Customer Ratings & Reviews

Hi there Abcd123, thanks for reaching out. We’re sorry to hear that you have ongoing issues on your Chromecast with Google TV. We’d like to learn more details about the issues. Please contact our support team and we’d be happy to help you the best way we can. Here’s the link: https://support.google.com/chromecast/gethelp

Hi Diego,

We're always appreciative of the feedback that you provide us. We're sorry to hear that you had to return your Chromecast with Google TV due to compatibility issues.

Your feedback matters a lot to us as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp

Hi,

Thanks for sharing your feedback. We're sorry to hear of the Voice Remote issue with your Chromecast with Google TV.

If you're willing, we recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

We hope you will give Chromecast with Google TV another chance. Please feel free to contact us so we can improve your experience here:  https://support.google.com/chromecast/gethelp

Hi Marvin,

Thanks for letting us know of the issue with your Chromecast with Google TV. We understand that you’re experiencing performance issues and we’re here to help.

Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend trying out some helpful steps below:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.

If the above troubleshooting steps didn’t help, then we recommend reaching to our support team so we can figure out a solution to improve your experience here:
https://support.google.com/chromecast/gethelp

Hi Gman, thanks for choosing Chromecast with Google TV (4K). We're sorry to hear about the slow performance you are experiencing, and that it would frequently freeze.

For the best performance, your Chromecast will typically require a high speed Internet connection of at least 20 Mbps and a reliable Wi-Fi network. We recommend checking if your current Internet bandwidth is possibly congested, or that it may not be enough to enable the best viewing experience with Chromecast. Removing some of your connected devices to free up some bandwidth space, and trying out Chromecast will help verify the issue. If you verify congestion, we suggest contacting your Internet service provider to check your connection and upgrade it if needed.

If the issue persists even after upgrading your connection, please consider contacting our support team for further help here: https://support.google.com/chromecast/gethelp

Hi there Poppyandbrody, thanks for choosing Chromecast with Google TV. We're sorry to hear that it's complicated to use, and that Carol doesn´t like it.

Our support team would love to help you out and answer any questions you may have about Chromecast with Google TV, and even walk you through some of its features. Simply reach out and we´ll do our best to assist you here: https://support.google.com/chromecast/gethelp

Hi Enrique, thanks for sharing your feedback. We’re sorry that your Chromecast with Google TV is not working that way it should.

If you are willing, we’d like to know more about what happened, so we can help you isolate the cause of the issue. We’d like to help you the best way possible, and improve your experience. You can reach our support team anytime through our Google Support page here: https://support.google.com/chromecast/gethelp

Hi ManojkumarY, thanks for posting your review. We're sorry to learn that you're experiencing some connectivity issues with your Chromecast with Google TV. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi flaco, we truly appreciate your feedback about the Chromecast with Google TV, and it’s unfortunate to hear it doesn’t support your preferred apps. There are more than 10,000 apps that you can use on Google TV. You can visit tv.google to view which apps are available, and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

We’re always here to help. Simply let us know if you have other questions or concerns by visiting us at: https://support.google.com/chromecast/gethelp

Hi Fernando, thanks for posting your feedback. We regret to hear that you’re unable to use your Chromecast with Google TV.

Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we recommend contacting our support team so we could learn more about what happened. Please feel free to contact us using this link: https://support.google.com/chromecast/gethelp

Hi Ograve1, thanks for sharing your feedback to let us know of your issues with the Chromecast with Google TV. It’s unfortunate to learn that it didn’t work well, and that it was too late to return it. We’d like to know more about what went wrong to see how we can provide a better experience for you. If you haven’t yet, please consider reaching out to our dedicated team for further assistance: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing a review with us about the Chromecast with Google TV. We’re sorry to hear that it wouldn’t allow you to get certain apps that your other streaming device does.

Chromecast with Google TV has access to more than 6,500 apps that you can download directly from your device. Visit tv.google to view which apps are available and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

While YouTube and YouTube TV will be signed in to your Google account, for other apps, you will likely have to sign in. Check this step by step guide on how to link your subscription services with your Chromecast with Google TV.

- Open your Google Home app.
- At the top left, tap the plus sign.
- Under “Manage services,” tap Video or Live TV.
- Find the services that you want to link to.
- To finish, follow the on-screen instructions.

Our dedicated team is always ready to help improve your experience. If you need further assistance, please visit us anytime here: https://support.google.com/chromecast/gethelp

Hi there, thanks for bringing this up. We’re sorry to hear you came across this issue with the Voice Remote of your Chromecast with Google TV. We’re hoping you can give us another opportunity to improve your experience. We'd like to help you the best way possible if you can reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Googling, thanks for your feedback. We're sorry to hear that you had to return your Chromecast with Google TV. We´re still hoping you will give our products another shot in the future. If you have any questions you'd like us to answer, please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi there 1stSmartTV, thanks for sharing some details of your feedback about the Chromecast with Google TV. We’re sorry to hear that you’re unimpressed with the required service upgrade to streaming. We’d like to help improve your streaming and viewing experience, and we recommend reaching out to our support team at your convenience here: https://support.google.com/chromecast/gethelp

Hi Djrijfjk, thanks for bringing the connectivity issue to our attention. We apologize for any inconvenience you may be having on Chromecast with Google TV.

The Wi-Fi disconnection issue may be related either of the following issues:
- Possible congestion in your network. Chromecast requires a high speed Internet connection of at least 20 Mbps. Removing some of your connected devices may help free up some bandwidth space.
- Signal interference caused by the thick walls of your home, electrical appliances, or opposing Wi-Fi signal from your neighbors network. Placing your Chromecast with Google TV in a straight line of sight with your router may improve connectivity.

If the disconnection issue is persistent, even after isolating with the steps we provided, then we may need to take a much closer look at your Chromecast and see how we can improve your experience. Please consider contacting our support team using this link for further assistance: https://support.google.com/chromecast/gethelp

Hi Jacky,

Thanks for sharing your feedback. We can see how the experience of receiving a broken box can be upsetting. For further assistance please contact Best Buy regarding the delivery of the package.

Hi Oscar, thanks for sharing this with us. We can see that you're experiencing some difficulties with powering up the Chromecast with Google TV. We'd need more details about the issue so we can assist you further with troubleshooting steps. Please contact us on our Google Help page so we can improve your experience. You can reach us on this link: https://support.google.com/chromecast/gethelp