Customer Ratings & Reviews

Hi there, TylerW. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance has been less than ideal. We understand you have returned it already, but if you have questions or concerns, should you want to try the device again in the future, or any Google Nest products, please let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hi Nonreturnable,

Oh no! We´re truly sorry to hear that your Chromecast with Google TV stopped working after only 2 months. To help isolate and check if the issue may be software or app related, you may perform a factory data reset on your Chromecast.
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.
7. You can go through the regular setup process after it finishes the reset.

Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you need additional help with the issue, our support team would be glad to assist you if you can get a hold of us here:
https://support.google.com/chromecast/gethelp

Hi there, mdubshill28. Thanks for bringing this issue to our attention. We're sorry to hear that you're having some difficulty setting up your Oculus device on Chromecast with Google TV (4K).

Oculus is not officially compatible with Chromecast devices. It may or may not work. However, while using an Oculus device on a compatible Android phone, you may be able to mirror the phone's display to show at the same time on your Chromecast. To learn more, check out this help article: https://support.google.com/chromecast/answer/6059461

You may also contact our support team for any other questions and concerns on Chromecast with Google TV (4K) here: https://support.google.com/chromecast/gethelp

Hi there SSandS, thanks for your feedback. We're sorry to hear about the poor performance you are experiencing on Chromecast with Google TV.

Chromecast devices typically require a high speed Internet connection of at least 20 Mbps and a reliable Wi-Fi network to work optimally. We recommend checking if your current Internet bandwidth is possibly congested, or that it may not have enough bandwidth to enable the best viewing experience with your Chromecast. Removing some of your connected devices to free up some bandwidth space, and trying out Chromecast will help verify the issue. If you verify congestion, we suggest contacting your Internet service provider to check your connection and upgrade it if needed.

If the issue persists even after upgrading your connection, please consider contacting our support team for further help here: https://support.google.com/chromecast/gethelp

Hi Junglist724,

Thanks for your feedback. Chromecast with Google TV was designed to provide you with the best viewing experience by playing your favorite videos in 4K or Ultra High-definition (UHD). However, this would typically require at least a 20 Mbps broadband connection and the video stuttering issues could be related to a congestion in your Wi-Fi network. To check if your bandwidth is enough, try removing some of your connected devices and check if you can watch videos without experiencing the stuttering issues you reported to us. If the stuttering stops, then you may need to contact your Internet service provider for resolution.

If you continue to encounter the same issue, you can always reach out to us for further questions and assistance via Google Chromecast support page here: https://support.google.com/chromecast/gethelp

Hi Dave, we’re thankful for your feedback on Chromecast with Google TV (4K), and we’re sorry to hear it didn’t work as well as you expected. We understand that you returned it for a different Chromecast, and we hope you’re making the most out of its features. If you run into any concerns about the performance and functionality of your Chromecast, please know that our dedicated team is always here to help: https://support.google.com/chromecast/gethelp

Hi BenJ, thank you for posting your review on Chromecast with Google TV (4K). We appreciate you for doing some research on your end about the device and we're sorry to hear that your impression of the support we provide for the Chromecast has been less than ideal. We'd like to know more details so we can help identify the cause and provide you with troubleshooting steps that may improve your overall experience with the Chromecast. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi JustJJ, thanks for posting a review about the Chromecast with Google TV, and it’s unfortunate to hear you had a difficult experience with downloading DIRECTV Stream app. We can imagine how hard you tried, and we apologize for the inconvenience it had caused you. If you’d like to try the Chromecast with Google TV again in the future, you can visit tv.google to view which apps are available and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

You can also contact us anytime for any questions about the Chromecast with Google TV through this link: https://support.google.com/chromecast/gethelp

Hi MikeJ,

Thanks for letting us know of the issue with your Chromecast with Google TV. We're sorry to hear that it's freezing and won't recognize your sound bar.

We recommend performing a factory data reset on your Chromecast by following the steps below:
- Go to Settings.
- Select System.
- Select About.
- Select Factory reset (this is the third option on the About screen).
- Select Factory reset again, then Erase everything to confirm.

You may need to set up your Chromecast after resetting it, and if you still face the same issue, then we may need to have a look at what may be causing it. We'd love to improve your experience if you can reach out to us here:  https://support.google.com/chromecast/gethelp

Hi TG19, thanks for sharing your feedback. We’re sorry to hear that Chromecast with Google TV didn’t meet your expectations.

Closed Caption settings on Chromecast with Google TV are off times are dependent on the casting app itself. ON your Amazon Prime Video app, after playback has started, try to tap the Menu > Subtitles > On. In the subtitles menu, you can also customize the font size and color scheme for the subtitle text and see if this will improve the experience.

We're always on the lookout for opportunities that will help us improve our products and services. We have taken a note of your feedback and we'll make sure to pass this on to the right team. However, we'd like to learn more about the details of your experience and see how we can improve it. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing the details of your experience with our support team. We apologize for any disappointment you may be experiencing on Chromecast with Google TV.

Resetting Chromecast may be helpful with the issue. Keep in mind that this process will erase all data and you may need to set it up again. To reset, simply follow these steps:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If resetting doesn't fix the issue, we recommend trying out other Bluetooth devices. And if the issue is still persistent, you may speak to any of our support team for further troubleshooting and isolation here: https://support.google.com/chromecast/gethelp

Hi there, DavidA. Thanks for leaving feedback about the Chromecast with Google TV (4K). This device is our next generation of Chromecast, and has your favorite Chromecast features, plus the Google TV entertainment experience. It’s our first streaming device that comes with a Google Assistant-enabled voice remote.

You’re always welcome to visit the Google Chromecast Help Center, or contact us at the following link for inquiries: https://support.google.com/chromecast/gethelp

Hi Riobravo73, thanks for your feedback. We're sorry to hear of the poor experience with the limited range and low resolution on Chromecast with Google TV.

To get better Wi-Fi range and higher resolution on your Chromecast with Google TV, we recommend on going through each of the troubleshooting steps below:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Chromecast and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Chromecast and router to refresh the connection.
- Reset Chromecast with Google TV. Performing a factory data reset on Chromecast with Google TV may also be helpful with the issue. To reset both your Chromecast and Voice Remote, here's how:
With the Chromecast Voice Remote:
a. In the upper right of your TV screen, select your profile and then Settings .
b. Select System and then About and then Factory Reset.
From the Chromecast device:
a. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
b. When the LED light turns solid white, release the button and the Chromecast will then reset.

If you're still facing the same issue, we may need to check it further and see how we can better help you. You're always welcome to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi there girleegirl, thanks for sharing your insights. We´re sorry to hear about your views on Chromecast with Google TV´s Wi-Fi reliability.

Wi-Fi connectivity issues with Chromecast may be affected by different factors. We recommend checking the steps below to isolate the issue:
- Possible congestion in your network. Chromecast requires a high speed Internet connection of at least 20 Mbps. Low bandwidth availability may limit or prevent your Chromecast from streaming. Removing some of your connected devices may help free up some bandwidth space.
- Signal interference caused by the thick walls of your home, electrical appliances, or opposing Wi-Fi signal from your neighbors network. Placing your Chromecast with Google TV in a straight line of sight with your router may improve connectivity.

You may also want to consider performing a factory data reset on Chromecast. This process will erase all data and that you may need to set it up again. To reset Chromecast with Google TV, follow the steps below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System > and then About > and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If the issue remains, you may want to consider contacting our support team for further assistance. We'd be happy to work with you and improve your experience here: https://support.google.com/chromecast/gethelp

Hi TrustMe, thanks for sharing your experience with us. We're sorry for any frustration this issue has caused you. This can be caused by several factors and most of the time related to some settings on your Wi-Fi network. We recommend these troubleshooting steps and see if these will help you out:

- Check if your network is congested. You can remove some of your connected devices so that it can free up some bandwidth.
- If you have a dual band router, try setting up your Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable. Make sure that the set up device is on the same network as the Chromecast.
- Check your network type. You might be connected to a Wi-Fi network that is shared or has special access restrictions like Captive Portals that require visiting a landing page to use the internet.
- Check your router settings. Settings like AP isolation must be turned off for your Chromecast with Google TV to connect properly. You can contact your Internet Service Provider for assistance in turning off this setting.

If you need further assistance or have some questions, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Actualc4, thanks for bringing this issue to our attention. We´re sorry to hear you are experiencing connectivity issues.

Here are some recommended steps to help you with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/chromecast/gethelp