Customer Ratings & Reviews

Hi 2200sqftofCarpet,

Thanks for reaching out. Lag issues may be related to congestion in your Wi-Fi network. Removing some of the connected devices in your network may help free up some bandwidth space and enable your Chromecast with Google TV to stream smoothly without any lag. Once congestion is verified, we recommend contacting your Internet service provider to check your bandwidth and upgrade if needed.

If the issue still persists, we can work together to figure out the reason for the lag issue and come up with a resolution that can fix it. Please feel free to contact us at Google Chromecast help page on this link: https://support.google.com/chromecast/gethelp

Hi Nostradonny! We appreciate the feedback that you shared about Chromecast. We’d like to learn more about your concerns with our platform. This will help us to understand how we can help you best. Please contact us anytime at the following link and we’ll do our best to help improve your experience: https://support.google.com/chromecast/gethelp

Hi Tina,

Thanks for your feedback. We're sorry to hear that you had to return your Chromecast with Google TV.

We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi Tacos,

Thanks for taking the time in providing your review. We can see how your experience with the device was less than ideal. We'd like to know more on how you power the device. We recommend that you use the adapter provided and plug it directly to a wall outlet. This would provide the Chromecast with a stable and reliable power source. When an app freezes occasionally, we suggest that you uninstall the app first then re-install it again. This will help provide a more updated app which could have some fixes to prevent glitches when you use them.

We aim to provide our users with a great experience when using our product. So if you have additional questions or have some other issues where you need assistance, please contact us on our Google Help page: https://support.google.com/chromecast/gethelp

Hey there, Mack. Thank you for posting your review on Chromecast with Google TV (4K) and we're sorry to hear that your experience with the voice remote has been disappointing. We aim to deliver a great user-experience and your feedback inspires us to do more. Our team of dedicated specialists are standing by to assist you with any technical concerns you may have in the future. Please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi BSin, we appreciate your feedback. We’re sorry to learn that your Chromecast with Google TV fell short of your expectations. We’re happy to inform you that Chromecast with Google TV recently started supporting Stadia gameplay. Also, we’d like to hear more about the interface issue and see how we may be able to help you best. We’re hoping you can give us an opportunity to improve your experience. You’ll find us here: https://support.google.com/chromecast/gethelp

Hi Terry, thanks for sharing your insights on Chromecast with Google TV. We're sorry to hear that you weren't impressed with it, and for the shortfall in your support needs.

We may need to have a closer look at the frame rate issue you're having and see how we can provide a better experience for you on your Chromecast with Google TV. If you're willing, please reach out once more to our support team for further assistance here: https://support.google.com/chromecast/gethelp

Hi Wolf,

We apologize for the poor experience you had with your Chromecast with Google TV. We recommend trying out a few troubleshooting steps below that might helpful in fixing the issue:
- If your router supports both 2.4 and 5 GHz, make sure your Chromecast is on the 5 GHz network.
- Move your Chromecast further away from the back or side of your TV, and make sure it is not touching other devices, wires or cables. These devices may cause Wi-Fi or Bluetooth interference.
- Check that your wireless network can support the number of devices connected to it. If you’ve connected many devices to your network, you might need to set up a mesh network, like Google Wifi, for better wireless coverage.
- Move your router to within 20 feet of your Chromecast.
- Update your router’s firmware, if needed. Sometimes routers have bugs, and there are firmware fixes to address them. Make sure your router is running the most updated software.
- Reset your modem or router by following your device manufacturer’s instructions.
- Perform a reset on both your Chromecast device and Voice Remote.
- You may also use an Ethernet adapter to connect your Chromecast to your router. This will give you a direct, hardwire connection to the internet and will alleviate your home Wi-Fi network.

We'd like to learn more about your experience in order for us to come up with a resolution should the issue persist. You can count on us for your support needs by reaching out to us on this page: https://support.google.com/chromecast/gethelp

Hi ChrisM,

We appreciate your feedback. Sorry you ran into some performance issues with your Chromecast with Google TV.

We recommend performing a factory reset to further isolate the issue. Here's how you can do it:

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

We would like to take a look and understand what's causing the issue to help you in the best way possible and improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow

Hi CoolKat, thanks for taking the time to share your feedback. We´re sorry to hear about your disappointment with the storage limitations on Chromecast with Google TV.

If you´re willing to try, a good alternative would be to install some of your streaming apps on an Android phone or tablet that you may have, and casting your Android screen to mirror your Android device to the TV. Check out the steps below:
- Get started by installing your preferred app on your Android or tablet device. To turn on microphone permissions on your Android device, tap Settings >
Scroll down and tap Apps > and then Google Play Services > and then Permissions. Look for ""Microphone"" and slide the slider On.
- Cast your screen from your Android device. Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
Open the Google Home app > tap the device you want to cast your screen to >
tap Cast my screen > and then Cast screen.

We´ve taken note of your feedback and we'll definitely go back to the drawing board since we´re always looking for ways to improve our products and services. For any other support needs you may have, our support team would be happy to assist you further if you can visit us via the Google Chromecast help page here: https://support.google.com/chromecast/gethelp

Hey there, Rafael. Thanks for sharing your feedback. We're sorry to hear about your experience with the Chromecast with Google TV (4K). It's disappointing when a device doesn't meet performance speed expectations. We suggest rebooting your device and checking any updates for your Chromecast. Software updates can often improve performance and address any lags you may be experiencing. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp