Customer Ratings & Reviews

"Hi there, OlegS. We hear your concerns on losing Wi-Fi connection with the Chromecast with Google TV (4k). There could be a few things impacting the performance — here’s some suggestions to get you up and running again:

1. Check your Chromecast Wi-Fi network. At the top right of your TV screen, select your account icon and then Settings and then Network and Internet.
2. If your router supports both 2.4 GHz and 5 GHz, make sure that your Chromecast is on the 5 GHz network.
3. Update your router's firmware, if needed. Sometimes routers have bugs, and there are firmware fixes to address them. Make sure that your router is running the most updated software.
4. Restart your Chromecast. Unplug the power cable and then wait three seconds and then plug the power cable back in.
5. Restart your modem or router. Check the manufacturer for instructions.
6. To help prevent Wi-Fi or Bluetooth interference, move your Chromecast further away from your TV. Also, don't let it touch other devices, wires or cables.
7. Use an Ethernet adaptor to connect your Chromecast to your router. This will give you a direct, hardwire connection to the Internet and alleviate your home Wi-Fi network.

For more details here’s an article: https://support.google.com/chromecast/answer/10109908

We’re just a click away if you need us: https://support.google.com/googlenest/gethelp
"

Hi Lags, we appreciate you sending in your feedback on your Chromecast with Google TV. We're sorry to hear that it lags when you use it. This is not the ideal experience we want you to have when streaming your favorite shows. We'd recommend that you reach out to our support team so we can identify the cause of the issue and provide you with some troubleshooting steps that may improve the connectivity of your Chromecast to your Wi-Fi. You can contact us anytime by visiting our Google Help site here: https://support.google.com/chromecast/gethelp

Hi guynfl, thanks for taking the time to share your feedback. We're sorry that you came across these issues. Before setting up your Chromecast with Google TV, make sure to perform this checks to further improve your experience:

- Weak or congested networks. Removing some of your connected devices may help relieve congestion.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Make sure that your Chromecast is receiving power directly from your wall outlet and not the USB port from your TV.
- If you have a dual band router, try setting up Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.

If the issue happens again, we'd like to take a closer look at it and see how we can improve your experience. Feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Nisar, thanks for your feedback. We're sorry that your Chromecast with Google TV didn't meet your expectations. You can adjust your video quality experience on your Chromecast with Google TV by adjusting your display settings.

Here's how:

- Turn on your Chromecast and then at the top right of your TV screen, select your profile and then Settings .
- Select Display and Sound.

You’ll also have the option to adjust the following display settings, depending on the features available on your TV:

- Match content: Use this setting to allow your Chromecast to match the dynamic range to the source content that you’re viewing.
- Allow game mode: Game mode reduces latency and allows a faster game response time. To adjust game mode, select Advanced display settings.
- Resolution and frame rate: Use this setting to adjust the screen resolution and frame rate. To adjust resolution, select Advanced display settings.

If the issue remains, we'd like to take a closer look at it and see how we can improve your experience. Feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Cenka,

Thanks for letting us know about your experience. We’re sorry to hear of the delayed shipment of your Chromecast with Google TV and we understand how frustrating that can be. Rest assured, we’re always here to help.

In case you have any questions or concerns with your Chromecast with Google TV, please consider reaching out to us and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hello MrVitamin, thanks for giving us feedback about the Chromecast with Google TV (4K). We’re sorry to hear of your poor experience with streaming live NBA games through the app. We’d like to find out whether this issue is caused by the app, network, or other environmental factors. Please get in touch with us anytime for troubleshooting guidance and assistance here: https://support.g,oogle.com/chromecast/gethelp

Hi JCNorton,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some connection issues with your Chromecast with Google TV.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi rww1957, thanks for sharing your review. We can see that you're experiencing some difficulties with your Chromecast with Google TV (4K) when playing or watching on ESPN +. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Streamer,

Thanks for your feedback. Chromecast with Google TV supports features from previous Chromecast models with the added features of Google TV. Previous features that include casting within supported apps and mirroring are still available with the new Chromecast.

If you'd like us to have a look at the issue, you're more than welcome to contact us. Our support team would be happy to answer any support questions you may have if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi 0pyaM,

We appreciate your feedback. We apologize for the poor experience with the surround sound for your Chromecast with Google TV.

We recommend checking if your set up for Chromecast with Google TV has the following items to get the best video and audio experience:
- Ensure that your display or TV monitor has an HDMI port that supports both HDCP 2.2 and 60 frames per second (60 FPS). If you're using an AVR or soundbar, those will also need to support HDCP 2.2.
- A high-speed internet connection of at least 20 Mbps.
- A high speed HDMI cable. Recommended length: Less than 6 ft. (1.8m).
- Use only the power supply that was provided with your Chromecast with Google TV.
- If the issue persists, we recommend performing a factory data reset on Chromecast. Check out this help article on how to reset your Chromecast and Voice Remote: https://support.google.com/chromecast/answer/6254654

If you need further assistance, our support team would be more than happy to assist you. We'd love to learn more about your experience. Please reach out to us via Google Chromecast help page here: https://support.google.com/chromecast/gethelp

Hi JDb4,

Thanks for your feedback. We're sorry to hear that your Chromecast with Google TV stopped working and we’d love to help you right away.

Your Chromecast with Google TV comes with a limited 1 year warranty.
If you haven't contacted our support team, we recommend reaching out to so that we can assist you further. We're hoping you will give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp

Hi there, thanks for taking the time to share your feedback. We’re sorry to hear your concerns about your Chromecast with Google TV. We recommend contacting BestBuy for your options, and know about their return/exchange policy.

If you need assistance with the product, you can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp

Hi Sspp, thanks for your feedback. We're sorry to hear of the issues you're experiencing with Chromecast with Google TV. This is not the user experience we want you to have and we're here to help. We recommend some steps that might help improve the screen discoloration and casting issue that you have:

- Try unplugging, then re-plugging the Chromecast into the HDMI port, making sure the connector is plugged all the way in.
- Try plugging the Chromecast into other HDMI ports on your TV.
- If you have a dual band router, try setting up your Chromecast with Google TV. on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network.

If these steps did not help improve the experience, please reach out to our support team so that we can take a look at your Chromecast and see what's causing these issues. Here's the link: https://support.google.com/chromecast/gethelp

Hi GlennCoCo,

We're always appreciative of the feedback you provide us. We're sorry to hear that your Voice Remote stopped working after less than a month of using your Chromecast with Google TV.

We recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.

With the Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. Should you need further assistance, we'd be more than happy to improve your experience if you can contact us here: https://support.google.com/chromecast/gethelp

Hello gramps, thank you for sharing your review here. We're sorry to learn that your experience with your Chromecast with Google TV (4K) has been less than ideal when it comes to the interface and the remote. Please know that your feedback here will be relayed to the right team for potential improvements we may provide in the future. If you're willing to give it another go, We'd like to assist you in finding ways to improve the performance of your Chromecast and enhance your overall experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there, Chakri. We're sorry to learn that your experience with your Chromecast with Google TV (4K) has been disappointing. The device doesn't need a subscription for it to work. However, there are video streaming apps that may require a subscription to use their services. We'd like to help you explore what else the Chromecast with Google TV (4K) can do for you and improve on your overall experience. Please reach out to our team of specialists by visiting our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi Mizlovey, thanks for sharing your feedback here, and we’re sorry to learn that your Chromecast with Google TV keeps on disconnecting

We suggest the following steps that might improve the connectivity of your Chromecast with Google TV:
- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception from your router.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.

We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654

If further assistance is still required after trying the steps above, we encourage you to get in touch with our support team here: https://support.google.com/chromecast/gethelp

Hi Na785,

Thanks for sharing your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.

We'd love to learn more about your experience as we may need to have a deeper look at what may be causing the issues you are having. We'll do our best to improve your experience if you can reach out to us here: https://support.google.com/chromecast/gethelp