Customer Ratings & Reviews

Hi FreeRadical,

We're always appreciative of the feedback that you provide us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.

Your feedback matters a lot to us as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp

Hi csk26,

Thanks for your feedback. We're sorry for the frustrating performance issue you have with your Chromecast with Google TV. If you still have your device, we’re here to help and improve your experience.

Here are some troubleshooting steps you can follow that might be helpful in resolving the issue:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure you have enough bandwidth and get a smooth viewing experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- You may also try to isolate if the issue happens on other apps.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.

If the steps provided do not resolve the issue, you may reach out to our support team so we can help you in the best way possible here:
https://support.google.com/chromecast/gethelp

Hi Anonymous,

We understand how disappointing that can be. We apologize for the poor experience you have with your Chromecast with Google TV.

To isolate any software issues, we recommend performing a factory reset on both the Chromecast and the Voice Remote:
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.

After performing the factory reset, you should be able to go through the regular setup process again. If you´re still having problems, we'd be happy to help you. You´re more than welcome to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Denononon, thanks for sharing the details of your experience with us. We're sorry to hear that the audio on your Chromecast with Google TV goes out of sync when streaming from your Disney Plus streaming app.

We recommend checking if you will experience the same issue with your other apps on Chromecast with Google TV. If the issue only happens with one app, we recommend uninstalling and reinstalling the app. You may follow the steps on this help page:
https://support.google.com/googletv/answer/10050570

However, if the issue still happens with the other apps on Chromecast with Google TV, you may try resetting it to fix the issue. This process will erase all data and you may need to set it up again. Here's how:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If you still experience the same issue, we recommend contacting our support team via the Google Chromecast help page: https://support.google.com/chromecast/gethelp

Hi Asink, we appreciate your feedback. We're sorry for any difficulty you may be having, trying to set up your Chromecast with Googlte TV (4K). If you haven't tried yet, you can find detailed guides on how to set up Chromecast with Google TV (4K) here: https://support.google.com/chromecast/answer/10109990

If you prefer to speak to our support team, you may reach out to us using this link: https://support.google.com/chromecast/gethelp

Hi there AgentNumber1, thanks for trying out our support page to troubleshoot the black screen issue on Chromecast with Google TV. Resetting was a great idea, however, we may need to take a closer look at the issue and understand what may be causing it. This will enable us to help you the best way possible. You may contact our support team by visiting the same help page using this link: https://support.google.com/chromecast/gethelp

Hello Royaltim1, thanks for posting your review. We're sorry to learn that your concerns about the performance and quality of your Chromecast with Google TV didn't meet your expectations. If you're willing, we'd like to know more about the problems you're having with the other Chromecast device and allow us to find troubleshooting steps that may improve your experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi mmsumulong,

Thanks for your feedback. We’re sorry to hear that Chromecast with Google TV didn't meet your expectations.

We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi Furbox, thanks for sharing your experience. We do apologize for the buffering issue you are encountering on your Chromecast with Google TV.

The issue may be related to both the limited bandwidth caused by a congestion of your network or a possible interference. We recommend trying out the following:
- Remove some of your connected devices to free up some bandwidth space and test if you will experience the same issue. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. If you verify congestion, we suggest contacting your Internet service provider for resolution.
- Check for possible signal interference. Placing Chomecast with Google TV in a direct line of sight to your router and away from other possible sources of interference like a refrigerator, microwave oven, etc. might improve signal reception.

If unresolved, we may need to take a closer look to isolate what’s causing the issue. Feel free to reach out to our Google Chromecast support team. We’d be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hello Johnnythegreat, thanks for sending in your review on Chromecast with Google TV. We're sorry to hear that your experience with the remote didn't meet your expectations when it comes to the design and size. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements. If you're willing to give it another go and need further assistance with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi kinjaboulla, thanks for sharing your experience with us. We're sorry for any frustration this issue has caused you. Most of the time when an app just keeps on loading, buffering, or laggy in transition, clearing the app cache can help. See the step by step guide below:

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.

If you still experience the same issue after clearing the app cache, we'd like to take a look at your and help you improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi RVSM, thanks for sharing your feedback about your experience with using the Chromecast with Google TV, and it’s unfortunate to hear it was a disappointment for you. We can imagine how difficult it can be, and we understand you have returned it for a different streaming device. If you’re willing to try the Chromecast with Google TV again in the future, visit us at the following link and we’d be happy to help improve your experience: https://support.google.com/chromecast/gethelp

Hi Magic, thanks for taking the time to give us your feedback about the Chromecast with Google TV, and we’re sorry to hear of the issues you had. We understand the importance of having the latest software for the best viewing experience. To check if the Chromecast software is up-to-date, look up the Chromecast build number under “Device settings” in the Home app. If it's not up-to-date, you have to reboot your Chromecast device (unplug it from its power source, wait one to 2 minutes, then plug it back in) to attempt to receive the update, which can help in some situations. Make sure your Chromecast device is plugged into the power outlet (and not via a USB powered connection), then wait at least 24 hours before checking the firmware version again.

If the issue persists after trying the simple steps above, we suggest reaching out to our specialists for further investigation. We have help always available for your support needs here: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing your feedback and we're sorry to hear that you are experiencing some difficulties with your Chromecast with Google TV. We would always recommend that you use the power adapter of the device so that it gets the power it needs to work as intended. Using the USB port of your TV may or may not work depending on the power it gets from it.

If you need further assistance with your Chromecast with Google TV or if you have additional inquiries, feel free to contact us on our support page here: https://support.google.com/chromecast/gethelp

Hi there 10042021, thanks for sharing the details of your experience with the Chromecast with Google TV. We can see how much time and effort you’ve put into this, and we’re sorry for the inconvenience this has caused you.

To fix your connectivity issue, we recommend trying out the steps below:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.
- Lastly, if the issue persists, performing a factory data reset work with the issue. You can check this article for more information on how to reset Chromecast: https://support.google.com/chromecast/answer/6254654

We'd love to help you further if you can contact us at your most convenient time here: https://support.google.com/chromecast/gethelp