Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Go for apple tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very laggy interface - its just not smooth and intuitive as AT
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Jack. We're sorry to hear that your experience with Chromecast with Google TV (4K) has been less than ideal. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Chromecast
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't work as advertised. All streaming apps crash.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, 458city. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance is less than ideal.
A range issue or wireless interference can affect the performance of your Chromecast. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Chromecast and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
If additional help is needed, you can communicate with our dedicated team through our support channels anytime at: https://support.google.com/chromecast/gethelp
NO ATT NO GO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WON'T WORK WITH ATT NOW APP (NO APP AVAILABLE) I RETURNED IT .STREAMING DEVICES SHOULD WORK WITH ALL SERVICES. FIRE STICK IS BETTER
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi GREAT,
Thanks for your feedback. We're sorry to hear that you had to return your Chromecast with Google TV.
We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp
Stick with the smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No 4k 60hrz only goes up to 30hrz small little tiny remote is easily lost
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi LuisC, we appreciate your feedback. We're sorry to hear that both the resolution of Chromecast with Google TV (HD) and the smaller size of the Voice Remote didn't meet your expectations. We've taken your feedback into consideration and we'll make sure to pass this along to the right team. We're hoping you will keep a close eye on our blog site for future announcements on the products and features that we'll be launching. You may also want to consider checking on the higher end Chromecast with Google TV (4K). It supports resolutions up to 4K Ultra HD and high dynamic range (HDR) for superior picture quality, in up to 60 fps since it may suit your needs more. Here's a link to our support page where you can find detailed specifications of our Chromecast devices: https://support.google.com/chromecast/answer/3046409
Alternatively, we'd be happy to assist you with any other questions you have. Please feel free to reach out to our Chromecast support team using this link: https://support.google.com/chromecast/gethelp
Remote is not ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote malfunction, I would not recommend it but is ok.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Wolfthehusky. We appreciate your feedback, and it’s unfortunate to learn of your experience with the voice remote of your Chromecast with Google TV (4K).
We suggest trying some troubleshooting procedures for voice remote issues using this link: https://support.google.com/chromecast/answer/12934376
For immediate assistance, feel free to contact us anytime and we’ll do our best to help you, here: https://support.google.com/chromecast/gethelp
No thanks ads
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, trying to use the interface is nothing compared to the Apple TV. The first thing you see are ads.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Vortex2308, thanks for sharing your review. We're sorry to learn that your experience with the Chromecast with Google TV compared to a different brand has been less than ideal. If the ads are coming from an app that you don't have a subscription to, you can uninstall them by following the steps below:
-From the Google TV home screen, scroll to Apps.
-Scroll down to the "Your apps" section and find the app you want to uninstall. If you can't find the app, scroll all the way to the right and select See all.
-Hold the Select button on your remote until a menu appears.
-Select View Details: Uninstall.
If you've done this and are still receiving ads from these apps, we'd recommend that you contact us so we can better identify the cause and help you with troubleshooting the issue. You can reach us through this link: https://support.google.com/chromecast/gethelp
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month this device failed. Not easy to set up.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi mstew,
Thanks for sharing your feedback and for bringing this to our attention. We understand how frustrating it is when something isn't working just right.
We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're available anytime to assist you with any issue regarding your Google products and services, please reach out to us here: https://support.google.com/chromecast/gethelp
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow Apps are lagging and have to restart device every time
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MohJanabi. Thanks for reaching out. We’re sorry to hear that you’re experiencing slow and laggy performance on Chromecast with Google TV (4K). These kinds of issues are mostly caused by either an insufficient bandwidth or congested network. You may want to try out some helpful steps below:
- Check if you have sufficient bandwidth. Chromecast device's performance relies heavily on a high speed Internet of at least 20 Mbps for the best performance. You may try disconnecting some of your connected devices and try to see if you will get better performance when using your Chromecast device. Getting better performance will confirm that you may need to upgrade your Internet bandwidth.
- Check for possible sources of signal interference. The thick walls of your home, including the electronic and electrical devices you have may be causing the issue. Placing your Chromecast device away from these devices and in a straight line of sight with your router may help improve signal strength.
- Lastly, resetting your Chromecast device is also a good step in fixing minor bugs. Keep in mind that resetting it will erase all data and that you may need to set it up again. To reset Chromecast, please check out the steps using this help link: https://support.google.com/chromecast/answer/6254654
If the issue persists even after trying out the steps we provided, please consider contacting our support team by visiting us at the Google Chromecast help page: https://support.google.com/googlenest/gethelp
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to be able to play Pictionary air on the tv with my family and doesn’t work like it is supposed to with iPhone!
I would recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for sharing your feedback with us. We are sorry to hear you ran into some issues with your Chromecast with Google TV.
We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow
Doesn't work often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are junk. They only work about a third of the time and the chromecast customer service isn't very helpful
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Dannx, we truly appreciate your feedback on Chromecast with Google TV. We´re sorry to hear that both our product and support services didn´t meet your expectations.
To get the best experience with Chromecast with Google TV, we recommend going through the checklist below to ensure your setup meets the minimum requirements:
- A Google Account.
- A TV or display monitor device with an HDMI input.
- An Android mobile phone or tablet running Android 6.0 or later version.
- An iPhone or iPad with iOS 12.0 or later version.
- Latest version of the Google Home app.
- A high-speed internet connection of at least 20 Mbps.
- A Wi-Fi network with a strong signal.
If you will allow us, we'd like to take a deeper look at the issue, in order for us to figure out a way to give you a better experience with Chromecast with Google TV. Feel free to reach our support team here: https://support.google.com/chromecast/gethelp
Not what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasnt needed w my application. I ended up returning the item. It does work well for what it's intended to do.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Doalhe, thanks for your feedback. We're sorry that your Chromecast with Google TV experience didn't meet your expectations. We're always working to improve our products and services, and your feedback matters a lot. If you decide to give Chromecast another try in the future, we'd be more than happy to help improve your experience here: https://support.google.com/chromecast/gethelp
The new the budget king?!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been hearing a lot of positive reviews and was told that this media player could do something that I just had to see for myself so I made the purchase. While the accessories that came with the chromecast were pretty underwhelming, a compatible usb-c hub allowed me to gain access to additional usb 3.0 ports and a ethernet cable with a gigabit connection. Bear in mind this did require a power adapter with higher wattage as the one that came with the chromecast was not enough. I was able to use a dual shock 4 game pad with the usb 3.0 port and an initial test with the ethernet adapter allowed up to 300mbits down and 200 up. In terms of streaming, the chromecast has pretty much got you covered with all the major streaming apps(netflix,hulu,amazon,etc) so you'll have no issue their. What I really wanted to test was my personal media. Using Kodi, a popular media player app, I found that the DVD iso format with mpeg 2 codec played well and loading times while a bit of wait weren't terrible. From their I tried out Blu ray mkv formats. Unfortunately, the vc-1 codec struggles on the chromecast but most of my Blu-ray used the h264 codec which played fine. My final test was the 4K Ultra Bluray mkv format with the H265(HEVC) codec and things did not go so well. Only one movie worked out of the several I tried which was 1917 and I can't for the life of me figure out exactly why this one worked and the rest didn't. On top of that, I overlooked the audio support which only utilizes the dolby digital format and not DTS. I did test this through ARC on my receiver and the basic 5.1 did pick up. So the long and the short is personal media playback is a mixed bag. I did some small game testing and found that games run moderately well but upscaling is pretty much a no go especially when it comes to emulation. Lastly, I found searching for apps to be very difficult. Google TV does not provide a game section and the search function was forcing me into using the assistant. Overall, I do believe we have a new budget king on our hands. Outside of the unsupported DTS audio, and some other features like automatic frame rate switching, the Chromecast delivers more freedom and better performance than the Firestick 4K. Of course you may need to purchase additional accessories to really get the most out of the Chromecast but it also means your getting far more accessibility as a result. Chromecast is definitely me new budget friendly recommendation and if they can somehow manage to get H265 working for the rest of my UHD's and some other much needed fixes, I don't see how anything else can compete at this price range.
I would recommend this to a friendNot so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality has degraded and I dont fre comfortable using it!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello GokulKarthik, thank you for sending in your review for Chromecast with Google TV (4K) and we're sorry to hear that you're experiencing some picture quality issues with your device. The Chromecast itself supports resolutions up to 4K Ultra HD and high dynamic range (HDR) for superior picture quality, at up to 60 fps. Please note that you'll need to have a stable high-speed internet connection. We'd recommend that you reboot your Chromecast device. Rebooting your device may fix several issues. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Short life span
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great until it stopped working after 2 months.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Skijet528! Thanks for sharing your feedback on Chromecast with Google TV (4K). We understand how you enjoyed the Google TV experience, but we’re sorry to hear it stopped working properly after such a time. We’d like to learn more about the challenges you had, whether this is caused by the hardware, connectivity, or other environmental factors. Please contact us here for troubleshooting guidance and assistance: https://support.google.com/chromecast/gethelp
Don't buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks. Not even good for a paper weight. I paid 50 bucks for an extra phone charger.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi StayAway,
We're always appreciative of the feedback you provide us. It’s so unfortunate to hear that your Chromecast with Google TV stopped working after such a short time and we’re here to help.
If you're willing to try, you may follow the steps in performing a factory reset provided below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device.
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
Your Chromecast comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you continue to face the same issue, we'll do our best to improve your experience if you can reach out to our support team here: https://support.google.com/chromecast/gethelp
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 2 months. Just shows colored lines. Tried on multiple tv's.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for taking the time to share your feedback. We’re sorry to learn that your Chromecast with Google TV failed to work after a short period of time.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we’d like the opportunity to talk and investigate what’s causing the issue. Feel free to contact our support team here: https://support.google.com/chromecast/gethelp
Commercials non stop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 then 16 then 28 minutes of commercials. Crap. Get the old one
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi JorgeA, thanks for sharing your feedback. We're sorry to hear about your concern with the ads on Chromecast with Google TV (4K).
You can try managing your ads on your Chromecast with Google TV by following these simple steps:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.
If there’s anything we can assist you with, please let us know anytime here and we’ll do our best to help: https://support.google.com/chromecast/gethelp
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage, keeps getting disconnected and google has no fix for this problem…
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Edd10, thanks for your time writing a feedback. We're sorry to here you're having connectivity issues with your Chromecast with Google TV. This is not the type of experience we want you to have, and we're here to help.
We recommend trying out the steps below that might help fix your concern:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.
- Lastly, if the issue persists, performing a factory data reset work with the issue. You can check this article for more information on how to reset Chromecast: https://support.google.com/chromecast/answer/6254654
If the issue persists even after doing all steps above, please reach out to our support team so we can check on your Chromecast with Google TV and assist you. We'd love to help you further if you can contact us at your most convenient time here: https://support.google.com/chromecast/gethelp
Google TV disconnecting from WIFI
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device keeps losing wifi connection. I tried everything that I read online to fix it and nothing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Riddick,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/chromecast/gethelp
Disappointing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is much inferior to the Roku Premiere. It has fewer choices for viewing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MommaBear, thanks for taking the time to leave a review about the Chromecast with Google TV, and we’re sorry to learn that it didn’t meet your expectations.
Chromecast with Google TV has access to more than 6,500 apps that you can download directly from your device. Visit tv.google to view which apps are available and learn how to install the apps here: https://support.google.com/googletv/answer/10050570
In Apps only mode, you won’t get personalized recommendations. A list of installed apps that you can open to find something to watch is listed. Sponsored content and teasers for popular movies and shows are also shown. You won’t find Google’s personalized recommendations on their home screen, but apps can still show them their personalized recommendations and track their watch history. These options include YouTube, YouTube TV, and other Google apps.
We suggest checking the settings to make sure that “Apps only” mode on your Chromecast device is off:
- Go to Settings.
- Select Accounts and Sign In.
- Select the Google TV Account.
- Select Your services.
- Select the service / media provider to toggle it on and allow Chromecast with Google TV to recommend shows and movies from that service.
- Toggle Apps only mode off as this won’t get you personalized recommendations but rather some sponsored content and teasers for popular movies and shows.
Your feedback and experience means a lot to us. Please let us know if further assistance is needed and we’d be happy to help. You’ll find us always available here: https://support.google.com/chromecast/gethelp