Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
yes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.started off great, but 2 weeks after using i this device it was causing my tv to do all kinds of strange things with the color and distorting the picture , i have unplugged it from my tv and i am planning on returning this destructive item
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi greens, thanks for taking the time to share your feedback. We apologize for the inconvenience caused by Chromecast with Google TV.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we’d like to know more about what happened, so we can investigate what’s causing the issues. Please feel free to contact our support team. We’re hoping that you’ll give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp
Stopped working after 5 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 5 months. Then started dropping WIFI. Google support kept running me through troubleshooting that would go no where. Just at the 6 months part and they would not replace. Buying a Roku.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there MJV1313, thanks for sharing your feedback with us. We're sorry for the connection issue on your Chromecast with Google TV, and for the poor support experience.
Connectivity issues are mostly related to congestion in your network. If you’re willing to try, removing some of your connected devices may help free up some bandwidth space and allow you to get a stable connection on your Wi-Fi network. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. You may also try resetting your Chromecast with Google TV and Voice Remote to see if it might be helpful. Here’s how:
With the Chromecast Voice Remote
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the issue persists, we may need to take a closer look at the connectivity issue and figure out what may be causing it. This will enable us to understand it better and work on improving your experience. If you’re willing, please reach out to our support team again here: https://support.google.com/chromecast/gethelp
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited version of any android tv. The quality of the remote sucks. Remote buttons mostly don't work when pressed once. Each time, need to press 5-6 times. If given away for free i would trash it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi BYHS, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with the buttons of the remote. We care about your experience and are taking your feedback to work on improving our products and services. We recommend that you also send your feedback through this link: https://support.google.com/chromecast/answer/6292231
If you need further assistance or have additional questions regarding your Chromecast with Google TV, don't hesitate to reach our support specialists here: https://support.google.com/chromecast/gethelp
Chromecast remote is not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromecast remote is not working. I just used the device 2 times. I would like to return the product and get a refund.
No, I would not recommend this to a friendDoes not support audio pass through for DD 5.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support audio pass through for DD 5.1, always degrades the audio all the way down to 2.1 Stereo
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi somaspanch,
We appreciate your feedback. We're sorry to hear of the audio issue with your Chromecast with Google TV.
Other than setting up your receiver with the Chromecast, you may also adjust the sound format (surround sound and manual) settings to get surround sound. The steps below will help adjusting the sound format using your Voice Remote:
- Go to Settings.
- Select Display and Sound.
- Select Advanced sound settings.
- Select Format selection.
- Then select between Automatic, Never, or Manual to choose formats from available formats.
- Under the various sound settings range, toggle the buttons to either on or off. For example, Dolby Atmos in Dolby Digital Plus, AAC, Dolby Digital.
We'd love to hear more about your experience. Should you still encounter the same issue, please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looses connection and sound quality terrible device its $50 for a reason
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Kenneth, thanks for letting us know about the connectivity loss and sound quality issue that you are experiencing on Chromecast with Google TV. If you´re willing try, here are some recommended troubleshooting steps you can try out to see if it might be helpful with the issue:
- Check for possible congestion of your Wi-F the signal and provide you with a better connection.
You can count on our support team for your support needs. If the connectivity issue is still persistent, please feel free to contact us here: https://support.google.com/chromecast/gethelp
Cant use soundbar with
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt pass audio through my soundbar waste of money
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, haynesa303. Thanks for letting us know about the issue. We're sorry to hear that you weren't able to set up your soundbar as a passthrough audio on Chromecast with Google TV (4K). We'd like to learn more about the issue you're experiencing and see how we can help you best with your concern. You're more than welcome to contact our support team here: https://support.google.com/chromecast/gethelp
Very disappointed in this streaming device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews stating this had advantages over the Roku but I much prefer my Roku over this. The Roku remote is so much better designed and easier to use. Also closed captions can facilitated with Roku and not with the Google.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello user258834, thanks for the feedback you provided about the Chromecast with Google TV (4K), and we’re sorry to hear it didn’t meet your preferences. Feedback like this helps us better understand our customers’ needs, and we’ll share this with the right team for future improvements. If you have questions or concerns about the Chromecast, should you want to try it in the future, we have our dedicated team always ready to provide you with services and assistance here: https://support.g,oogle.com/chromecast/gethelp