Customer Ratings & Reviews

Hi Soundlink,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some connection issues with your Chromecast with Google TV.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi Freshreviews,

We appreciate you for sharing your feedback with us. We apologize for the connectivity issue with your Chromecast with Google TV.

Performing a factory reset on your Chromecast device may be helpful in fixing the issue. Here's a step by step guide on how you can do it:
- While the Chromecast is plugged into the TV, hold down the button on the side.
- The LED will begin blinking orange.
- When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

We also suggest making sure your Chromecast is not further away than 15-20 feet from your router, your phone and Chromecast are on the same network, and your network isn't congested since connection may drop if there is not enough bandwidth on the network.

We'd love to help, but we need to know more on what is going on with your Chromecast with Google TV. We can take a look at the issue and provide you with a resolution if you can reach out to us here: https://support.google.com/chromecast/contactflow

Hi Slicinarie,

Oops! We´re sorry to hear that your Home refuses to find Chromecast with Google TV. We understand how disappointing it can be when something doesn't work as you expect them to.

If you haven't returned your Chromecast yet, and want to troubleshoot the issue, you can try performing a power cycle on your Chromecast and Wi-Fi router to refresh the connection:
- Unplug Chromecast and router from their power source.
- Leave them unplugged for one minute before plugging them back in.

If you're still experiencing the issue after doing the steps above, perform a factory reset on your Chromecast with Google TV, then re-setup.
With the Chromecast Voice Remote:
1. In the upper right of your TV screen, select your profile and then Settings.
2. Select System and then About and then Factory Reset.
From the Chromecast device:
1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
2. When the LED light turns solid white, release the button and the Chromecast will then reset.

If the issue persists, you can always contact us for further assistance. We'd love to hear more about your experience and see how we can improve it here: https://support.google.com/chromecast/gethelp

Hi Tony, thanks for sharing your review with us. We're sorry to hear that you're experiencing a number of different issues with your Chromecast with Google TV. For video quality, we recommend checking and/or changing the video settings to HDMI 2.0. As for the audio, the Chromecast supports Dolby Digital, Dolby Digital Plus, Dolby Atmos and should be able to provide you the surround sound as long as the TV, internet speed and the content itself supports it. We advise that you contact our support specialists so we can take a better look at your other concerns with the Chromecast so we can help find a way to improve your experience moving forward. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there, Joseph. Thanks for your feedback on Chromecast with Google TV (4K). We're sorry to hear that you're experiencing connectivity issues with your device. Other factors may be preventing your Chromecast from connecting to your Wi-Fi network. We would like to know more details about your concern so we can assist you better. You may reach out to our contact support team here: https://support.google.com/chromecast/gethelp

Hi there, we appreciate your feedback, and thanks for bringing this issue up to our attention. We’re sorry to learn of your difficult experience with the setup and connectivity of your Chromecast with Google TV.

While you can connect different Bluetooth devices, like headphones or game controllers, to your Chromecast with Google TV, you can only connect one audio device at a time. If your bluetooth devices won’t connect, we suggest the following steps that might help:
- Turn off the Bluetooth device and then turn it back on. After the reboot, try pairing again.
- If you have other Bluetooth devices paired with your Chromecast with Google TV, try to disconnect them.
- Try to pair another device, like a phone or tablet, to your Bluetooth device.

If unresolved, we’d like to have a closer look into this issue, and help you improve your experience by visiting us anytime here: https://support.google.com/chromecast/gethelp

Hi Teresa, thanks for sharing your insights on Chromecast with Google TV (4K). We're sorry to hear that setting up the new generation of Chromecast devices seems to be less than ideal for you.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Your Chromecast with Google TV also comes with a lot more features compared to the older generation, so you may need to set up some of your preferred streaming apps. However, if you need further guidance or assistance on Chromecast with Google TV, you're more than welcome to reach out to us here: https://support.google.com/chromecast/gethelp

Hi Mark, thanks for leaving a review to let us know of your experience with the Chromecast with Google TV. We’re sorry to learn of your difficulty in getting and keeping it to work.

The performance and connectivity of your Chromecast with Google TV can be affected by several reasons and we suggest trying the simple steps below:

- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.

We’d like to help you the best way we can. Please let us know if you need further assistance by visiting us anytime here: https://support.google.com/chromecast/gethelp

Hello there, ProudDad. Thanks for sharing your feedback. It’s unfortunate to hear of your issue with the Chromecast with Google TV (4K). We can imagine how hard you tried, and we’re sorry for the inconvenience this issue has caused you. We’d like to investigate whether this is caused by the device, network, or other environmental factors. Please contact us anytime and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hi Shaggy, we highly appreciate your feedback on Chromecast with Google TV, and it’s unfortunate to hear that the remote keeps bricking itself. We apologize for the inconvenience it has caused you, and we understand your decision to return it. If you'd like to consider getting in touch with us to work on improving your experience, you're always welcome to visit us here: https://support.google.com/chromecast/gethelp

Hi lafayette7, thanks for sharing your Chromecast with Google TV experience with us and we’re sorry to hear that you have returned your Chromecast with Google TV and that it didn't meet your expectations. Your feedback matters a lot as we're always working to better understand our customers so we can improve our products to meet your expectations.
Should you decide to give Chromecast with Google TV another try in the future, we'd be more than happy to help improve your experience here: https://support.google.com/chromecast/gethelp