Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
May cast in 4k, but an overall downgrade
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming at this from the perspective of someone who's used a second generation chromecast for over 4 years and has had maybe one or two hiccups a year in terms of the device glitching out or stuff not casting. This new chromecast has issues WEEKLY. Every time I either have to completely restart it because something won't cast or the whole device just bricks. After about 3 months of heavy use I've already dug my old chromecast out of storage and this is going straight to the trash. Google is trying too hard to ride Amazon's wave to focus on what made the chromecast great to begin with
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi DBF6977,
We appreciate your time in sharing how it went with your Chromecast with Google TV. It’s frustrating to hear that you had more frequent issues with your newer Chromecast model and we’d love to improve your experience.
If you haven’t already, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
To assist you better, we’d like to take a closer look and understand what's causing the issue. This will allow us to help you in the best way possible and improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
No 5.1 sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know all the technical details, I have a fairly recent LG 4k TV and Yamaha soundbar. No matter what connection I make, no matter what TV settings I use, no matter what streaming app I use (Netflix, Hulu, Prime, Youtube TV) I cannot get anything other than 2 channel audio. Worked absolutely fine with my 4K firestick. Plugged it right back in to the same HDMI port, made ZERO changes to TV settings, get 5.1 on EVERY streaming platform. From what I gather (now reading up on it) seems to be an issue going back years to the first generation. FWIW, the video outputs in 4K HDR. (rolls eyes) Pathetic.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Jmdenver,
Thanks for letting us know of your audio concern with the Chromecast with Google TV. We understand that you can’t get the 5.1 audio to work with the Chromecast and we’re sorry for any inconvenience this may have caused.
We recommend performing a factory reset on both the Chromecast and the Voice Remote to isolate any software issues.
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button on your Voice Remote.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.
After performing the factory reset, you should be able to go through the regular setup process again.
We're always working to improve your experience. Should you still face the same issue, then we may need to have a look into. Please feel free to contact us here: https://support.google.com/chromecast/gethelp
Great and easy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device worked better than I thought it would especially if you have an Android phone.
I would recommend this to a friendMust buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV experience ever, makes accessing all your apps so easy only downside is the recommendations aren't too great yet but I'm sure it will improve.
I would recommend this to a friendDoes't work with Harmony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an upgrade to my old roku streamer. Tried installing and using with my Harmony 665 remote. Found after a morning trying to setup that it doesn't work with the Harmony. Had to do a return.
I would recommend this to a friendGood use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my son and he loved it. He said he wished he would of gotten it sooner
I would recommend this to a friendGot it cuz my tv didnt have all the streaming apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to finally download all ny streaming apps that my smart tv didnt come with
I would recommend this to a friendGoogle Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got sick of my smart tv UI always lagging so i bought this and it works fantastic!
I would recommend this to a friendUnreliable - except that it will reliably fail you
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1 year warranty expired 12 days ago. Last night the audio (once again) went out - requiring a reboot. Done this many times since owning the device. But last night it wouldn't come back. No problem, I thought. I have total protection through Best Buy. Just got off the phone after explaining my situation FIVE TIMES to FIVE DIFFERENT PEOPLE - and getting disconnected once - only to find out "there's nothing we can do for you". What about 2 years extension on 1 year warranties? I'm feeling bad about this - and angry.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey SFKevin, thanks for letting us know about the issue. It is unfortunate to hear that the warranty for your Chromecast with Google TV just expired 12 days ago.
If you're willing to try, you can try to reset Chromecast with Google TV to see if it might be helpful with the audio issue you are experiencing. Keep in mind that resetting Chromecast will erase all data and you may need to set it up again. Here's how:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and > then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the issue is still persistent, you can speak to any of our support specialists for further troubleshooting and isolation. We'll definitely do our best to help you, if you can reach out to us here: https://support.google.com/chromecast/gethelp
It works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of my cable and use these on my dumb tvs. Works for all my streaming apps
I would recommend this to a friendGood item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product quantity and size perfect to watch your favorites steaming apps
I would recommend this to a friendBest $50 Streamer you can get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend to anyone who has lots of streaming subscriptions and forgets where everything is. Also it has HBO Max and every other app.
I would recommend this to a friendGood
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best version of Chromecast yet. They just didn't support the platform until now.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Nostradonny! We appreciate the feedback that you shared about Chromecast. We’d like to learn more about your concerns with our platform. This will help us to understand how we can help you best. Please contact us anytime at the following link and we’ll do our best to help improve your experience: https://support.google.com/chromecast/gethelp
Wish it worked as well as it was priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range to WiFi not what I expected. Have Spectrum 400 plan and still have lag and picture pixilation issues. Not happy with this so I set up a WiFI repeater for better strength and still have issues
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi 2200sqftofCarpet,
Thanks for reaching out. Lag issues may be related to congestion in your Wi-Fi network. Removing some of the connected devices in your network may help free up some bandwidth space and enable your Chromecast with Google TV to stream smoothly without any lag. Once congestion is verified, we recommend contacting your Internet service provider to check your bandwidth and upgrade if needed.
If the issue still persists, we can work together to figure out the reason for the lag issue and come up with a resolution that can fix it. Please feel free to contact us at Google Chromecast help page on this link: https://support.google.com/chromecast/gethelp
It was ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out of five stars. The system was a little slow to work with.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Rafael. Thanks for sharing your feedback. We're sorry to hear about your experience with the Chromecast with Google TV (4K). It's disappointing when a device doesn't meet performance speed expectations. We suggest rebooting your device and checking any updates for your Chromecast. Software updates can often improve performance and address any lags you may be experiencing. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
CHROMECAST WITH ANDROID TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These chromecast with google TV are awesome. Perfect version of Android TV in a small compact package and the best part it was $50.
I would recommend this to a friendBest Android TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These chromecast with google TV are awesome. Perfect version of Android TV in a small compact package and the best part it was $50.
I would recommend this to a friendNice when it works.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works most of the time, but prone to glitches. Sometimes won’t turn on, other times won’t STAY on. Apps freeze occasionally. When it works it’s nice though. Just not a reliable product.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Tacos,
Thanks for taking the time in providing your review. We can see how your experience with the device was less than ideal. We'd like to know more on how you power the device. We recommend that you use the adapter provided and plug it directly to a wall outlet. This would provide the Chromecast with a stable and reliable power source. When an app freezes occasionally, we suggest that you uninstall the app first then re-install it again. This will help provide a more updated app which could have some fixes to prevent glitches when you use them.
We aim to provide our users with a great experience when using our product. So if you have additional questions or have some other issues where you need assistance, please contact us on our Google Help page: https://support.google.com/chromecast/gethelp
Nope - not yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I really didn't like this device, which surprises me. I've liked every Chromecast prior to this one, and I fully expected to be elated with this one, since it has a remote and I don't _need_ to use other devices like a phone. However, in practice, the interface felt incredibly clunky. It felt slow. It doesn't support Stadia (at least, at my time of purchase). After a couple of days of trying it out, I removed it, put my old Chromecast Ultra back up, and haven't looked back. I cannot recommend this device
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi BSin, we appreciate your feedback. We’re sorry to learn that your Chromecast with Google TV fell short of your expectations. We’re happy to inform you that Chromecast with Google TV recently started supporting Stadia gameplay. Also, we’d like to hear more about the interface issue and see how we may be able to help you best. We’re hoping you can give us an opportunity to improve your experience. You’ll find us here: https://support.google.com/chromecast/gethelp
Perhaps not a match for my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this, and I hope I just got a defective product, but I did see similar complaints online. I have a 2019 LG smart TV, and the Chromecast would just not work with it. The Chromecast set-up should have been an easy 5 minute job, but it wouldn't connect to the internet, even after multiple resets of all devices and routers and modems. The remote also gliched often, not responding to pressed buttons, or endlessly scrolling as though buttons were being pressed down for minutes at a time. The return process was easy and quick, though!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Tina,
Thanks for your feedback. We're sorry to hear that you had to return your Chromecast with Google TV.
We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp