Customer Ratings & Reviews

Hi MacdaddyT5, thanks for sharing your feedback. We regret to hear your disappointment with Chromecast with Google TV.

If you haven’t yet, we recommend doing the following:
Reboot the Chromecast device:
- Unplug the Chromecast device from the power source.
- Leave it unplugged for one minute and then plug it back in.

Reboot the router:
- Unplug the router from the power outlet and leave it for at least 2 minutes.
- If there is a battery pack, remove that as well and make sure no light is turned on.
- After 2 minutes, plug it back in and wait for it to completely reboot.

This behavior is common for network congestion issues (router) and sometimes a device glitch (Chromecast) which normally occurs for most electronic devices.

If the issue persists, you can get real time assistance from our support team. We’d be more than happy to help here: https://support.google.com/chromecast/gethelp

Hi pwalker80,

We appreciate your feedback. We understand that you’re having connectivity issues with your Chromecast with Google TV and we’d love to help you right away.

Here are some things to consider when connecting your Chromecast with Google TV to the Wi-Fi:

- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

We’re here to help, and we may need to have a look at the issue you have in order for us to help you in the best way possible. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hi Sheri,

Thanks for letting us know of the issue with your Chromecast with Google TV. We're sorry to hear your Voice Remote stopped working.

We recommend performing a factory reset on your Voice Remote to try and fix the issue:
- Remove the batteries from the Voice Remote.
- Press and hold the Home button.
- While holding the Home button, reinsert the batteries.
- Hold the button while the LED light is solid.
- When the light starts pulsing, release the button.

If you still encounter some issue, then you may also perform a factory data reset on your Chromecast with Google TV with your Voice Remote or on the Chromecast device:

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device.
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

Your Chromecast comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you continue to face the same issue with your Voice Remote, we'll do our best to improve your experience if you can reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Fredeee, we appreciate your feedback about your experience with using the Chromecast with Google TV, and it’s unfortunate to hear that the remote died after 2 months. We can see how much time and effort you’ve spent on this, and we’re sorry for the inconvenience it has caused you. If you still need assistance, or have any concerns about the features and performance of your Chromecast with Google TV, simply let us know here and we’d be more than happy to help you: https://support.google.com/chromecast/gethelp

Hi Txblknite, thanks for sharing your Chromecast with Google TV review with us. We're sorry to hear that your Chromecast with Google TV experience didn't meet your expectations. We always aim for a better experience for all of our users and your feedback matters a lot to us. We designed Chromecast to be used with ease. You can check these help articles on how to set up and explore the full features of your Chromecast with Google TV.

- Cast video from Chromecast-enabled apps to your TV: https://support.google.com/chromecast/answer/3006709
- Cast from Chrome to your TV: https://support.google.com/chromecast/topic/4602553

For any further questions and if you need further assistance,you can reach out to our support team here: https://support.google.com/chromecast/gethelp

Hello LeoC, we appreciate you for sharing your review here. We're sorry to hear that your initial experience with Chromecast with Google TV was less than ideal. We suggest reaching out to BestBuy so they can address this concern for you. If you need any technical assistance or have additional questions with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hello there, AtulK. We're sorry to hear that your experience with the voice remote of your Chromecast with Google TV (4K) has been disappointing. We'd like to know more details about what happened with the remote so we can help identify the cause and provide you with steps that may help improve your overall experience. Please reach out to our team of specialists by visiting our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi Sbomb, we appreciate you for sharing some details of your feedback on Chromecast with Google TV, and we’re sorry to hear that your remote stopped working after a year only.

If you haven’t yet, we suggest trying the simple steps below that might help:
- Remove and reinsert the batteries, then test the remote.
- If the issue remains, perform a reset following the steps here: https://support.google.com/chromecast/answer/10070837
- If the issue persists after a factory reset, replace all batteries at the same time. Do not mix old and new batteries, and do not use lithium ion or any other batteries with rated voltage above 1.5 V. Then, set up your Chromecast with Google TV and Voice Remote using this guide: https://support.google.com/chromecast/answer/10109990

If further assistance is still required after trying the simple steps above, please contact us anytime and we’ll figure out a way to help you best here: https://support.google.com/chromecast/gethelp

Hi Tony, thanks for reaching out to our support team. We're sorry you encountered this issue on Chromecast with Google TV.

Our support team would be happy to assist you in setting up Chromecast with Google TV and explain the features available. Please consider contacting us using this link:https://support.google.com/chromecast/gethelp

Hello Esremba! We appreciate your review about your Chromecast with Google TV (4K). We're sorry to learn that your device suddenly stopped working. It's important to us that we provide you with the best help possible and identify the cause of the issue. We recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi JoeWillis, thanks for your feedback. We're sorry that your Chromecast with Google TV experience didn't match your expectations. We recommend checking your network set up and clearing the app cache as these might help you out.

- We recommend that your Chromecast with Google TV, wireless router, and device used to cast are all located in close proximity to one another. This will create the best possible casting experience.
- Check if your Chromecast with Google TV and their phone or tablet is connected to the same network.
- Try to use a different device (phone or tablet) to cast to check if the same issue occurs.
- Perform a factory data reset using this help article: https://support.google.com/chromecast/answer/6254654

Clear app cache

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then OK.

If the issue still persists after all the steps above, please reach out to our support team so we can assist you and take a closer look at your Chromecast with Google TV. Here's the link: https://support.google.com/chromecast/gethelp

Hi DSstl,

Thanks for sharing your feedback with us. We're sorry to hear that the experience you have with the audio settings have been less than ideal. For you to enjoy true Dolby Atmos surround, you would need to ensure that the TV, audio receiver and the actual content are capable of Dolby Atmos surround. We advise to check the format of the video content you are attempting to watch. There are some 4K video contents that use 5.1 surround sound. And there are also videos that are true Dolby Atmos surround. The Chromecast with Google TV is capable of handling Dolby Atmos surround sound but it will adapt to whatever audio format the content has.

If you need help with your Chromecast with Google TV, please feel free to contact us here:  https://support.google.com/chromecast/contactflow

Hi Johnnybizzle, thanks for giving us your feedback about the Chromecast with Google TV, and it’s unfortunate to learn that it’s a bit slow when casting from your computer

We suggest trying these steps that might improve the connection and performance of your Chromecast:

- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.
- If unresolved, reset your Chromecast following the steps here: https://support.google.com/chromecast/answer/6254654

If the issue persists, reach out to our specialists and we’ll guide you with further troubleshooting and investigation, here: https://support.google.com/chromecast/gethelp

Hey floodvictim! Thanks for letting us know about your experience. We assure you our goal is to provide a user-friendly experience, and your feedback helps us improve. Here's a link with troubleshooting steps that might help: https://support.google.com/googletv/answer/13392198?hl=en&sjid=2352205094031584963-NA

Hello there, Rogerthat. We appreciate you for sharing your review. We're sorry to hear that you're having some difficulties with your Chromecast with Google TV. We recommend checking for device and app updates.You can follow the steps:

1. From the Google TV home screen, go to the profile picture and then select 'Settings'.
2. Select 'System' and then 'About' and then 'System update'.
3. If a system update is available, install it.

If you've done the steps here before, then we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there CESAR, we appreciate your feedback and we hope you enjoy using your Chromecast with Google TV. If you have any questions or concerns, please let us know and we’d be happy to help. You’ll find us always ready for your support needs here: https://support.google.com/googlenest/gethelp

Hi junk,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some challenges with your Chromecast with Google TV, and we’re here to help.

We'd like to know more about your concern, so that we can work to isolate the issue and help you in the best way possible. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi Denny,

We appreciate your feedback. We’re sorry to hear of the connectivity issue with your Chromecast with Google TV.

Here are some things to consider when connecting your Chromecast with Google TV to the Wi-Fi:

- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

We’re here to help, and we may need to have a look at the issue you have in order for us to help you in the best way possible. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp