Customer Ratings & Reviews

Hi Gabby, thanks for sharing your experience with us. We're glad that your love your Chromecast with Google TV. We’d be happy to answer any questions you may have. You’re more than welcome to reach out to us here: https://support.google.com/chromecast/gethelp

Hi there, Geekguy. Thank you for posting your review on Chromecast with Google TV. We're sorry to hear that you're experiencing some difficulties with controlling the volume from your phone. The device works like the previous Chromecast version when it comes to casting or controlling the volume from your smartphone. We want to know more details when you use your phone to control the device and provide you with some troubleshooting tips that may improve your experience. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, ErickH. Thanks for posting a review about the Chromecast with Google TV (4K). We don't officially support pairing Nest speakers with Chromecast with Google TV as an audio output for video playing on the TV. You may get it to work a few times, but we can't guarantee that it will always pair successfully. We suggest submitting a feedback using the keywords Pairing Nest speakers with Chromecast devices for video, using the Google Home app or voice command. Your feedback will help us improve our products and services.

For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp
For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp

Hi kiveysc,

Thanks for letting us know of the issue you’re experiencing with your Chromecast with Google TV. We know how important it is for you and we apologize for the inconvenience.

While the firmware updates are being applied automatically, we suggest performing a power cycle on your Chromecast, and Wi-Fi router to refresh the connection:

- Unplug Chromecast and router from their power source.
- Leave them unplugged for one minute before plugging them back in.

If you're still experiencing the issue after doing the steps above, perform a factory reset on your Chromecast, then re-setup.

To reset:

- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the device. The LED will start blinking orange.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

We care about your experience with our products and services. If you’re willing, you can reach out to our support team and we’d be happy to troubleshoot any issues with it here: https://support.google.com/chromecast/contactflow

Hi there, MasonK. Thank you for your feedback. We are sorry to hear that your Chromecast with Google TV (4K) stopped working after a few months. We understand how frustrating this must be and appreciate you taking the time to share your experience. We want to help you get back to enjoying your Chromecast as soon as possible. Here are some suggestions that may resolve the issue:

- Restart your device
- Unplug from the power outlet and HDMI port.
- Wait for 2-3 minutes then plug it back in.

If these steps did not work, we recommend reaching out to our dedicated team specialists on the Google Help Center page: https://support.google.com/googlenest/gethelp

Hi RadlerKC, thanks for giving us a review on Chromecast with Google TV, and we’re sorry to hear it didn’t meet your expectations and needs. We can imagine how difficult it could have been for you, and this is definitely not the user experience we intended to share with you. Your feedback helps us identify areas we can improve, and we’ll pass it along to the right team to work on improvements.

Meanwhile, we’d like to have an opportunity to investigate your concern about the Voice Remote and see how we can provide a better experience for you. Please feel free to find us anytime here: https://support.google.com/chromecast/gethelp

Hi there DrCyKosis, thanks for being a loyal advocate of our Google Chromecast devices. We´re sorry to hear that you are disappointed with the buggy performance issues on Chromecast with Google TV.

Chromecast with Google TV typically requires a high speed Internet connection of at least 20 Mbps and a reliable Wi-Fi network. A limited Internet bandwidth may cause performance issues, especially when playing high resolution content. We recommend checking if your current Internet bandwidth is possibly congested, or that it may not be enough to enable the best viewing experience. Removing some of your connected devices to free up some bandwidth space, and trying out Chromecast with Google TV will help verify the issue. Once you verify congestion, we suggest contacting your Internet service provider to check your connection and upgrade it if needed.

If the issue persists even after upgrading your connection, please consider contacting our support team for further help here: https://support.google.com/chromecast/gethelp

Hey there, ShadoweX. Sorry to hear your experience with the Chromecast with Google TV (4k) hasn’t been the best. We’d like to provide some insight on the getting updates: the device will be receiving updates and bug fixes for the foreseeable future. Here’s a link for the latest information: https://support.google.com/chromecast/answer/7124014?hl=en#zippy=;

Hi there, thanks for letting us know about your casting experience. We're sorry to hear about the Chromecast with Google TV.

This can be caused by several factors and we recommend performing these steps, and see if these will improve your experience:
- Weak or congested networks. Removing some of your connected devices may help relieve congestion.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- If you have a dual band router, try setting up Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.

Also you can check more info on how to cast using your PC or laptop using this help page: https://support.google.com/chromecast/answer/3228332

If you need further assistance or have some questions, please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi there ShashankB, thanks for trying out Chromecast with Google TV (4K). We apologize for any audio delays you are experiencing while streaming your favorite content. If you haven't tried yet, here are some recommended steps that may be helpful with the audio delay issue:
- Try using Chromecast with Google TV on another TV to see if you can recreate the issue.
- If the issue is persistent even after trying out another TV, try resetting Chromecast with Google TV (4K). Keep in mind that this will erase all data and that you may need to set it up again. To reset, follow the steps below:
With the Chromecast Voice Remote: In the upper right of your TV screen, select your profile and then Settings. > Select System and then About and then Factory Reset.
From the Chromecast device:
While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow. > When the LED light turns solid white, release the button, and the Chromecast should then reset.

If the issue is persistent, please consider contacting our support team for additional help. You're always welcome to reach out to us here: https://support.google.com/chromecast/gethelp