Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Connectivity issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting to tv and sound bar was more difficult on this unit
I would recommend this to a friendBrand response from Google Team
Posted .Hi MesshechY,
We apologize for the connection difficulties you encountered. We strive to make our guides user-friendly. Now that you've completed the steps, you can enjoy your favorite streaming service. If you suddenly experience another inconvenience with your Chromecast, don't hesitate to contact us. support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! I love the options and how easy it is to use
I would recommend this to a friend Not for hotel use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Likely a good product but does NOT work in a hotel. I travel on business and could not use on hotel wifi nor my mobile hot spot.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi JoeO, thanks for leaving feedback and we appreciate that you find the Chromecast with Google TV (4K) a good device, and we hear your concerns about using it with different networks. While most home Wi-Fi networks are compatible with Google Nest products including Chromecasts, there’s a short list of network types that we don’t recommend using with Nest products. Avoid connecting to the following networks if you can. These networks may cause issues, or might not even work with your Google and Nest products at all:
- Mobile hotspots
- Guest network, open networks, or isolated networks
- DSL internet service with less than 2Mbps bandwidth
- Captive portal networks
- Enterprise 802.1x/RADIUS networks
We have help available here if you need one. And you’re always welcome to contact us at: https://support.google.com/chromecast/gethelp
Don't buy if your wanting to watch 4k or ultra HD.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's just start out saying this is a 4k device that should be able to display 4k on your 4k television. And it will frame by frame! If you like choppy playback this is for you! The only thing I did enjoy was the menu. Personally I switched to the built in Samsung app and no issues with displaying 4k content.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Waiting. Thank you for sharing your feedback on the Chromecast with Google TV (4K). It's disheartening to hear about your experience with choppy playback, especially on a 4K device designed for seamless content display. I understand that smooth playback is crucial for an enjoyable viewing experience, and your frustration is valid. We wanted to know about your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Works but does not have xfinity stream app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works I guess as advertise. Had to return because App Store does not give you access to Xfinity Stream app and you can only use the app from your phone or tablet streamed to the chrome cast
I would recommend this to a friendBrand response from Google Team
Posted .Hi TroyG, thanks for letting us know about your experience on Chromecast with Google TV. We’re sorry to hear that you had to return it.
If you’re willing to try, you may still watch your favorite shows on the Xfinity Stream by installing the app on any Android mobile phone or tablet that you may have, and cast your Android screen to mirror your Android device to the TV. For a step by step guide on how to cast and mirror your Android phone, check out this link: https://support.google.com/chromecast/answer/6059461
We'll definitely look at your feedback and go back to the drawing board, since we´re always looking for ways to improve our products and services. For any other support needs you may have, our support team would be happy to assist you further here: https://support.google.com/chromecast/gethelp
Broken after 3 months- Google sending only refurb
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May of 2021. It worked wonderfully, we loved it. However, it completely DIED after just 3 months. Nothing happened that would explain it, no changes were made, and it was plugged into a surge protector. Just found one morning it would not longer power on, couldn't reset, couldn't do anything at all. Google is shipping a replacement out but it is a REFURBISHED device. Not acceptable at all. But now much choice in the matter. Will also require sending broken device back within specific amount of days or will be charged.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MoPPH, thanks for posting a feedback to let us know of your issues with the Chromecast with Google TV. We’re sorry to learn that it completely stopped working, and that the replacement option is not acceptable for you.
We’d like you to know that all refurbished devices are thoroughly inspected to ensure they operate like new devices. They have been tested to make sure there are no mechanical or software issues. We can assure our replacement devices undergo a comprehensive process to ensure the highest standard of quality before they are shipped. Devices may be refurbished depending on device availability.
Also, with the Advanced Exchange option, we’ll provide you with a link to order your replacement device and it will ship to you before you need to send your defective product back.
In the rare circumstances where you have a problem with your replacement device, please contact us in the following link and we will do everything we can to make sure you have a device that works like new: https://support.google.com/googlenest/gethelp
Number two. Apple TV much better purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely get an Apple TV. It’s so much better. This would be your number 2, but not a close number 2.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Bmoore734. Thanks for sharing your thoughts about the Chromecast with Google TV (4K). We’d like to learn more about your challenges with using the device so we can help improve your experience. Please contact us at your earliest convenience here: https://support.google.com/chromecast/gethelp
Decent little streamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Have had no bad experience with stream or sound quality. Good selection of apps.
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, JGome. Thank you for making Chromecast with Google TV (4K) as your streaming device of choice. If you have any questions in the future our team is here to help. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works as advertised. I recommend this device to anyone seeking to cut the "cable"
I would recommend this to a friend Pretty solid low cost android streaming box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good cheaper alternative if you were looking at getting the nvidia shield tv but didn't want to spend 150 bucks. It works pretty good with everything I tried. It does dolby vision, it works on my Vizio P series. Youtube works pretty well. Nice remote, but wish it had more buttons, like a dedicated play, stop keys, and wish the volume buttons were on the face and not off on the right side. But otherwise great device, good build quality.
I would recommend this to a friendBuyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though it should be a simple "Plug and Play" like the older versions of Chromecast that we loved, it isn't. Keep in mind when purchasing this product, if you or an installer includes a recessed wall mount to hide your TV and sound bar cables, you'll need an adapter not included with this product; and not sold by Best Buy. You'll spend time running around trying to find this special adapter. Without the special adapter, this product becomes useless. In the end, we returned "Chromecast with Google TV 4K."
No, I would not recommend this to a friendRemote is too sensitive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightly bumping remote causes TV to switch to the google TV. Possibly a defect with my remote. Mostly use Roku.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, TroyC. Thanks for bringing this issue to our attention. We're sorry to hear that you're having an issue on the Voice Remote of your Chromecast with Google TV (4K). We recommend contacting our support team so we can have a look at the issue and see how we can help you best. You may reach out to us here: https://support.google.com/googlenest/gethelp
One massive flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like nearly everything about the device except for one major flaw, stutter. The device can not adjust to match the source framerate and only outputs at 60 hz. The result, even if playing on a 120 hz screen, is that 24,25, and 50 hz content all stutters horribly. It makes most content unwatchable for me as the motion slides by, jerks backwards, then kicks back forward several times every second with one large stutter at the end of every second. Google won't reply to the issue and there is currently no fix for it. This ruins an otherwise very good product.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mike,
Thanks for your feedback. We´re sorry to hear of the video stuttering issue you are having with Chromecast with Google TV. To get the best experience with Chromecast with Google TV, you would typically need at least a 20 Mbps broadband connection and it's most likely that the video stuttering issue could be related to a congestion in your Wi-Fi network. To check if your bandwidth is enough, try removing some of your connected devices and check if you can watch videos without experiencing the stuttering issues you reported to us. If the stuttering stops, then you may need to contact your Internet service provider to check your connection and upgrade it if needed.
If you continue to encounter the same issue, you can always reach out to us for further questions and assistance via Google Chromecast support page here: https://support.google.com/chromecast/gethelp
Narer2244
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok but I really didn't care for it cause it was too much confusion for my TV and me
I would recommend this to a friendGood Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Google has finally made a streaming device which can keep up with the competition.
I would recommend this to a friendGood product, not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromecast is great, has some good features. The one feature I bought it for is... not so good. I have wireless security cameras that work with Google Home. They're compatible to be viewed through the Chromecast, after setting it up, I can only view 1 camera at a time and every 2 seconds the Pause/Play toggle button would show up and darken the screen. It served me no purpose to keep the Chromecast since I already have Smart TVs, so ended up returning.
I would recommend this to a friendBrand response from Google Team
Posted .Hi RekiDou, thanks for taking the time to share your feedback. We’re sorry to learn that Chromecast with Google TV didn’t meet your needs, and you had to return the device. Your feedback here helps us understand what your preferences are, and will be helpful in improving our products and services in the future. If you have additional questions or need assistance with your device, please feel free to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Not without flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it stopped working after 6 weeks. Remember to turn the power off when not watching TV because I think the device will fry if you leave it on all the time.
I would recommend this to a friendNeeded a reset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about two weeks then remote stopped working. After I wasted two batteries, a search on the internet instructed how to reset it. It now works fine...so far.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there Boomer, thanks for sharing your experience with us. We're glad to hear that your Voice Remote is working now and we appreciate that you tried to troubleshoot the issue by yourself. If you encounter any issue in the future, please do not hesitate to contact us. Our support team would happily assist you with any support needs you may have on Chromecast with Google TV. Simply visit us here: https://support.google.com/chromecast/gethelp
Google
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stream product is light weight and affordable. Check out was seamless and delivery was quick
I would recommend this to a friendGoogle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a cheap alternative for a apple tv , but sometimes lacks of speed idk if its a software issue but at the end of the day i prefer my apple tv , this is a good choice for cheap option
I would recommend this to a friend