Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Wouldn't connect; very disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation gives the option of setting up by reading a QR code. My phone read it, but nothing happened. So, entered the info using the TV remote and would not connect. Reset the router, then the Chromecast device; still wouldn't connect. Tried again and connected on the 3rd try and downloaded the portals I use. So far so good. Then, would not connect to WiFi in spite of numerous tries, and even though the TV, all our portable devices, etc. are connected and work fine. Followed all of the suggested steps and still not working. The "help" button on the remote is useless. There is no technical support at all (only FAQs). So, I returned it and got the basic (black) Chromecast which installed easily, is cheaper, and works fine. Based on the favorable reviews, I assume this was a defective device, but I wasn't willing to take a chance on a replacement.
No, I would not recommend this to a friendThe best TV dongle!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy using this over other TV plugs. The remote is easy to use, and I love the Bluetooth remote feature, which also allows me to connect to other things.
I would recommend this to a friend4K
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use ....but i have problems playing 4k movies in Disney plus
I would recommend this to a friendBrand response from Google Team
Posted .Hi XBOX, thanks for your feedback. We're sorry to hear that you're having an issue streaming Disney+ movies in 4K on Chromecast with Google TV.
Streaming quality issues can be caused by several reasons. To watch movies and TV shows in 4K Ultra High-Definition (HD) and 4K High Dynamic Range (HDR) content using your Chromecast with Google TV, you may need to check the following:
- A high-speed internet connection of at least 20 Mbps (recommended)
- Check if your TV has an HDMI port that supports both HDCP 2.2 and 60 frames per second (60 FPS).
- We recommend that you connect your Chromecast with Google TV directly to the wall outlet and use the power supply that was provided with your Chromecast with Google TV.
- Update your TV’s firmware, if possible. Check with your TV manufacturer for the latest firmware and how to update it.
If this doesn't fix the issue, we suggest performing a factory data reset on Chromecast with Google TV and set it up again. For more information on how to reset Chromecast with Google TV, check out this link: https://support.google.com/chromecast/answer/6254654
If you still need further assistance or have any questions, you can always reach out to our support team here: https://support.google.com/chromecast/gethelp
Good Product could have been better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Bluetooth option yet.. still fire tv looks better apart from casting option
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Vinoth,
Thanks for your feedback. You can pair a Bluetooth-enabled headset, headphones, or speakers on Chromecast with Google TV by going through the steps below:
- Go to Settings.
- Select Remotes and Accessories.
- Select Pair remote or accessory.
- Before pairing Bluetooth devices, make sure they’re in pairing mode.
We'd love to hear more about your concern and work to improve your experience. You can always reach out us here: https://support.google.com/chromecast/gethelp
Too much stuff on menu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a bit difficult to navigate for my mother so we ended up returning it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Rick,
Thanks for sharing your review. We’re sorry to hear that your experience with Chromecast with Google TV has been less than ideal.
Your feedback matters as we're always looking for ways to improve our products and services. If you decide to give Chromecast with Google TV another try, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp
When it works, it's great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it is able to connect to the internet, this thing is great. I tried connecting it to a roku tv that had no problems connecting to the internet, was just slow, and this thing would constantly lose internet connection. Sad that it doesn't have as good wifi as a cheap built in roku tv. Disappointed.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Azuzu,
Thanks for sharing your experience with Chromecast with Google TV. Sorry about the disappointing experience you’re having because of the connection issue and we’d love to improve your experience.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We’d also like to take a closer look at the issue to better understand and make sure that we’re able to provide your support needs. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
Best $50 I've spent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best $50 I've spent. For a great price point, this little thing can do so much!!! I absolutely love using it! Way better than the other chomecast models.
I would recommend this to a friendDoesnt want to work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thing less than a year ago, remote eats batteries to the point where its not even usable, remote finally quit working and the google tv app which can be used as a remote doesnt connect anymore. Very disappointing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi HaveABlast, thanks for posting your review and we're sorry to hear that you're experiencing some battery drain issues with your Chromecast with Google TV. We suggest replacing the batteries with new ones (1.5 volt AAA batteries) and try again. Make sure to replace both batteries, don’t change only one of them. Monitor the status of your remote's batteries and If the issue still persists then we recommend contacting our support team for possible resolutions to your issue. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp
Do not buy, not worth your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design for browsing is poor, very hard to navigate compare to roku. The search function is unable to return meaning/ useful result, most of the time it will return result from YouTube or it will tell you it doesn’t understand what you mean. Even when I am browsing apps one by one from the app store, there is very limited available apps with little information. Respond is slow maybe because this is a 2020 product? Do not buy this! I can tell that Google doesn’t care about this product line anymore it doesn’t worth your money.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ycgg. We're sorry to hear that your experience with Chromecast with Google TV (4K) has been less than ideal. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Google chromecast 4k is great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device! Great quality video and audio! Added bonus is bluetooth audio capability at a low price for using headphones! Only issue is that home screen takes a bit to load up! Otherwise great device for price!
I would recommend this to a friendBrand response from Google Team
Posted .Hi there KulandayanS, it's great to hear that you liked Chromecast with Google TV (4K), especially with the video and audio quality. It's unfortunate to hear that the Google Home screen takes a bit longer to load up, and we'd like to help you speed things up. Here are some recommended steps that may be helpful with the issue:
- Check the OS version of your mobile phone device. We recommend the following versions:
Android phone or tablet with Android 8.0 or later, and iPhone or iPad with iOS 14.0 or later versions.
- Try updating the Google Home app by going to the Google Play Store and searching for the Home app. Once you find it, tap on Update.
- Try installing the Google Home app, using the same account, on another mobile phone or tablet device, and see if you will experience the same slow loading time.
- If you don't experience the same issue with another device, we recommend uninstalling and reinstalling the Google Home app on the main mobile phone device.
If the issue proves to be persistent, we recommend contacting our support team for further help here: https://support.google.com/googlenest/gethelp
Not able to connect with Google nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't play the sound of the Chromecast in a Google nest. That doesn't make sense to me both are devices from Google, should not be that hard.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ErickH. Thanks for posting a review about the Chromecast with Google TV (4K). We don't officially support pairing Nest speakers with Chromecast with Google TV as an audio output for video playing on the TV. You may get it to work a few times, but we can't guarantee that it will always pair successfully. We suggest submitting a feedback using the keywords Pairing Nest speakers with Chromecast devices for video, using the Google Home app or voice command. Your feedback will help us improve our products and services.
For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp
For support concerns, you’re always welcome to visit us anytime here: https://support.google.com/chromecast/gethelp
Awesome product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I have smart TV, I wanted to try an android. This is super cool, even my kid can do voice search his fav cartoons and youtube vidoes.
I would recommend this to a friendGood price, but needs improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, interface not great. Google watchlist needs improvement.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi YGGG,
Thanks for sharing your feedback on your Chromecast with Google TV.
Your feedback matters a lot to us, and we´ll make sure to pass this along to the right as we´re always searching for ways to improve our products and services. If you still have questions you'd like us to answer, please reach out to us and we'd be more than happy assist you here: https://support.google.com/chromecast/gethelp
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very useful and enjoy every moment and highly recommend
I would recommend this to a friendSlightly better...but also worst.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst then the older chromecast ultra...the old chromecast ultra...you can change the volume simply by using the volume button on your phone...this new chromecast 4k...you cant.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Geekguy. Thank you for posting your review on Chromecast with Google TV. We're sorry to hear that you're experiencing some difficulties with controlling the volume from your phone. The device works like the previous Chromecast version when it comes to casting or controlling the volume from your smartphone. We want to know more details when you use your phone to control the device and provide you with some troubleshooting tips that may improve your experience. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Budget 4k tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Next gen Chromecast with really good video output. The google tv is so good, that i dont even cast to it anymore, i just use the built in apps.
I would recommend this to a friendGoogle chromecast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google chromecast is not as intuitive as the firestick or roku
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Nancy,
Thanks for taking the time to share your feedback with us.We're sorry that your Chromecast with Google TVt didn't meet your expectations but we're always working to improve our products and services.
You can always check this Chromecast Help page for more info on the features it has: https://support.google.com/chromecast/topic/10089023. If you need further assistance, you can reach our support team via this link: https://support.google.com/chromecast/gethelp
YouTube problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.miss Wi-Fi all the time and take long time to open YouTube
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for the time leaving a comment. We’re sorry to learn that your Chromecast with Google TV has performance issues. We’re here to help.
We could be looking at a connectivity issue caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware.
Also, if your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how to do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If unresolved, please contact our support team and we’d be more than happy to help. Here’s the link: https://support.google.com/chromecast/gethelp
Eh, it's OK.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ready for prime time. Sticking with Roku. It's a slow interface.
No, I would not recommend this to a friendIt was ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. It worked fine but couldn't get all the apps I wanted.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Tomlr,
We appreciate your feedback. We know how cool it is to be able to get all of your favorite apps to work with Chromecast with Google TV.
Your feedback matters a lot to us as it helps us to improve our products and services. We’d like to know more about your preferred apps and the devices you’re using so we can work on a solution and provide you with the best experience possible.
Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp