wi-Fi network. We recommend trying out some steps below:
- Make sure your mobile devices and Chromecast are on the same WiFi network.
- Check for congestion by removing some of your connected devices.
- If your router supports both 2.4 GHz and 5 GHz, make sure your Chromecast is on the 5 GHz network.
- Move your Chromecast further away from the back or side of your TV, and make sure it is not touching other devices, wires or cables. These devices may cause Wi-Fi or Bluetooth interference.
- Try using an Ethernet adapter to connect your Chromecast to your router. This will give you a direct, hardwire connection to the internet and will alleviate your home Wi-Fi network.

If you still experience the same signal loss issue even after trying out some steps we recommended, then we may need to have a closer look at the issue. We'd be happy to help you further by visiting this help page: https://support.google.com/chromecast/gethelp

Hi Joey,

Thanks for taking the time to leave your review. We understand it can be confusing to set up Chromecast with Google TV and we're here to help.

For a step-by-step setup process check out this help article:
 https://support.google.com/chromecast/answer/10092687

Alternatively, we’d be happy to guide you with the setup and troubleshoot any issues with your Chromecast with Google TV if you can reach out to us here:
 https://support.google.com/chromecast/contactflow

Hi Amit,

Thanks for sharing your experience with us. We're sorry to hear that you're unable to watch contents in 4K on your Chromecast with Google TV. We understand how frustrating it can be. Your experience with our devices and services matters to us. If you're willing, you can reach out to our support team here so that we can do our best to help you out with your Chromecast device here: https://support.google.com/chromecast/contactflow

Hi jonyATT, thanks for sharing your feedback. We’re sorry to hear that Chromecast with Google TV didn’t meet your expectations.

We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi there, Geekguy. Thank you for posting your review on Chromecast with Google TV. We're sorry to hear that you're experiencing some difficulties with controlling the volume from your phone. The device works like the previous Chromecast version when it comes to casting or controlling the volume from your smartphone. We want to know more details when you use your phone to control the device and provide you with some troubleshooting tips that may improve your experience. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, ErickH. Thanks for posting a review about the Chromecast with Google TV (4K). We don't officially support pairing Nest speakers with Chromecast with Google TV as an audio output for video playing on the TV. You may get it to work a few times, but we can't guarantee that it will always pair successfully. We suggest submitting a feedback using the keywords Pairing Nest speakers with Chromecast devices for video, using the Google Home app or voice command. Your feedback will help us improve our products and services.

For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp
For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp

Hey there, ShadoweX. Sorry to hear your experience with the Chromecast with Google TV (4k) hasn’t been the best. We’d like to provide some insight on the getting updates: the device will be receiving updates and bug fixes for the foreseeable future. Here’s a link for the latest information: https://support.google.com/chromecast/answer/7124014?hl=en#zippy=;