Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Slow and horrible remote. Pass.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I’d give this a try, not very impressed with it. The remote is horrible. The interface is very slow. It doesn’t auto detect frames per second on Movies you have to manually set it at 24 frames per second or 60 frames per second. Contacted Google and they seemed not to care about video quality playback. If you want something cheap that’ll get the job done, maybe it’s for you. I’ll stick to my Apple products
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Terry, thanks for sharing your insights on Chromecast with Google TV. We're sorry to hear that you weren't impressed with it, and for the shortfall in your support needs.
We may need to have a closer look at the frame rate issue you're having and see how we can provide a better experience for you on your Chromecast with Google TV. If you're willing, please reach out once more to our support team for further assistance here: https://support.google.com/chromecast/gethelp
Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for better controlling video apps than some of the earlier smart tvs.
I would recommend this to a friendKarla
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guest room does not have a smart tv and with it tv was much better!
I would recommend this to a friendGoogle over Android
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant lose with Google. It’s definitely a step up from the Nexus player I have. Shows in great detail. A great by in my opinion.
I would recommend this to a friendRebooting, glitching & picture quality issues.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitched out after about a month or so. Kept rebooting and when it did work the picture had glitching lines at top of screen. After investigating, it turns out the Device was crashing my wifi causing everything to disconnect. All troubleshooting failed. Went back to Fire Stick and all is well. Also, Best Buy would not accept a return. Grade F for both corps.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Wolf,
We apologize for the poor experience you had with your Chromecast with Google TV. We recommend trying out a few troubleshooting steps below that might helpful in fixing the issue:
- If your router supports both 2.4 and 5 GHz, make sure your Chromecast is on the 5 GHz network.
- Move your Chromecast further away from the back or side of your TV, and make sure it is not touching other devices, wires or cables. These devices may cause Wi-Fi or Bluetooth interference.
- Check that your wireless network can support the number of devices connected to it. If you’ve connected many devices to your network, you might need to set up a mesh network, like Google Wifi, for better wireless coverage.
- Move your router to within 20 feet of your Chromecast.
- Update your router’s firmware, if needed. Sometimes routers have bugs, and there are firmware fixes to address them. Make sure your router is running the most updated software.
- Reset your modem or router by following your device manufacturer’s instructions.
- Perform a reset on both your Chromecast device and Voice Remote.
- You may also use an Ethernet adapter to connect your Chromecast to your router. This will give you a direct, hardwire connection to the internet and will alleviate your home Wi-Fi network.
We'd like to learn more about your experience in order for us to come up with a resolution should the issue persist. You can count on us for your support needs by reaching out to us on this page: https://support.google.com/chromecast/gethelp
Buffering / Terrible Streaming / Poorly Executed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enterprise-grade Unifi / Ubiquiti wifi (WAP) and networking equipment deployed at my home. wifi has never been an issue, but with this product it consistently buffers/stops the video being streamed about every 20 seconds. Online research shows this is a known issue. Great value if it worked -- but it doesn't. It is going back to Best Buy tomorrow. I'll spend 3x the amount to have a product that works in the AppleTV. The UI is pretty poor too within this product. The experience could be a little easier to navigate around.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ChrisM,
We appreciate your feedback. Sorry you ran into some performance issues with your Chromecast with Google TV.
We recommend performing a factory reset to further isolate the issue. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We would like to take a look and understand what's causing the issue to help you in the best way possible and improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
Too little memory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is capable of having about two dozens of apps installed and that's pretty much it (I have about twenty now and I'm out of storage space on this device already). That was a real discovery for me, since I was used to way more on my old Roku. I would have returned this device, but hey this is BestBuy, right? So I enjoyed only a couple weeks of return period and that's it, compared to 3 months on WalMart or a month on Amazon. So good to know for my future shopping how to do better next time, BestBuy.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi CoolKat, thanks for taking the time to share your feedback. We´re sorry to hear about your disappointment with the storage limitations on Chromecast with Google TV.
If you´re willing to try, a good alternative would be to install some of your streaming apps on an Android phone or tablet that you may have, and casting your Android screen to mirror your Android device to the TV. Check out the steps below:
- Get started by installing your preferred app on your Android or tablet device. To turn on microphone permissions on your Android device, tap Settings >
Scroll down and tap Apps > and then Google Play Services > and then Permissions. Look for ""Microphone"" and slide the slider On.
- Cast your screen from your Android device. Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
Open the Google Home app > tap the device you want to cast your screen to >
tap Cast my screen > and then Cast screen.
We´ve taken note of your feedback and we'll definitely go back to the drawing board since we´re always looking for ways to improve our products and services. For any other support needs you may have, our support team would be happy to assist you further if you can visit us via the Google Chromecast help page here: https://support.google.com/chromecast/gethelp
Somewhat of a downgrade from the normal Chromecast
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like how this Chromecast went in the direction of a whole smartTV on a dongle. With my regular 1080p Chromecast it just displays basically a screensaver and then is super snappy when I cast content from my phone. With the smart TV features it seems like it adds a lot of bloat and decreases performance for actualling casting things, which is what I bought it for. Oh well.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi TylerM, we really appreciate your feedback on Chromecast with Google TV (4k), and we’re sorry to hear of your poor experience with its performance when casting.
A range issue or wireless interference can cause your Chromecast to have performance issues. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Chromecast and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
If the issue still persists, we’d like to have a closer look and guide you with further troubleshooting. You can communicate with our dedicated team through our support channels anytime at: https://support.google.com/googlenest/gethelp
A waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of junk. Hulu app would never work right. Volume level would vary depending on app. Dies a week after last return date. Not to mention the horribly small size of remote.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there! Thanks for sharing your feedback about the remote size, we want to let you know it is designed to fit in different hand sizes, we're always looking for ways to improve — We suggest unlink and relink your Hulu account from the Google Home app. Once done, reboot your Nest Hub then try to launch Hulu again. If it's still the same, please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your device. We hope this works for you!
Worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to get the updated Chromecast. It was worth it.
I would recommend this to a friendChromecast 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromecast 4K working fine. Nice upgrade from previous version
I would recommend this to a friendChromedast with Google TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item purchased on Nov 20, 2021. Return period ended Jan 20, 2022. On Feb 18, 2022 the unit failed COMPLETELY (does not recognize power)
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi peggy, thanks for sending in your feedback about the Chromecast with Google TV, and we’re sorry to hear that it failed completely. We’re here to help, and we’d like to find out the reasons behind this issue so we guide you with further isolation and troubleshooting. Please contact us whenever you have time and we’ll look for the best option that may help improve your experience here: https://support.google.com/chromecast/gethelp
Works like it should
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. No complaints here. I got it on sale too.
I would recommend this to a friendNot ready for prime-time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most apps do not support Dolby vision. This should never have been released before apps were matured. Back to the store you go.
No, I would not recommend this to a friendChrome cast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great; every thing I expected. Try it you'll like it. I do.
I would recommend this to a friendCool
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an amazing device and very easy to use. Amazing features.
I would recommend this to a friendVery usful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love useing it snd having all mybaccounts readu to be watches
I would recommend this to a friendNope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today I hated this product. I restarted my modem. I restarted my iPhone several times. I unplugged the product several times. My TV was not seeing Chrome cast over and over. So I could not watch YouTube. Eventually, it worked. I would not tell anyone to buy this. It’s too needy and requires lots of patience.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, don3. Thanks for sharing your feedback on Chromecast with Google TV (4K). We appreciate all your efforts, and we regret the inconvenience these issues have caused you. We understand how you feel about your experience. But if you come across the same issue, or for any other concerns about the Chromecast with Google TV, please visit the Google Chromecast Help Center or contact us through phone or chat for assistance: https://support.google.com/chromecast/gethelp
Major dissapoiment due to basic feature.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give this zero stars if I could. You can't control the TVs volume via the HDMI??? This means no sound control via voice or your phone. Who decided to launch this with out this basic feature? Sad to say I'm returning the device simply because of this feature. Also at this price why not just add a mic so you can turn on the screen without the need of a Google speaker or your phone or remote.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ThyFonz,
Thank you for sharing your experience with us. You’ll be able to control the volume of Chromecast with Google TV in different ways including, voice control via Google Assistant app in your phone or tablet or using a Google/Nest speaker. Aside from that, you can use the Voice Remote Volume button and via touchscreen control, if you have a Google Assistant smart display.
Here's how:
- At the top right of your TV screen, select your profile and then Settings .
- Select Remotes & Accessories > Set up remote buttons > Volume control > Chromecast Volume.
Chromecast Voice Remote has a microphone that you can use to talk to Google, control your TV, search and more.
Although turning on Chromecast via voice control using the voice remote isn't supported, turning off your TV with voice command works. HDMI-CEC should be enabled in the TV settings to the devices to communicate with the TV via HDMI.
If you haven't returned your Chromecast with Google TV and if you need further help, you can reach out to us here: https://support.google.com/chromecast/contactflow
Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good helpful very good deal item was extremely gine
I would recommend this to a friend