Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Love and Hate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much faster then my Roku, Love the interface and Android TV and the ability to fast forward and rewind recordings with the voice control. But there is one huge negative and that is the slippery oddly shaped remote control. the wheel at the top is pretty design but functionally inept as the remote slips and you often miss your target. The volume control is on the slopping side of the remote is uncomfortable to use and hard to distinguish between up and down volume. So Google, fix the remote and you get 5 stars.
I would recommend this to a friendNeeds better audio compability with hbo max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good. The one downside is that hbo max did not support dolby atmos In fact most movies in the hbo max app only output in stereo only for some strange reason.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Travis,
We appreciate your feedback. Sorry to hear about HBO Max’s lack of support for Dolby Atmos in Chromecast with Google TV.
You may find these steps helpful to ensure that you’re using your preferred audio formats whenever the content you play supports it.
Other than setting up your receiver with the Chromecast, you may also adjust the sound format (surround sound and manual) settings to get surround sound. The steps below will help adjusting the sound format using your Voice Remote:
- Go to Settings.
- Select Display and Sound.
- Select Advanced sound settings.
- Select Format selection.
- Then select between Automatic, Never, or Manual to choose formats from available formats.
- Under the various sound settings range, toggle the buttons to either on or off. For example, Dolby Atmos in Dolby Digital Plus, AAC, Dolby Digital.
We'd love to hear more about your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
It's great, but not 4k ready.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright. I feel this thing struggles to play 4k movies on some apps so have to switch between this and my Samsung TV os, but when it works I prefer this product.
I would recommend this to a friend- Pros mentioned:Remote
Works well on old HD TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just in time for FIFA World Cup. Great remote, wished it came in black.
I would recommend this to a friendBrand response from Google Team
Posted .Hey yamete, we appreciate the feedback you provided about the Chromecast with Google TV (4K), and we hear your concerns about the voice remote. We understand that having the remote in black color can be ideal for you, and we’d be happy to share this information with the right team for future improvements. We hope you’re making the most out of its rich features, and if you find yourself in need of any assistance, here’s where you’ll find us ready to help you: https://support.google.com/chromecast/gethelp
Chromecast
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TVs do the streaming directly without the use of these
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, DonL. We appreciate your feedback and we’re sorry to hear about your concerns with the Chromecast with Google TV (4K). We care about your experience, and we’re always here to help. Please tell us more details about your issues with using the device so we can find a better resolution for you. You can reach out to our team of specialists for immediate support on our Google Chromecast Help page here: https://support.google.com/googlechromecast
No AT&T TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No ATT&T TV app available along with several other desired apps. Otherwise nice functionality, but will not be a true competitor with Roku and Fire due to selection.
No, I would not recommend this to a friendDesign Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because the select button blends with the outer ring. Perhaps if the select button were a bit higher above the ring, but ...
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works like a charm. Even sets up login to streaming accounts
I would recommend this to a friend Google tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate, remote is fast . Lacks storage space after downloading a few apps warning comes on about not having enough space to download the app.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Artbartalotta, thanks for sharing your experience with us. We're glad to hear that you like your Chromecast with Google TV, and sorry to hear that its other features didn’t meet your needs.
Added storage capacity to your Chromecast with Google TV, will be a great addition to its features. We're always working to improve our products and services, and your feedback goes a long way.
If you have any questions you want us to answer, feel free to reach out to our support team. We’d be happy to help and improve your experience here: https://support.google.com/chromecast/gethelp
Wait for a update or two
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would advise waiting till they add more apps to plateform. It’s a new android build and they are piecemeal on patching the things they overlooked in roll out. Other then the apps. Nice streamer. Can access google nest and best cameras through the tv with ease. As well as the google home app that actually lets you see camera feed in app compared to amazon and Alexa app that doesn’t which is stupid.
I would recommend this to a friendBest android experience
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this product and the best android experience. Crystal clear
I would recommend this to a friendSad attempt by Google
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface seems nice, but it doesn't help that the remote they ship is a piece of junk that stops working in short order. Really wanted to enjoy this, as I thought Google was finally upping their game to start competing with Roku and FireTV, but based on how cheap the components are, I'm surprised they didn't just stick with regular Chromecasts. In short, save yourself the trouble, and stick with a traditional Chromecast, or just go with a Roku, FireTV, or other Android TV box.
No, I would not recommend this to a friendBrand response from Google Team
Posted ."
Hi KingsleyZissou,
We're always appreciative of the feedback you provide us. We're sorry to hear that your Voice Remote stopped working after such a short time of using your Chromecast with Google TV.
We recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.
With the Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. Should you need further assistance, we'd be more than happy to improve your experience if you can contact us here: https://support.google.com/chromecast/gethelp
Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to update this device it never updated are would lock in I'm my wifi.I knew our wifi was working because my other tvs working on a different streaming device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Rock,
Thanks for your feedback. We’re sorry to hear of the connectivity issue with your Chromecast with Google TV.
If you’re willing to try, we recommend connecting the Ethernet adapter for your Chromecast directly to your router, to see if you will get a connection.
You may also want to try some troubleshooting steps below to see if your Chromecast can connect via Wi-Fi connection:
- Move your router to within 20 feet of your Chromecast.
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.
We´re here to help, and we may need to have a look at the issue you have in order for us to come up with a resolution. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp
Software glitches. Unable to help me.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice OS I have has issues when turning on sometime gets a black screen and can't get it out of that until I cut the power and it got to the point that al teast I have to do that 1 or 2 times a week. Call them and they blame the TV but I have an amazon firestick and does not do that, it is a glitch on the software, because I tried with another chromecast and same result. I have to stick woth the firestick due chromecast not working as efficiently compared to the chromecast.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there. Thanks for letting us know about your inconvenience. We want to give you the best experience possible with your Chromecast with Google TV (4K). This link has some troubleshooting steps that might help you : https://support.google.com/chromecast/answer/6345122?hl=en-ID&co=GENIE.Platform%3DiOS&sjid=15337338484986080986-NC
Not what I expected.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the smart devices in my home are powered by Google. I wanted to like this device, but I could not Chromecast to my TV. I actually went backwards and went to the Chromecast instead of using this. When you try to Chromecast to this device, it brings up menus on your TV instead of opening up the video itself. I wish they could’ve made it better, but you’ll have a better option of getting the Chromecast instead
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Ibmxx, thanks for being a loyal advocate of Google Nest products. We're sorry for the poor experience setting up Chromecast with Google TV. We'd like to help you with your concerns and see how we can provide you a better experience. Our support team would be happy to isolate the issue with you by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Likely QC issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues with 2019 Sony Bravia OLED. Purchased Chrome Cast as the Wi-Fi connection of our Bravia has been declining rapidly. Chrome Cast set up is quick and easy, connects to network no problem but picture via HDMI ports is scrambled jitters. Have reproduced the same results on other TV in house, likely a quality control issue in manufacturing.
I would recommend this to a friendBrand response from Google Team
Posted .Hi there GrandpaPCBaby, we apologize for any issue you may be having with the connection drops and scrambled image on Chromecast with Google TV and your 2019 Sony Bravia. Your Chromecast with Google TV device comes with a limited one year warranty from the original purchase date. And, if you´re willing to try, please consider contacting our support team and we'll do our best to help you with your concern. Please reach out to our support team by visiting us at the Google Chromecast help page using this link: https://support.google.com/chromecast/gethelp
Works fine until glitch comes up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably defect product during manufacturing. Sometime it glitches and showing blue screen. I need to restart the device manually to fix this (temporarily works, but still show up again). I will bring this to the store as suggested by the live chat agent I talked earlier.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DandyYW. We appreciate your feedback on Chromecast with Google TV (4K), and we're sorry to hear about your experience with its performance. If you find yourself in the same situation with your replacement device, let us know by visiting us anytime so we can continue our investigation, here: https://support.google.com/chromecast/gethelp
Loses Wi-Fi connection, poor set-up process
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED. Kept dropping wi-fi connection, even though it's maybe 25 ft away from router. As a comparison, a 2 yo Roku stick in the Basement has no wi-fi issues at all. Set up process was terrrible! Interface with Google Home didn't work (current version installed) and required manual inputs for everything. After over 1 hour for a set up process (!), it kept losing the wi-fi signal and got buffering and the spinning "thinking" wheel on screen. Looking online for help, the best Google-provided suggestion was to do a "Factory Reset". I JUST BOUGHT IT - HOW CLOSER TO FACTORY CONDITION CAN YOU GET???? Really expected much better than this. Looking at the new Fire Stick 4k Max, especially with Roku's current fight with You Tube. Returned, Best Buy was very good about accepting it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thank you for sharing your review with us. We're sorry to hear that your experience with the Chromecast with Google TV has been frustrating. We appreciate your feedback here as we’re always looking for opportunities to improve our products and services. This helps us improve the experience of our users like you in the future. If you have other concerns or additional feedback that you'd like to share, you can check the link here on how to submit your feedback from your Google Home app: https://support.google.com/chromecast/answer/6292231
Poor Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is good, and that's where the positive points end. First, Dolby Atmos, or Digital for that matter, does not work. The only thing that this device outputs is stereo, that is it. Secondly, Amazon prime does not work on this at all. The guide shows up, you can scroll through it, but trying to watch a show is impossible. The screen always shows an error message. Third, the picture quality is not as good as Apple TV, or Roku 4K. Overall a huge disappointment.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mark,
We appreciate your feedback. We understand that you’re having issues with the audio settings and playing Amazon prime contents with your Chromecast with Google TV.
For you to enjoy true Dolby Atmos surround, you would need to ensure that the TV, audio receiver and the actual content are capable of Dolby Atmos surround. We advise to check the format of the video content you are attempting to watch. There are some 4K video contents that use 5.1 surround sound. And there are also videos that are true Dolby Atmos surround. The Chromecast with Google TV is capable of handling Dolby Atmos surround sound but it will adapt to whatever audio format the content has.
Regarding Amazon prime, we'd love to learn more about your concern so we can provide you with the best possible options and improve your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
George
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice streaming device. But as compared to my Roku Ultra the picture looks a bit softer (not as sharp). For that reason I am sticking with my Roku Ultra.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi cordcutter,
We appreciate your feedback. We recommend trying out a few other features with your Chromecast with Google TV that might pique your interest:
- Easy access button to the Google Assistant on your Voice Remote.
- Google TV organizes movies and TV shows from all of your favorite services into a single screen.
- Get personal recommendations based on content you enjoy.
- Ask for a specific title or search by mood, genre, actor, and more by simply asking the Google Assistant, ¨Hey Google! What should I watch?¨ or ¨Hey Google! Find action movies.¨.
- Cast from thousands of compatible Android and iOS apps directly from your phone, laptop, or tablet.
- And mirror your Chrome browser tab to your TV.
We'd be more than happy to assist you should you have more questions about your Chromecast with Google TV. Be sure to contact us when you visit us here: https://support.google.com/chromecast/gethelp