Customer Ratings & Reviews

Hi SadFace,

Thanks for letting us know of the issues you’re experiencing with your Chromecast with Google TV.

We recommend performing a factory reset on both the Chromecast and the Voice Remote to isolate any software issues.

To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.

To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.

After performing the factory reset, you should be able to go through the regular setup process again.

We're always working to improve your experience. Should you still face the same issue, then we may need to take a closer look into the connection issues. Please feel free to contact us here: https://support.google.com/chromecast/gethelp

Hey there, ElectronicPro. We're sorry to hear that your experience with the Chromecast with Google TV (4K) has been less than ideal. We want to learn more details about the issues you are experiencing and help improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Brewzer, thanks for posting your feedback on your Chromecast with Google TV. We're sorry to learn that your experience with the device didn't meet your expectations when it comes to streaming or casting content to your TV. The Chromecast lets you cast or stream your favorite streaming apps but please be advised that some apps are subscription-based. If you have additional questions or need further assistance, please reach out to our support team by visiting our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Hmad, thanks for leaving a review about your Chromecast with Google TV. We’re sorry to learn that the default apps are below your expectations.

Chromecast with Google TV has access to more than 6,500 apps that you can download directly from your device. You can check which apps are available on the Play Store at tv.google and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

If you have any concerns around the performance and features of your Chromecast with Google TV, let us know here and we’d be happy to help: https://support.google.com/chromecast/gethelp

Hi guy1, for sharing your feedback. We understand how annoying ads can be. You can try managing your ads on your Chromecast with Google TV here:

Opt out of ads presentation:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.
You can also visit this link for other ad options under “privacy”: https://support.google.com/chromecastkb/answer/10039221

If you need further assistance, you can always contact our support team here: https://support.google.com/chromecast/gethelp

Hi there, thanks for taking the time to share your feedback with us. We are sorry to learn that Chromecast did not meet your expectations.

We're always working to improve our products and services, and your feedback goes a long way. If ever you need help, please feel free to contact our support team here: https://support.google.com/chromecast/gethelp

Hi,

Thank you for sharing your feedback. Sorry to hear of the app issues you’re experiencing with the Chromecast with Google TV. We value your experience and we’d like to help you out right away!

We'd like to learn more about your experience with your Chromecast device to figure out what may be causing the issue and help you in the best way possible. Please reach out to us and we'll do our best to improve your experience here: https://support.google.com/chromecast/gethelp

Hi GoogleChromeCast,

Thanks for your feedback. We're sorry to hear of the freezing issue you have with Chromecast with Google TV.

Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend trying out some helpful steps below:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.

Should the issue persist, then we recommend reaching to our support team so we can better assist and improve your experience here:
https://support.google.com/chromecast/gethelp

Hi James, we appreciate you for sharing your feedback with us about the Chromecast with Google TV. It’s unfortunate to learn of your poor experience with its performance. We can see how difficult it can be, and we’re sorry for the inconvenience it has caused.

There could be several reasons that can affect the performance and connectivity of your Chromecast and we’d like to rule out the possibility of your Wi-Fi connection being the cause of this issue. We suggest trying the simple steps below:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.

We also suggest clearing the app cache that might help as having a sizable amount of cache stored would affect the performance of your Chromecast. Please see the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the guide here: https://support.google.com/chromecast/answer/6254654

We’re always here to help improve your experience. If further assistance is required, or for any concerns, please feel free to contact us anytime here: https://support.google.com/chromecast/gethelp

Hi TSanDiego, thanks for reaching out to our support team. We're sorry for the difficult experience using Chromecast with Google TV.

We recommend contacting our support team for further troubleshooting and isolation of the issue. We'd be happy to work with you and see how we can provide you with a better experience. Please reach out to us here: https://support.google.com/chromecast/gethelp

Hi harry, thanks for letting us know some details on your experience. We’re sorry to hear that you’re having difficulties with the Chromecast with Google TV.

Casting issues can be related to some settings on your Wi-Fi network or your casting devices. We suggest performing these steps and see if this will improve your experience:
- Ensure that your mobile phone and Chromecast are connected on the same Wi-Fi network.
- Turn off Power Saving Mode. As it can limit the processing power of casting devices which might affect the performance of the device.
- Decrease the distance between the TV, router, and your Chromecast with Google TV.
- Make sure that the Chromecast-enabled apps are all up to date.
- Connect Chromecast with Google TV to another HDMI port on your TV or another TV.
- Turn off other connected devices to your Wi-Fi network while casting to avoid congestion.

You may also find some helpful information from the links below:
- Cast video from Chromecast-enabled apps to your TV: https://store.google.com/us/product/gtv_apps_and_partners
- Cast from Chrome to your TV: https://support.google.com/chromecast/topic/4602553

We’d like to learn more about the challenges that you have and help you the best way we could, feel free to visit us anytime here: https://support.google.com/chromecast/gethelp

Hi, Noname1234! Thank you for your feedback and for bringing this to our attention. We're sorry to hear that you're having some trouble connecting your Oculus device on Chromecast with Google TV (4K).

Oculus is not officially compatible with Chromecast devices. It may or may not work. However, while using an Oculus device on a compatible Android phone, you may be able to mirror the phone's display to show at the same time on your Chromecast. To learn more, check out this help article: https://support.google.com/chromecast/answer/6059461

You may also contact our support team for any other questions and concerns on Chromecast with Google TV (4K). Reach us here: https://support.google.com/chromecast/gethelp

Too many apps crash...particularly Apple TV. Called Google tech support as well with not much help. Finally succumbed and bought the Apple TV 4K player and have had zero issues since then. I guess you get what you pay for....

Hi RDSApex, thanks for sharing some details of your issue with the Chromecast with Google TV. It’s unfortunate to learn that it didn’t work well for you and we’re sorry for falling short of your support needs. Your feedback helps us identify areas we can improve for our product users like you.

We understand your decision to use another streaming device, and if you’d like to consider trying the Chromecast with Google TV again in the future, we’d be happy to help improve your experience here: https://support.google.com/chromecast/gethelp

Hi Issac, thanks for your feedback on Chromecast with Google TV. We´re sorry for falling short of your expectations with the number of supported apps on Chromecast with Google TV.

We´re always keeping a close watch on all the feedback that we get from our customers, including yours. We´ll make sure to pass this along to the right team since we´re always searching for ways to improve our products and services. If you have other concerns or support needs you need help with, you can count on our support team. You may get a hold of any of our support agents here: https://support.google.com/chromecast/gethelp

Hi quickie,

We appreciate your feedback. We're truly sorry to hear that Chromecast with Google TV didn't meet your expectations.

Please take a note of the issue you are having, and if you'd like us to take a look at it, you may reach out to us via the Google Chromecast support page here: https://support.google.com/chromecast/gethelp