Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Setup is a pain, device crashed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is not as fluid as you would expect also the device crashed and had to be setup again days after intial configuration
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mattykinsx, we appreciate your feedback. We´re sorry to hear that your Chromecast with Google TV crashed.
If you´re still experiencing the same issue, we recommend resetting Chromecast with Google TV to try and fix the issue. Keep in mind that resetting Chromecast will erase all data and that you may need to set it up again. To reset, simply follow the steps below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the resetting doesn't help out with the problem, please feel free to get in touch with our specialists here: https://support.google.com/chromecast/gethelp
- Pros mentioned:Ease of use
Great Price Point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Android TV streamer in its price point. Easy to set up
I would recommend this to a friend Limted functionality interface is too messy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expect much more but this feels like a beta product I brought to get nest doorbell notification but found out I couldn’t login to the nest app
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Boxboy,
We appreciate your feedback. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.
Your feedback matters a lot to us. We'll make sure to pass this along to the right team as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp
- Pros mentioned:Ease of use
Chromecast tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best chromecast I have used. Easy to setup.qoild recommend
I would recommend this to a friend Thanks Google..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow, even after updating. Very dissatisfied.
No, I would not recommend this to a friendchromecast: no blast.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what separates it from the firestick. I got it to synch with my nest. It works well just not blown away.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi goLamb, thanks for leaving a review here about the Chromecast with Google TV, and we’re glad that it works well for you. We hope you’re enjoying the Google TV experience. And if you ran into any challenges with its performance and features, please let us know anytime and we’ll gladly help you: https://support.google.com/chromecast/gethelp
Not what I expected from Google.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak signal on 5G network, drops connection regularly, even right next to the router. 2.4G is too busy in my neighborhood and equally bad despite strong signal. A Unfortunately I didn’t install until after Best Buy’s return policy as I awaited a new tv, due to the fact that the tv Best Buy supposedly had I. Stock at my local store was not there the day I went to pick it up. Tried with Google ‘customer service’ and after hours of chats and phone calls and being redirected to yet another person telling me to reset, restart, try on a different TV, bla bla, I’m told to send it back to Google and they will send me a replacement B stock. What a horrible experience with Google. I can only hope someone at Best Buy who understands what a hassle Google is will see this and offer to exchange. It is useless. Now using my TV apps. Live and learn. My old chromecast downstairs has stronger signal than this.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for sharing a review about your Chromecast with Google TV. We apologize for falling short of your support needs. We’re hoping you can give us another opportunity to improve your experience. Please reach out to our support team once more: https://support.google.com/chromecast/gethelp
YouTube kids
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use the full version of YouTube kids app on this device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, TeganB. Thanks for reaching out. We're sorry to hear that you're experiencing this issue on Chromecast with Google TV (4K).
Some app issues can be related to the subscription issues as well. You may want to try logging in to another Chromecast device, mobile phone or tablet device to see if you will experience the same issue. However, if the app issue you're experiencing doesn't seem to be related to your YouTube Kids subscription, then we recommend resetting Chromecast with Google TV (4K) to try and fix the issue. Keep in mind that resetting it will erase all data and that you may need to set it up right after the reset process. To reset, follow the steps below:
With the Chromecast Voice Remote:
- On the top right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
- When the LED light turns solid white, release the button, and the Chromecast should then reset
If you still need further assistance, we recommend contacting our support team for additional help here: https://support.google.com/googlenest/gethelp
Pray you don't have issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this device in July of 2021. In January 2022 it began having issues streaming. Under settings it says the connection to wifi is "Excellent", but when you try to stream it just sits and spins until it says "No Internet Connection". Can stream just fine with any other PC, tablet, or phone in the house. Restarted the network and Chromecast and no improvement. Ran a speed test from my Google Home Wifi app and it says the connection to the Chromecast is running at 48kbps. Then tested the connection to my ISP and am at over 200Mbps. So something is goofed up with the wifi signal. When it worked it was great. Would have given it 5 stars when it worked. Dropped to 1 star because it is impossible to get support from Google. When you try to contact them you get stuck in a loop going back to the same article over and over again.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Sweeperq, thanks for sharing the details of your feedback about the Chromecast with Google TV, and we’re sorry to hear of your poor experience with its connectivity.
We suggest the following steps that might improve the connectivity of your Chromecast:
- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception from your router.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654
If additional help is still required after trying the steps above, we recommend contacting our support team using this link: https://support.google.com/chromecast/gethelp
Decent Streaming Device
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the Firestick is faster and less laggy. Hopefully the next gen will improve on responsiveness.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ReadyPlayerOne, thanks for your honest feedback about the Chromecast with Google TV, and we're sorry to hear of your poor experience with its performance. We suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
If the issues persist, we’d be happy to have a closer look and guide you with further troubleshooting. You can communicate with our support team anytime at: https://support.google.com/googlenest/gethelp
Not easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm good at setting up streaming devices but this one took me for a ride. Set up had to be done twice, would not work on a hdmi splitter.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for your feedback. We're sorry to hear of the difficulty you have setting up your Chromecast with Google TV.
The issue may be related to the HDMI splitter and/or HDMI cable that you are using. We recommend using a 4K capable HDMI splitter and capable to connect your TV with the Chromecast with Google TV. If you still encounter the same issue, then we may have to learn more about what may be causing it. Please reach out to our support team so we can help you help you further here:
https://support.google.com/chromecast/gethelp
Work in process
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Concept is good. Execution not yet. Netflix retracted they cooperation with Google TV and the data doesn’t sync anymore. Back to work
I would recommend this to a friendBrand response from Google Team
Posted .Hi Austenite,
We appreciate your feedback on your Chromecast with Google TV. We're sorry to hear of the sync issue you have with your Netflix account.
It's most likely that the issue with your Netflix account is app related. We recommend trying some helpful steps below to fix the issue:
- You may try to uninstall and reinstall the Netflix app to see if it might fix the issue.
- If the first step doesn't fix it, then you can reset both your Chromecast with Google TV and Voice Remote using the step by step guide here:
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.
You can always depend on us for your support needs. If you´ll need further assistance, feel free to contact us at the Google Chromecast support page here: https://support.google.com/chromecast/gethelp
defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My library boxes with titles would stay black or dark gray for a long time so you could not pick them to watch them. It work like it was 10 years old even though it was only 3 weeks old. The first 2 weeks it worked fine.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, KevinO. Thank you for sharing your review on your Chromecast with Google TV (4K). We're sorry to hear that you're experiencing some difficulties with making the device to function as intended. It's important to us that we provide you with the best help possible and identify the cause of the issue. Our dedicated team of specialists are standing by to lend a hand and improve the performance of your device. You can contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Finally Atmos pass-through!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned all the prior Google Chromecast, but none of them had support for True Atmos pass-through. As soon as I heard that this new version would have it I picked it up and have been enjoying it ever since. The only negative thing is that there are some quirks in it were I would have to unplug it and replug it for it to pull up the main screen on my Samsung TV, I'm sure that will be resolved in a future software update.
I would recommend this to a friendWouldn’t buy again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work after a while. I keep un plug-in to work
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Joshing. Thanks for sharing your feedback. We’re sorry to hear about your experience with the Chromecast with Google TV (4K). We’d like to learn more whether your concern is caused by the device, connectivity, or other environmental factors. Please contact us anytime and we'll do our best to help you , here: https://support.google.com/chromecast/gethelp
Decent software hampered by poor hardware.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned a classic Chromecast for years now. I purchased the new Chromecast 4K as soon as it came out. The user interface is decent when it works. The video quality is great and an obvious improvement over the classic Chromecast HD. Unfortunately, the WiFi repeatedly disconnects even as my old Chromecast in the same room stays connected. Sometimes an app will stall requiring a reboot of the Chromecast. The remote stopped working entirely after a week, and would not respond to repairing attempts. After two months, the Chromecast no longer boots and I have the orange light of death. Making a warranty claim with Google is a painful process. I spend my days troubleshooting tech, and I generally want my home to Just Work. I've switched to a small Linux PC with 4K output (Intel NUC) and I'm very happy with the quality and stability. tl;dr: It looks great but it was not worth the time I spent troubleshooting it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi NetworkEngineer,
Thanks for your feedback. We're sorry to hear that your Chromecast with Google TV no longer boots after using it only for a few months.
Your Chromecast with Google TV comes with a limited 1 year warranty.
If you haven't contacted our support team, we recommend reaching out to so that we can assist you further. We're hoping you will give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp
A Long Way To Go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the Apple TV 4K, Chromecast has a long way to go. I purchased this originally because I was looking for a product that easily connected with the rest of my Google setup. I ended up returning it because I did not enjoy the set up, user interface or overall quality. I will consider trying Chromecast again if Google works on improving these issues.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Wrigley, thanks for sharing your review. We're sorry to hear that you had to return your Chromecast with Google TV and that your experience with the overall performance of the device didn't meet your expectations. We appreciate your feedback and know that we'll relay this to the right team for future improvements. If you have other questions about the Chromecast with Google TV in the future, please don't hesitate to reach us on our Google Help page here: https://support.google.com/chromecast/gethelp
Chromecast is Awesome but the remote is TERRIBLE!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the menu layout and functions of the Chromecast. Seeing all my options from ally of my streaming subscriptions on the main menu is awesome! But the Bluetooth remote is TERRIBLE!!! It consistently unpairs (if that is a word) from the Chromecast and TV and I have to use the Android TV app on my phone to re-pair the remote. I would not recommend until Google has fix the issue with the remote.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi CB716, thanks for reaching out. We’re glad you loved the menu layout and functions for Chromecast with Google TV. However, we do apologize for the poor experience with the Bluetooth pairing issue.
If you’re willing to try, here are some suggested steps that may be helpful with the Bluetooth pairing issue:
1. Check for Chromecast remote updates under Google TV settings, Remotes and Accessories.
2. Perform a factory reset on the remote. In the upper right of your TV screen, select your profile and then Settings. Select System > and then About > and select Factory Reset.
3. Pair Voice Remote with Chromecast and perform the following steps below after pairing:
- Check that the batteries in the remote have remaining charges.
- Remove the batteries from the remote.
- Press and hold the Home button Voice remote home button.
- While holding the button, reinsert the batteries.
- Hold the button while the LED light is solid.
- When the light starts pulsing, release the button.
If your Voice Remote still disconnects from Chromecast with Google TV, we recommend contacting our support team for further isolation and troubleshooting here: https://support.google.com/chromecast/gethelp
Need to add Chrome Browser
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for old TV without Smart features, missing Chrome Browser. Little bit pricy compare to other Android TV sticks.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi HobbyGuytoday, thanks for sharing your experience. We’re sorry to hear that Chromecast with Google TV didn’t meet your expectations.
We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp
Big Improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A huge improvement over the previous Chromecast Ultra. No more random crashes or the TV losing connection to the device. The loss of the physical ethernet port so far has not been a problem with streaming 4k YoutubeTV.
I would recommend this to a friend