Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Love it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement over CCU, especially now that it has Stadia
I would recommend this to a friendNot an upgrade after all.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family didn't like this Chromecast device at all and returned it. We owned two older Chromecasts and really liked them. They worked well for a long time. However, after years they seemed to not perform as well, so we decided to upgrade. Well, it didn't feel like an upgrade. Sure the UI looked impressive at first glance, but the experience was poor. We went with Roku instead and have no regrets.
No, I would not recommend this to a friendNot even close GOOGLE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge google fan but this device is terrible. I hooked it up to an LG OLED and the quality was horrible. The remote had a lag and performance was slow. It could not control the audio from my Sonos sound system. Could only be set to 4k 30hz but was defaulted at 1080p. I was so excited to use this cause of the remote but it was horrible. Also, the picture quality was dull and pixelated. Just not worth the money.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AlexS,
We appreciate your feedback. We're sorry to hear of the difficulty you have with the Voice Remote and resolution using your Chromecast with Google TV.
If you have other Bluetooth devices connected to your Chromecast, then we recommend removing them to see if you still experience a lag using the Voice Remote. You may also need to manually model your Sonos sound system with the Chromecast device to have it working with the Voice Remote.
Chromecast with Google TV supports resolutions of up to 4K videos at 60FPS (Frames Per Second). It's most likely the limited resolution may be caused by your Internet bandwidth which may either be congested or not enough. We recommend a high-speed internet connection (at least 20 Mbps) to get the best experience watching your favorite shows on 4K resolution. To learn more about your Chromecast with Google TV, check out this support article: https://support.google.com/chromecast/answer/7022492?hl=en
We're always working to give you a better experience. If you still encounter the same issues, you can always rely on us to help by reaching out to us here: https://support.google.com/chromecast/gethelp
Stopped connecting/working after 4-5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow piece of technology. Bought this in October 2020 and have had several network connection issues. Now, it has stopped connecting to all applications completely (YT TV, Hulu, Netflix, Prime Video). Now I have to contact Google directly to see if there's anything they can do. I have 2 Amazon fire tv sticks that are working just fine. May just end up buying another one of those instead.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi tsrdann,
Thanks for sharing your review. We're sorry to hear that you're having a difficult experience with connectivity. For the apps that you use with the device we recommend that you check for updates. Or if you're not sure if the apps are updated, you can uninstall them first then re-install the apps. If the issue still persists you can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Goggle TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this product i have 2 more for my other tv's its also small and handy
I would recommend this to a friendNot that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky interface. The remote is really touchy. TVs with google built in are much more usher friendly
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Sbell, thanks for the feedback, and for sharing your insights about the Chromecast with Google TV. We’re sorry that you find it with a clunky interface, and that the remote is touchy. We understand that every user has different preferences and needs when it comes to streaming, and your input can help us identify areas we can improve for our users like you. If you’re willing to share more details about your feedback, we may be able to learn how we can provide a better experience for you. Please contact us anytime here: https://support.google.com/chromecast/gethelp
Cannot Use Viki!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App cannot load Viki and mentions incompstibility issues. Cannot stream Viki shows. So annoying. The buttons for nav are so flimsy you'll end up lost in the GUI. So disappointed. Google appears to fumble in their OS dev and does not appear to focus on TP apps that customers use. What is the point of this unusable device?
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Oahu, we appreciate you for sharing your review. We're sorry to learn that you're unable to load the Viki app on your Chromecast with Google TV. We would like to know more details so we can help troubleshoot the issue for you. We appreciate your feedback with the buttons of your remote and rest assured that we'll relay this to the right team for future improvements. We recommend that you reach out to our support specialists so we can assist you in improving your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Internet issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works its good but it constantly drops the internet vs the devices beside it that have a strong connection.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi cmj05,
We appreciate you for sharing your feedback with us. We understand that your Chromecast with Google TV is experiencing frequent internet connection drops and we’re here to help.
Performing a factory reset on your Chromecast device may be helpful in fixing the issue. Here's a step by step guide on how you can do it:
- While the Chromecast is plugged into the TV, hold down the button on the side.
- The LED will begin blinking orange.
- When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.
We also suggest making sure your Chromecast is not further away than 15-20 feet from your router, your phone and Chromecast are on the same network, and your network isn't congested since connection may drop if there is not enough bandwidth on the network.
We'd love to help, but we need to know more on what is going on with your Chromecast with Google TV. We can take a look at the issue and do our best to help if you can reach out to us here: https://support.google.com/chromecast/contactflow
Constantly freezes up
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV user interface is nice however it keeps freezing up. Not cool. Hopefully an update can fix this issue.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Royal1262, thanks for your feedback. We're glad to hear you liked the interface for Chromecast with Google TV. However, we´re sorry to hear it keeps freezing.
We recommend checking to see if the issue may be related to a bandwidth congestion on your network. Simultaneous use of most of your connected devices can usually force your network to divide your current bandwidth and slow down both your upload and download speeds. Chromecast typically requires a high speed broadband Internet connection of at least 20 Mbps for the best experience. Contacting your Internet service provider will be the best course of action since you may need to upgrade your connection.
Freezing issues may also be related to software bug issues, and performing a factory data reset on Chromecast may be helpful. If you´re willing to try, you may reset Chromecast and Voice Remote by following the steps here: https://support.google.com/chromecast/answer/6254654
If you still experience the same issue even after performing the steps we recommended, we may need to take a deeper look at the issue and see what´s causing it. You can expect us to do our best to improve your experience, if you can reach out to our support team here: https://support.google.com/chromecast/gethelp
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get it for my new house. It makes my tv smart. Easy to get connected
I would recommend this to a friendBest Chromecast ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Chromecast ever! Best Chromecast ever! Best Chromecast ever!
I would recommend this to a friendBest Chromecast ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Chromecast ever! Best Chromecast ever! Best Chromecast ever!
I would recommend this to a friendYet Another Streaming Device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 4K Chromecast for compatibility. My main TV uses the Google operating system. I recently cancelled my cable subscription and switched to full streaming via YouTube TV. I already had four Amazon Firesticks, but my wife liked the Google set up on the main TV, so I added the Chromecast to the TV in her study room. Both devices do essentially the same thing, but happy wife, happy life. Setup was as simple as following the prompts. With all these streaming devices, wait until you can catch them on sale. My wife appreciates the additional channels she gets, but you could probably get many of the same ones on the Firestick with a little setup.
I would recommend this to a friendonly for heavy duty geeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ROKU had crapped out and there was SO much hype about this chromecast that I'd get one. It proved VERY difficult to set up, not like the old fashioned chromecast (with out remote) and imposables to load with my favorite stations. One is stuck with the streaming channels they want you to subscribe to. I sent it back for a refund and replaced my comfy ROKU , much easier to operate.
No, I would not recommend this to a friendNeed a better upgrade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with 8k. It locks or or cuts out if using for casting(screen mirror).
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Shawn, thanks for letting us know about the limitation you encountered on Chromecast with Google TV. Unfortunately, Chromecast with Google TV can only support a resolution of up to 4K Ultra HD and high dynamic range (HDR). However, we'll make sure to pass along your feedback to our product team and go back to the drawing board as we're always searching for ways to keep improving our products and services. For any other support needs you may have on Chromecast with Google TV, you're more than welcome to contact us here: https://support.google.com/chromecast/gethelp
Expected much better from Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is cumbersome to use. Surprised it does not give option for wireless RCA headphone. Needed to purchase a BT headphone and every time you want to switch from wireless to TV speakers, you need to go through the setting. Also, when watching streaming services (i.e. Hulu etc), voice and video often are out of synch and many times image freezes (no, it's not my wi-fi).
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi FPira,
Thank you for sharing your review of the Chromecast with Google TV. We understand that you’re having audio sync and performance issues with your Chromecast with Google TV and we’d like to help you right away!
We'd like to learn more about your experience with your device to figure out what may be causing the issue and provide your support needs. Please reach out to us and we´ll do our best to improve your experience here: https://support.google.com/chromecast/gethelp
Not user friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend. It is not very user friendly, and is not worth the headache of using.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Bellsismyall, thanks for sharing your feedback with us about the Chromecast with Google TV. It’s unfortunate that you find it not user friendly, and we’re sorry for the inconvenience it has caused. We’re always here to help, and we’d like to know more about your challenges with using the Chromecast with Google TV. Please visit us anytime and we’ll figure out a way to provide a better experience for you, here: https://support.google.com/chromecast/gethelp
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work very well No more cable TV Nice to have voice comand
I would recommend this to a friendBrand response from Google Team
Posted .Hi TomK, we´re glad you liked Chromecast with Google TV. We'd love to see you enjoy it to the fullest. If you need some assistance with the features for your Chromecast, our support team would be happy to assist, if you can reach out to us here: https://support.google.com/chromecast/gethelp
Not ATT TV app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't play ATT TV app tried side loading it but still wasn't worth it Ended up Returning it
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Gallon2002, thanks for sharing your experience with your Chromecast with Google TV. We're sorry to hear that you had to return it.
If you decide to give Chromecast with Google TV another try in the future, we'd be be more than happy to assist you and improve your experience here: https://support.google.com/chromecast/gethelp
Constantly doesnt connect and auto disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt connect half the time, just stays on the home page. Then when it does connect from my phone, it just shuts off and goes to the home page after like 20 mins or so. So disappointed having had their old chromecast. Bought new 4k tvs and their older model is great, so i thought this would be just as good or better. Its not.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi DShaf131, we value your feedback on Chromecast with Google TV, and we’re sorry to learn it’s a disappointing experience for you. We’d like an opportunity to investigate why your Chromecast is behaving differently so we can work on improving your experience. If you haven’t yet, please consider visiting us anytime through our available support channels using this link: https://support.google.com/chromecast/gethelp