Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11996170
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Memory Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this for several months and I liked the bright beautiful picture. Then I started to have problems with a spinning symbol in a major streaming video app and not loading. Maybe an update or something caused it. Rebooting seemed to help, but then it happens again. Also seems short on memory for downloading apps.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, David. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance, and its storage capacity, is less than ideal.
A range issue or wireless interference can cause your Chromecast to have performance issues. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Chromecast and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
We’ll share your feedback, about the storage capacity, with the right team for future improvements. If the performance issue persists, please don’t hesitate to contact us here and we’ll do our best to help: https://support.google.com/chromecast/gethelp
Google
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a cheap alternative for a apple tv , but sometimes lacks of speed idk if its a software issue but at the end of the day i prefer my apple tv , this is a good choice for cheap option
I would recommend this to a friendGet the regular chromecast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your better off getting a regular 30 dollar chromecast to be honest this one doesn't connect with my samsung sound system and if u have a smart tv already no need to use the remote or apps
No, I would not recommend this to a friendGood product, not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromecast is great, has some good features. The one feature I bought it for is... not so good. I have wireless security cameras that work with Google Home. They're compatible to be viewed through the Chromecast, after setting it up, I can only view 1 camera at a time and every 2 seconds the Pause/Play toggle button would show up and darken the screen. It served me no purpose to keep the Chromecast since I already have Smart TVs, so ended up returning.
I would recommend this to a friendBrand response from Google Team
Posted .Hi RekiDou, thanks for taking the time to share your feedback. We’re sorry to learn that Chromecast with Google TV didn’t meet your needs, and you had to return the device. Your feedback here helps us understand what your preferences are, and will be helpful in improving our products and services in the future. If you have additional questions or need assistance with your device, please feel free to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Good but Not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea, but they don't have all the apps that the Firestick Does. SO I switched to it. I have everything else in my house Google and was really hoping this could be the final piece.
No, I would not recommend this to a friendNot happy with the product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within less than a month I couldn't control the remote I thought the battery was out. I changed the battery but it didn't resolve the issue. I took it back to Best buy to get an exchange and the exchange one when setting up it took about 2.5 hours trying to update software system. I had to take it back and The geek squad told me that it is okay I got home blocked in the TV and starts flash, blinking like when the TV doesn't have a good signal. And it keep disconnecting from the internet message popping up saying that something went wrong.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi united,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We understand the poor experience you had with your Chromecast device and we would like to take a look and understand what's causing the issue. This will allow us to help you in the best way possible and improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
This is great and well overdue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is awesome. Interface amazing. And it programs to your tv and sound bar super easy.
I would recommend this to a friendRemote is too sensitive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightly bumping remote causes TV to switch to the google TV. Possibly a defect with my remote. Mostly use Roku.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, TroyC. Thanks for bringing this issue to our attention. We're sorry to hear that you're having an issue on the Voice Remote of your Chromecast with Google TV (4K). We recommend contacting our support team so we can have a look at the issue and see how we can help you best. You may reach out to us here: https://support.google.com/googlenest/gethelp
Decent little streamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Have had no bad experience with stream or sound quality. Good selection of apps.
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, JGome. Thank you for making Chromecast with Google TV (4K) as your streaming device of choice. If you have any questions in the future our team is here to help. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Number two. Apple TV much better purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely get an Apple TV. It’s so much better. This would be your number 2, but not a close number 2.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Bmoore734. Thanks for sharing your thoughts about the Chromecast with Google TV (4K). We’d like to learn more about your challenges with using the device so we can help improve your experience. Please contact us at your earliest convenience here: https://support.google.com/chromecast/gethelp
Not very good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own and have tried every streamer there is out there! From the the Apple tv to the fire tv, I like google products but this was not one! It feel like a rushed product HDR not good plus Vudu is at 1080p I know that is most likely an app problem. The picture is sub par and the remote is cheap just not a good streamer that I was hoping for and trust me i have tried every one around! Returned this and will stick with my favorite Apple tv!
No, I would not recommend this to a friendA Headache not worth the commitment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has potential, and Google TV is amazing software. The constant troubleshooting between controlling the actual TV and Google TV will turn you back to the OEM remote.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for sharing your feedback. We're glad you liked Chromecast with Google TV's software. However, we do apologize for your disappointment with the Voice Remote.
If you´re willing, we recommend contacting our support team so that we can have a look at the issue you´re having with your Voice Remote. Your Chromecast with Google TV comes with a limited 1-year warranty from the date of original purchase. We'd be happy to assist you further and work on improving your experience here: https://support.google.com/chromecast/gethelp
Not used often
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont use often, not that easy to use at 1st, takes a bit figuring out at 1st.
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, KarenS. Thank you for sharing your review on your Chromecast with Google TV (4K). We're sorry that your initial experience with the device was less than ideal. We appreciate you for sharing this with us and have taken note of your feedback. It's important to us that we provide you with the best help possible and improve your overall experience. Please don't hesitate to contact us on our Google Nest Help page for any technical support here: https://support.google.com/googlenest/gethelp
Don't buy if your wanting to watch 4k or ultra HD.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's just start out saying this is a 4k device that should be able to display 4k on your 4k television. And it will frame by frame! If you like choppy playback this is for you! The only thing I did enjoy was the menu. Personally I switched to the built in Samsung app and no issues with displaying 4k content.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Waiting. Thank you for sharing your feedback on the Chromecast with Google TV (4K). It's disheartening to hear about your experience with choppy playback, especially on a 4K device designed for seamless content display. I understand that smooth playback is crucial for an enjoyable viewing experience, and your frustration is valid. We wanted to know about your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
IT WORKS!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was easy to setup and it’s working flawlessly this is a very nice product.
I would recommend this to a friendChromeCast is better than nothing, but not by much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, most of the time. But it's buggy and its interface often hangs. The CBS app on it is a disaster, frequently stalling out. Its remote control is too small and too rounded to be held securely in your hand (but it fits into their tiny product packaging so that's what you get). Would I buy it again? It's a cheap stop-gap that has mostly replaced out old AppleTV 1080P but if Apple ever gets their act together and releases an up-to-date AppleTV at a reasonable price, our ChromeCast will go into the "shelfware" pile.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Atlant,
Thanks for sharing your experience with us. Sorry you ran into some performance issues with your Chromecast with Google TV. We’re here to help and we’d love to improve your experience.
Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend on trying out the troubleshooting steps below to see if the issue could be related to factors other than your Chromecast device:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure a smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.
If you continue to experience issues even after following the steps we provided, then we may need to have a closer look at the issue to find out what may be causing it. Feel free to contact us so we can improve your experience here: https://support.google.com/chromecast/gethelp
Good Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Google has finally made a streaming device which can keep up with the competition.
I would recommend this to a friendRemote needs to be improved!.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better, clunky at times and the remote is less than expected especially since remote needs replacement at my cost of course.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi VOLARE, thanks for taking the time to share your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations. We'll certainly pass this information to our product team and go back to the drawing board, since we're always on the lookout for ways we can keep improving our products. Your Chromecast with Google TV comes with a limited 1-year warranty from the original date of purchase. We'd be happy to check the issue you are having and see how we can help you best. You may reach out to our Google Chromecast support team using this link: https://support.google.com/chromecast/gethelp
Narer2244
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok but I really didn't care for it cause it was too much confusion for my TV and me
I would recommend this to a friendThe best of Google!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Effortless. Helpful. Way better than Roku or Fire Stick. Highly recommend.
I would recommend this to a friend