Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
No improvement for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buffering over my wifi network. Only device in the house that has issues. My service is 10up and a 100down. Retuning if there's not an update. Interface looks like a firestick, which I hated.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi kiveysc,
Thanks for letting us know of the issue you’re experiencing with your Chromecast with Google TV. We know how important it is for you and we apologize for the inconvenience.
While the firmware updates are being applied automatically, we suggest performing a power cycle on your Chromecast, and Wi-Fi router to refresh the connection:
- Unplug Chromecast and router from their power source.
- Leave them unplugged for one minute before plugging them back in.
If you're still experiencing the issue after doing the steps above, perform a factory reset on your Chromecast, then re-setup.
To reset:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the device. The LED will start blinking orange.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We care about your experience with our products and services. If you’re willing, you can reach out to our support team and we’d be happy to troubleshoot any issues with it here: https://support.google.com/chromecast/contactflow
It’s ok but audio issues are there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an easy product to get started with. However, I experience split second audio gaps while streaming content. I hv used Amazon Firestick and never had that issue
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there ShashankB, thanks for trying out Chromecast with Google TV (4K). We apologize for any audio delays you are experiencing while streaming your favorite content. If you haven't tried yet, here are some recommended steps that may be helpful with the audio delay issue:
- Try using Chromecast with Google TV on another TV to see if you can recreate the issue.
- If the issue is persistent even after trying out another TV, try resetting Chromecast with Google TV (4K). Keep in mind that this will erase all data and that you may need to set it up again. To reset, follow the steps below:
With the Chromecast Voice Remote: In the upper right of your TV screen, select your profile and then Settings. > Select System and then About and then Factory Reset.
From the Chromecast device:
While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow. > When the LED light turns solid white, release the button, and the Chromecast should then reset.
If the issue is persistent, please consider contacting our support team for additional help. You're always welcome to reach out to us here: https://support.google.com/chromecast/gethelp
Not what I was expecting, Very disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble casting from desktop to tv and from phone to tv. the old version worked great without issue. Other than using it for streaming services its ok. but for its namesake casting did not work for me.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for letting us know about your casting experience. We're sorry to hear about the Chromecast with Google TV.
This can be caused by several factors and we recommend performing these steps, and see if these will improve your experience:
- Weak or congested networks. Removing some of your connected devices may help relieve congestion.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- If you have a dual band router, try setting up Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.
Also you can check more info on how to cast using your PC or laptop using this help page: https://support.google.com/chromecast/answer/3228332
If you need further assistance or have some questions, please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp
Great TV streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this now has a remote compared to older versions so that i dont have to use my phone to control.
I would recommend this to a friendPerfect for casting oculus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought it because it was cheaper than buying the oculus link cable to be able to cast my oculus.
I would recommend this to a friendRuns super slow for being their newer device
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a fan, just spend the extra money and get an nvidia shield
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MichaelC! Thanks for letting us know about your experience with your Chromecast with Google TV (4K). To help resolve any issues, check out the troubleshooting steps in the following link: https://support.google.com/chromecast/answer/10109908?hl=en&sjid=13954886603146028293-NA
Extremely user-unfriendly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely user-unfriendly. Extremely difficult to set up and hook up to iPad and TV. No detailed user manual.
No, I would not recommend this to a friendIdeal setup and still trash.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the ideal wifi setup, Google's own mesh wifi, and the connection is still slow and disconnects! I have the chromecast in the same room as the router that is connected directly to the modem! So it's in the same room as the router with the strongest signal, and it still disconnects and buffers, pathetic. This is disgusting, I'm revolted by this quality, Google should be ashamed to call this their own. And i say "ideal setup" because it's google mesh with google Chromecast, all in the same ecosystem, maximum comparability and connectivity should be expected.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Victor, thanks for sharing a review to let us know the details of your experience with the Chromecast with Google TV, and Google Wifi. We’re sorry to hear of your poor experience, despite having the ideal setup in the same ecosystem.
We can identify the underlying issues if we can get more details about your feedback as there could be several reasons behind this issue. Meanwhile, we suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect the performance of your Chromecast. See the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654
If the issue persists, we’d like to have a closer look and guide you with further isolation and troubleshooting, and we suggest getting in touch with us anytime soon here: https://support.google.com/chromecast/gethelp
Bloated with ads, poor remote, disappointing.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a truly average experience. The remote is too light and not backlit. The UX is bloated with ads (10x worse than any TV stick ive used). But it's cheap and has a chrome cast so I guess it gets 2 stars.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Nikhil, thanks for sharing your feedback. We are sorry to hear that Chromecast with Google TV didn’t meet your expectations.
We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process.
Our support team would love to help with any other issues, concerns or questions you may have, if you can reach out to us here: https://support.google.com/chromecast/gethelp
Bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and more functional to use than a normal Chromecast. Hopefully with future software updates, they will add more functionalities and ease of use like customizing home screen or switching between different accounts.
I would recommend this to a friendContent all in one place!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new device. Super easy to find what I want to watch without having to click through to the apps - Google TV just aggregates all my subscriptions!
I would recommend this to a friendDoes NOT work with mesh routers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to Keep this but apparently it doesn’t work well with wifi mesh routers, like Orbi. Frustratingly the device intermittently loses connection without explanation. At first I thought it was my internet but then realized it was only this device that was having problems. I chatted with Google tech support who confirmed the device will continuously search for a network if only a mesh network is available. I can’t change my router settings to get this to work, and even worse Google won’t offer me a refund stating I need to return it to Best Buy who will only take it back within 14 days of purchase.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Bode,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We're here for you if you need further assistance. Please reach out to our support team so we can help you improve your experience here: https://support.google.com/chromecast/contactflow
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed this immensely, I have been able to watch so many things on discovery + on my tv
I would recommend this to a friendSimple, Easy, It works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works as intended. The initial setup required a bit of time, but overall not a negative.
I would recommend this to a friendDid not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was was disappointed with this product. I use an Amazon Fire stick & Chromecast did not work with that, as I had hoped it would. Might be fine with cable or satellite programming, but I will be requesting a refund.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi GmaJo,
Thanks for reaching out. We apologize for the poor experience you have with your Chromecast with GoogleTV.
We understand how frustrating the experience may have been for you. However, we may be able to help resolve the issue if we can figure out what may be causing it. Should you decide to give Chromecast with Google TV another try, please feel free to contact us by visiting this page: https://support.google.com/chromecast/gethelp
Chromecast TV very easy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display settings on the Chromecast are much easier to adjust than on our TV. We get a full screen displayed now. The voice search is very easy to use.
I would recommend this to a friendToo high tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. Could not get it to work. May be too high tech for what I need. I do not have other devices wired like Alexa. Just wanted to watch smart tv channels like Hulu, Netflix, prime, etc.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi DualMonitor, thanks for taking the time to inform us about the issue. We´re sorry for any inconvenience you may have encountered setting up your Chromecast with Google TV.
If you haven't tried yet, we have a detailed guide on our support page that can help you set up your Chromecast and Voice Remote. Check out the guide by visiting this help page: https://support.google.com/chromecast/answer/10109990
We´d also be happy to assign any of our support specialists to help you out and walk you through the setup process. You may contact them by going to the Chromecast help page here: https://support.google.com/chromecast/gethelp
The best in Google TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google tv is excellent for tvs that need to be upgraded because of internet capabilities
I would recommend this to a friendDont like the forced new interface
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the old Chromecast I have the apps on my phone already logged in much simpler to be able to find stuff then simply cast what I want to the Chromecast. If you have friends that come over they used to be able to just cast from their phone or device to TV. This forces you to download the app and login on the Chromecast. If I wanted that I'd use the ones built into my Samsung TV already.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, DerekSNJ. Thanks for sharing your concern with us on your Chromecast with Google TV (4K). We're sorry to hear that your experience with the device has been less than ideal. The device gives you multiple options to watch or cast your favorite video streaming apps. With the Chromecast voice remote you can use the D-pad and navigate through the interface and pick your favorite shows. You can also use voice commands with the help of Google Assistant. You can still enjoy casting your favorite cast enabled apps from your smartphone as well. Be advised that your phone should be on the same Wi-Fi network as the device. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Poor quality remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my chromecast but the quality of the remote itself is absolute garbage. Half the buttons are no longer working. It lasted barely a year and google wants $20 for a replacement remote. I have zero faith that remote will last longer than a year either. Now I'm stuck without a remote. Thanks Google...
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Mack. Thank you for posting your review on Chromecast with Google TV (4K) and we're sorry to hear that your experience with the voice remote has been disappointing. We aim to deliver a great user-experience and your feedback inspires us to do more. Our team of dedicated specialists are standing by to assist you with any technical concerns you may have in the future. Please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp