Customer Ratings & Reviews

Hi there, thanks for sharing a review about the Chromecast with Google TV. We’re sorry to hear of your poor experience with having multiple accounts

You can manage your accounts on your Google TV with the remote, so you can sign in to services with multiple accounts. From the Google TV home screen, in the top right, go to the user profile picture or initial and select Settings. Go to Accounts & Sign In. You can use other accounts on Google TV apps like YouTube, but recommendations on the Google TV home screen are based on the primary account's activity. You may see this support link to learn how to manage accounts on your Google TV: https://support.google.com/googletv/answer/10050564

Our support team is always here to help improve your experience. You may visit us anytime at the following link if you need further assistance: https://support.google.com/chromecast/gethelp

Hello there, Michael. Thanks for sharing your feedback on Chromecast with Google TV (4K). We’re sorry to hear that your experience didn’t meet your expectations. We’ll pass this information along to the right team to work on our product’s usability, reliability and use of various features. If you run into any support concerns that need our attention, simply visit us at the following link and we’ll gladly help: https://support.google.com/chromecast/gethelp

Hi Swizzy, thanks for taking the time to share your feedback. We're sorry for the trouble that you have with your Chromecast with Google TV. When your Chromecast with Google TV slows down, buffers, keeps on loading or becomes sluggish, restoring it to its factory settings might be of help.

See this step by step guide on how to do a factory data reset on your Chromecast with Google TV.

With the Chromecast Voice Remote
- In the upper right of your TV screen, select your profile and then Settings .
-Select System and then About and then Factory Reset.

From the Chromecast device
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast.
- The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If you still experience the same issue after doing the reset, we'd like to take a look at your Chromecast and help you improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi KKIM, thanks for sharing a review to let us know of your experience with using the Chromecast with Google TV, and we’re sorry to learn that it’s less than ideal for you.

You can try managing your ads on your Chromecast with Google TV by following these simple steps:

Opt out of ads presentation:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.

Your input helps us better understand our customers’ preferences and needs, and we’ll share this to our products team as we’re always looking for ways to improve our products and services. You can also send feedback through Google TV settings by going to Settings > Help and Feedback for anything that you wish to share. And if there’s anything we can assist you with, please let us know anytime here and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hey there, AntoineW. Thank you for sharing your sentiments on Chromecast with Google TV (4K). We appreciate your feedback and have taken note of it. We're here to help with any concerns you may have and help you explore what else the device can do to improve your overall experience. Feel free to contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi WWww, we appreciate you for choosing Chromecast with Google TV (4K) and for sharing your feedback here. If you need any assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hey there, Gran7! Thanks for the feedback and we appreciate that you find the Chromecast with Google TV (4K) a good product. We’re sorry to hear it didn’t go well for you, and we understand that you went to a different streaming device. If ever you have questions or concerns about the Chromecast with Google TV, should you want to try it again the future, we’d be happy to provide you with services and assistance, and you’ll find us available here: https://support.google.com/chromecast/gethelp

Hi KazPro, thanks for giving us time to share your feedback about the Chromecast with Google TV, and we’re sorry to learn of your issue with audio lag when going through your AV receiver.

If you're having an issue using AVR in conjunction with Chromecast, you’ll need to first add your AVR so that you can use the Chromecast remote buttons for volume control, power, and input. Then, on the Google TV settings, toggle on the Match content dynamic range, under Display and Sound. Then adjust the sound format, by referring to the steps below:

1.Select Advanced sound settings.
2.Select Format selection.
3.Then select between Automatic, Never, or Manual to choose formats from available formats. Under the various sound settings range, toggle the buttons to either on or off. For example, Dolby Atmos in Dolby Digital Plus, AAC, Dolby Digital.

If the issue persists after configuring the Advanced sound settings, we’d like to have a closer look at what may be the cause of this. We’re hoping we can learn more about your experience and we’ll do our best to help you, here: https://support.google.com/chromecast/gethelp

Hi alie80, thanks for sharing your feedback with us. We apologize for the poor experience with your Voice Remote, and for falling short on your support needs. We can only imagine how inconvenient this experience may be for you.

We’ve taken a note of your feedback and we’ll make sure to pass it along to the right team since we’re always looking for ways to improve our products and services. In the meantime, we’re hoping you give us another opportunity to work with you and improve your experience on Chromecast with Google TV. You’re more than welcome to reach out to our support team once more here: https://support.google.com/chromecast/gethelp

Hi Moshi,

We appreciate your feedback. We´re sorry to hear of the connectivity issue with your Chromecast with Google TV.

You may also want to try some troubleshooting steps below to see if it may be helpful in fixing the issue:
- Move your router to within 20 feet of your Chromecast.
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

And if you´re willing to try, we recommend connecting the Ethernet adapter for your Chromecast directly to your router, to see if you will get a connection. Learn about the Ethernet adapter for Chromecast with Google TV here: https://support.google.com/chromecast/answer/6178505

If the issue remains, then we may need to have a look at the issue you have in order for us to come up with a resolution. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hi there, Sandy. We appreciate you for sharing your review. We're sorry to learn that your experience on Chromecast with Google TV (4K) was less than ideal when it comes to the apps you want to use with the device. Your Chromecast has more than 6,500 apps you can use with the device. Please reach out to our support specialists so we can enhance your experience and help you with finding a better resolution for the apps you want to use. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Adam, thanks for taking the time to share your feedback. We’re sorry to hear that you’re experiencing connectivity issues with your Chromecast with Google TV.

For connectivity issues, it may be related to both the limited bandwidth caused by a congestion of your network or a possible interference. We recommend trying out the following:
- Remove some of your connected devices to free up some bandwidth space and test if you will experience the same issue. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. If you verify congestion, we suggest contacting your Internet service provider for resolution.
- Check for possible signal interference. Placing Chomecast in a direct line of sight to your router and away from other possible sources of interference like a refrigerator, microwave oven, etc. might improve signal reception.

If the issue still persists, we may need to take a closer look at your device. You can contact our support team anytime using this link: https://support.google.com/chromecast/gethelp

Hi there, thanks for posting a review, and we’re sorry to hear of your poor experience due to a lot of issues with using the Chromecast with Google TV. We can imagine how difficult it can be having to reset it every now and then, and this is not the kind of experience we want to share with you. We’d like to investigate the reasons behind this so we can figure out a way to help you best. We suggest getting in touch with us here for troubleshooting guidance: https://support.google.com/chromecast/gethelp