Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Streaming
Not bad but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for streaming. Still I prefer the amazon 4k fire stick over the Google TV.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi FIRESTICKWAYNE, thanks for your feedback. We're sorry that your expectations for Chromecast with Google TV fell short. We're always working to improve our products and services, and your feedback goes a long way.
We’d be happy to answer any questions you may have. You’re more than welcome to reach out to us here: https://support.google.com/chromecast/gethelp
Showtime App issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product because it was verified by HBO MAX. HBO Max worked fine. However, when I used the free promotion for Showtime offered by Best Buy, the experience was horrible. When trying to view the Showtime show "Your Honor", the Showtime 30 sec pre show advertisement played an then I got a playback error several times and finally was able to see Episodes 1 and 2. But other shows also had the same issue. Neither Chromecast support nor Showtime support could diagnose or solve this issue. So I had to cancel Showtime via the Best Buy promotion and had to pay full price vis my cable provider. Other issues: Fast forward or fast reverse requires pushing the top of the circular control, then highlighting the play and/or forward or back symbols. There is no smartphone app that allows typing in user id and passwords or search. These were expected functions bases on my use of ROKU sticks
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi streamboy,
Thanks for sharing your feedback with us. We´re sorry to hear that our support team was not able to fix the issue you have playing Showtime on Chromecast with Google TV.
If you would like us to take a look at the issue further, then you may reach out to our support team again. While the issue may be isolated, we'll do our best to help you here: https://support.google.com/chromecast/gethelp
Chromecast with Google TV - Not for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Chromecast with Google TV on the basis of a Wirecutter review. The Best Buy return policy expired yesterday, but if it hadn't, I'd be sending it back. First, the Wirecutter review highlights the Chromecast's home screen feature that gathers the shows you are watching. What it actually does is post the shows you've watched most recently, and in my experience, it doesn't work with all platforms. It seems to favor Netflix, Apple TV, HBO. I suspect these platforms are paying for the privilege. Second, in print the Chromecast supports ATMOS, but I couldn't make it work. Yesterday, I spent 90 minutes in a chat and phone call with a support specialist at Google and they couldn't fix the issue. In any case, the dimensionality of the Chromecast surround isn't nearly as good as the ATMOS on my Roku. Third, every few days, the volume control on the remote would stop working. It could be remedied by unplugging the Chromecast for a minute and rebooting it. Maybe I just got a lemon, but buyer beware.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi TimW, thanks for sharing your experience. We’re sorry to learn that you’re having issues with Chromecast with Google TV, and that our support fell short in providing the help you needed.
Your feedback is important to us, and we’d like to help you the best way possible. We’re hoping that you give our support team another chance to improve your experience. Feel free to contact us anytime here: https://support.google.com/chromecast/gethelp
Better than yesterday.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is a huge learning curve. Also doesn't display OTA channels in the line up to choose from.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Svenkatr1, thanks for sharing your feedback with us. We're sorry that your experience has been less than ideal.
You can check more info on over the air channels or live TV with this help page article:
https://support.google.com/chromecast/answer/10115137
If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/chromecast/gethelp
Device is always having to buffer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device buffers often. I bought the ethernet adapter so it is hard wired into router but it did not help. I don't believe its a network issue. Seems to be hardware or software issue. I have Roku Ultra and Apple TV 4K and they hardly ever need to buffer when wireless and never buffer when hardwired to router with ethernet.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Derek,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We understand the poor experience you had with your Chromecast device and we would like to take a look and understand what's causing the issue. This will help us find a resolution we can offer you to improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
Did the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't set up without a phone or tablet. Never got to really use it due to that reason.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Keturah, thanks for taking the time to share your feedback. We regret to hear that you won’t be able to set up your Chromecast with Google TV.
All Chromecast devices require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. Also, an Android phone or tablet running Android 6.0 or later, iPhone or iPad with iOS 12.0 or later. Here’s the link for complete requirements for Chromecast devices: https://support.google.com/chromecast/answer/7022492
Your feedback is important to us, as it will greatly help us in improving our products and services. We’ll also make sure to pass the details of your feedback to the right team. If you need help, our support team is always available. Please feel free to contact us anytime here: https://support.google.com/chromecast/gethelp
- Pros mentioned:Ease of use
Loses connection to wifi easily. Otherwise fantast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the speed of navigating around the apps and the ease of use but it has a really hard time picking up the wifi signal. While my computer and phone have no problem streaming I always lose connection with the chromecast especially while using hbomax and crunchyroll. Hopefully it can be fixed in the future with some kind of patch
I would recommend this to a friend Awesome solution to replace a tv box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to stream Xfinity shows without having to have to pay 10 bucks a month for an extra box and have cables running everywhere. Paid back in 4 months. Also high image quality (4K) to fully use my tv definition.
I would recommend this to a friendVolume is loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume seems to be loud when you start it up as in screen mirroring and also YouTube, also when changing channels.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Showtimecm,
Thanks for sharing your feedback with us. Sorry you ran into some volume issues with your Chromecast with Google TV.
We'd like to know more about this issue, so that we can work to isolate the issue and perform the troubleshooting necessary on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow
No 4K picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this to display 4K. Everything I watched was scaled to 1080p. Worked great otherwise.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Tom215, thanks for leaving your feedback about the Chromecast with Google TV. It’s unfortunate to hear that you couldn’t get it to display 4k.
To ensure you get the best experience, we recommend checking if your setup meets the following requirements:
- A mobile phone or tablet running Android 6.0 or later, or iPhone or iPad with iOS 12.0 or later version.
- An active Gmail account. You may encounter issues using a G-Suite account.
- Ensure that you have an updated version of the Google Home app.
- A high speed Internet connection of at least 20 Mbps. Mobile hotspots and Captive portal networks are not compatible with Chromecast devices.
- A strong Wi-Fi network connection.
- A TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. Most televisions that are five years old or newer and have HDMI ports will have at least one port that supports HDCP 2.2.
- You may follow the set up guide for your Chromecast with Google TV here: https://support.google.com/chromecast/answer/10109990
If you’re willing to work with us for a closer look, please visit us anytime here and we’ll gladly help you: https://support.google.com/chromecast/gethelp
GooGoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as a google chrome cast ultra so I am disappointed with this product
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PS4Headset, thanks for taking the time to share your feedback. We’re sorry to learn that Chromecast with Google TV didn’t meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and services. If you have any questions or concerns, you can reach out to us anytime. We’d be happy to help you here: https://support.google.com/chromecast/gethelp
Chromecast Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have a YouTube TV button.. Internet buffering seems to be slow at times compared to other devices I have used.
I would recommend this to a friendBrand response from Google Team
Posted .Hi thoffy1,
Thanks for sharing some insights. We're sorry to hear of the performance issue with your Chromecast with Google TV.
Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend on trying out the troubleshooting steps below to see if the issue could be related to factors other than your Chromecast device:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV:
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.
If you need more help, please feel free to contact us so we can improve your experience here: https://support.google.com/chromecast/gethelp
Never connects to Home Theater receiver
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just switch back to Roku. The Chromecast never connects to my home theater system. Updates didn’t work. High hopes and yet another technology nightmare.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, we appreciate your feedback about your Chromecast with Google TV (4K) it helps us to improve our products in the future, you can share your thoughts here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Google item
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues trying to funtion the product. Wasn't for us
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there. We’re sorry to hear there were problems with your Chromecast with Google TV (4K). We’d like to look into what may be happening and get your device running smoothly — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?sjid=1168929876280557452-NC&visit_id=638674861917928406-808865731&rd=1
No google play access.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad device, but its locked out from the google play store which defeats the purpose of getting this device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi HooksettTechDude,
Thanks for sharing your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.
We'd love to learn more about your concern so we can provide you with the best possible options and improve your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
Prefer Apple TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well at first and does not keep tv screen powered in now. Just okay, I like the Apple TV more.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Scotty, thanks for posting your feedback. It’s unfortunate to learn that your experience with Chromecast with Google TV was less than ideal. Your feedback matters a lot, as we're always working to better understand our customers’ needs and expectations. For further assistance, feel free to contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/chromecast/gethelp
Just another streaming device
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product cuz wanted to use my spectrum app come to find out tbey didn't have it
I would recommend this to a friendBrand response from Google Team
Posted .Hi Cris83, thanks for taking the time to share your feedback. Your Chromecast with Google TV is compatible with most cast enabled apps. We recommend that your share your feedback on the link below so we can relay this to the right team: https://support.google.com/googlenest/answer/7071494
Your input on this matter is appreciated and will help us with improving the products and services we provide you and our customers. If you have additional questions or need assistance with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. System did not wake up, playing slide shows. 2. No chrome browser included.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Kenny, thanks for sharing your feedback with us. We´re sorry you encountered these issues and we hope you can work with our support team trying to fix the issue. We´d be happy to work with you in isolating the issue further, and work on providing you the best experience on Chromecast with Google TV. You reach out to our support team here: https://support.google.com/chromecast/gethelp
Good UI, Bad WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using this device when it works. The problem is that the WiFi disconnects frequently. I have to reset my router, modem and Chromecast multiple times before it will work again. The irritating part is that the unit says the WiFi is connected successfully, when it is actually not connected. I hope that can be fixed through a software update. I would not recommend this product as is.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AdamH,
Thanks for telling us about the connectivity issue with your Chromecast with Google TV. Although it was a great idea to reset your modem, router and Chromecast, we're sorry to hear that you had to try it multiple times without fixing the issue.
Connectivity issues are always related to the bandwidth congestion of your Wi-Fi network. We recommend removing some of the connected devices in your network to free up some bandwidth space. You may then try using your Chromecast and check if you will still encounter the same issue. If the issue gets resolved, then you may need to contact your Internet service provider to check your Internet bandwidth and upgrade it if needed.
Your Chromecast with Google TV comes with a limited 1 year warranty from the date of purchase. If the issue is still persistent, feel free to contact us and we'll do our best to provide you with a better experience by visiting us here: https://support.google.com/chromecast/gethelp
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the controller is not connecting besides that it is a good item.
I would recommend this to a friend