Customer Ratings & Reviews

Hi, thanks for sharing your feedback. We’re sorry to hear of the difficulty in setting up Facebook Live on your TV using Chromecast with Google TV.

You can install the Facebook app on your Google TV directly to enjoy Facebook Live. Simply follow these step by step instructions using the Voice Remote:
- Press the Assistant button on your remote or select Search on the home screen.
- Say or type Facebook to install.
- A page will appear with the app.
- Select Install.

If you still have difficulty running Facebook Live, you may still cast your Android mobile phone’s screen and mirror it to your TV so you can enjoy your content exactly as you see it on your mobile device—only bigger.

If you need further help, our support team is always here to help you, you can reach out to them here: https://support.google.com/chromecast/gethelp

Hi Jrock22, thanks for taking the time to share your feedback about Chromecast with Google TV. We regret to hear that the Chromecast’s Voice Remote didn’t meet your expectations.

We’ve taken note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. Alternatively, you can use your phone as a virtual remote alternatively. Here’s how: https://support.google.com/chromecast/answer/11221499?hl=en&ref_topic=10089023

If you need assistance, you can always reach out to our support team using this link: https://support.google.com/chromecast/gethelp

Hi D2ND2, thanks for posting a review. We're sorry for any frustration this issue has caused you.

There can be several factors that play into your Chromecast with Google TV's disconnection from your Wi-Fi network. You can check these steps and see if it improves your experience:
- If you have a dual band router, try setting up your Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast with Google TV closer to your router to get better signal reception from your router.
- Perform a factory data reset with your Chromnecast with Google TV. Here's the step by step guide: https://support.google.com/chromecast/answer/6254654

If you still experience the same issue after doing the factory data reset, we'd like to take a look at your and help improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi there, thanks for the feedback, and for sharing what you think about the Chromecast with Google TV. We’re sorry to hear that your experience is less than ideal for you. We’d like to help you with the challenges you have and we suggest getting in touch with our support team for assistance. You’re always welcome to visit us here: https://support.google.com/chromecast/gethelp

Hi folklore, thanks for leaving a review about the Chromecast with Google TV. It’s unfortunate to learn that its internal storage isn't enough for your needs, as it fills up quickly with only a few apps.

The internal storage capacity of the Chromecast with Google TV is 8gb, and adding external storage like a Secure Digital (SD) card to load content isn’t supported. If there are issues with performance of your Chromecast, we suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654

Your input helps us better understand our customers’ preferences and needs, and we’ll pass it along to the right team to work on improving our products and services. In the meantime, if you need further assistance, please let us know here and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hi GCCC, thanks for sending in your feedback for your Chromecast with Google TV. We're sorry to hear that your experience was less than ideal when compared to a different brand. We'd like to know more details so we can better understand your issue and help you with some troubleshooting steps that may improve your overall experience. Please contact our support team by visiting our Google Help page here: https://support.google.com/chromecast/gethelp

Hi canoVero, thanks for your feedback. In case of an unfortunate event that you lose the Chromecast with Google TV’s Voice Remote, you can actually buy a replacement Voice Remote on the Google Store: https://store.google.com/us/product/chromecast_google_tv_voice_remote

You can count on us for your support needs by reaching out to us on this page: https://support.google.com/chromecast/gethelp

Hi Sylvia, thanks for sharing your insights with our support team. It´s amazing to hear how helpful Chromecast with Google TV has been for you. We recommend checking out our help page for a more detailed guide of the features by visiting this link: https://support.google.com/chromecast/topic/10089023

If you encounter any difficulty, please feel free to contact our support team as well. We´re just a click away and we´d be happy to help you with your support needs by simply reaching out to us here: https://support.google.com/chromecast/gethelp

Hey there, ShadoweX. Sorry to hear your experience with the Chromecast with Google TV (4k) hasn’t been the best. We’d like to provide some insight on the getting updates: the device will be receiving updates and bug fixes for the foreseeable future. Here’s a link for the latest information: https://support.google.com/chromecast/answer/7124014?hl=en#zippy=;

Hi MikeP, thanks for sharing your feedback. We’re sorry to hear that you came across this issue. We’d like to learn more and understand the issue better so we can improve your experience. Please consider reaching out to our support team and we’d be happy to help. Here’s the link: https://support.google.com/chromecast/gethelp

Hi Robert,

We appreciate your feedback. We know how cool it is to be able to get all of your favorite apps to work with Chromecast with Google TV.

Your feedback matters a lot to us as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp

Hi TheDep,

Thanks for letting us know of the issue with your Chromecast with Google TV. We're sorry to hear your Voice Remote stopped working after such a short time.

We recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.

With the Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. Should you need further assistance, we'd be more than happy to help improve your experience if you can contact us here: https://support.google.com/chromecast/gethelp

Hi Jeevan, thanks for your feedback. We're sorry for any frustration this issue has caused you. We recommend performing these troubleshooting steps and see if this will improve the experience.

- Reset the Bluetooth device. Turn off the Bluetooth speaker and then turn it back on. After the device is reset, ask them to try pairing again.
- Disconnect other Bluetooth devices. If you have other Bluetooth devices paired with your Chromecast with Google TV, have them disconnected.
- If your Bluetooth speaker connects to other devices, you may proceed with doing a factory data reset with your Chromecast with Google TV. To do the reset, see this step by step guide here: https://support.google.com/chromecast/answer/6254654

If the reset didn't work, you can reach out to our support team for additional assistance. Here's the link: https://support.google.com/chromecast/gethelp