Customer Ratings & Reviews

Hey there, Wolfe40402. Thank you for sharing your concern about your Chromecast with Google TV (4K). It's important to us that we provide you with the best help possible and identify the cause of the issues you’re experiencing with your device. We suggest following the instructions on the link here that may help improve the performance of the device: https://support.google.com/googletv/answer/10070482

If the issue still persists, then we recommend reaching out to our team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi, RobertT! Thank you for sharing your feedback with us. We're sorry to hear that you're having trouble connecting your Chromecast with Google TV. We're here to help. We suggest following the steps on this help article for the complete requirements and set up process of your Chromecast device: https://support.google.com/chromecast/answer/10109990

You may also check this link if you still can't establish a Wi-Fi connection to your Chromecast: https://support.google.com/chromecast/answer/7566322

If you need assistance, feel free to contact our support team anytime and we'll be more than happy to help. Reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, Joseph. Thanks for your feedback on Chromecast with Google TV (4K). We're sorry to hear that you're experiencing connectivity issues with your device. Other factors may be preventing your Chromecast from connecting to your Wi-Fi network. We would like to know more details about your concern so we can assist you better. You may reach out to our contact support team here: https://support.google.com/chromecast/gethelp

"Hi there, OlegS. We hear your concerns on losing Wi-Fi connection with the Chromecast with Google TV (4k). There could be a few things impacting the performance — here’s some suggestions to get you up and running again:

1. Check your Chromecast Wi-Fi network. At the top right of your TV screen, select your account icon and then Settings and then Network and Internet.
2. If your router supports both 2.4 GHz and 5 GHz, make sure that your Chromecast is on the 5 GHz network.
3. Update your router's firmware, if needed. Sometimes routers have bugs, and there are firmware fixes to address them. Make sure that your router is running the most updated software.
4. Restart your Chromecast. Unplug the power cable and then wait three seconds and then plug the power cable back in.
5. Restart your modem or router. Check the manufacturer for instructions.
6. To help prevent Wi-Fi or Bluetooth interference, move your Chromecast further away from your TV. Also, don't let it touch other devices, wires or cables.
7. Use an Ethernet adaptor to connect your Chromecast to your router. This will give you a direct, hardwire connection to the Internet and alleviate your home Wi-Fi network.

For more details here’s an article: https://support.google.com/chromecast/answer/10109908

We’re just a click away if you need us: https://support.google.com/googlenest/gethelp
"

Hi John,

We appreciate your feedback. We understand that you’re having a frustrating experience with the Prime Video app on your Chromecast with Google TV and we’re here to help.

Although Prime Video is a partnered app, and is compatible with Chromecast with Google TV, it may still encounter some glitches similar to the one you're experiencing. We recommend performing a factory data reset on both Chromecast and Voice Remote to see if it may be helpful with the issue you reported. Here are the steps:

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If you continue to experience the same issue, please feel free to reach out to our technical support team so we can have a closer look at the issue and assist you better by visiting the Google Chromecast support page here: https://support.google.com/chromecast/gethelp

Hi Soundlink,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some connection issues with your Chromecast with Google TV.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi Freshreviews,

We appreciate you for sharing your feedback with us. We apologize for the connectivity issue with your Chromecast with Google TV.

Performing a factory reset on your Chromecast device may be helpful in fixing the issue. Here's a step by step guide on how you can do it:
- While the Chromecast is plugged into the TV, hold down the button on the side.
- The LED will begin blinking orange.
- When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

We also suggest making sure your Chromecast is not further away than 15-20 feet from your router, your phone and Chromecast are on the same network, and your network isn't congested since connection may drop if there is not enough bandwidth on the network.

We'd love to help, but we need to know more on what is going on with your Chromecast with Google TV. We can take a look at the issue and provide you with a resolution if you can reach out to us here: https://support.google.com/chromecast/contactflow

Hi Slicinarie,

Oops! We´re sorry to hear that your Home refuses to find Chromecast with Google TV. We understand how disappointing it can be when something doesn't work as you expect them to.

If you haven't returned your Chromecast yet, and want to troubleshoot the issue, you can try performing a power cycle on your Chromecast and Wi-Fi router to refresh the connection:
- Unplug Chromecast and router from their power source.
- Leave them unplugged for one minute before plugging them back in.

If you're still experiencing the issue after doing the steps above, perform a factory reset on your Chromecast with Google TV, then re-setup.
With the Chromecast Voice Remote:
1. In the upper right of your TV screen, select your profile and then Settings.
2. Select System and then About and then Factory Reset.
From the Chromecast device:
1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
2. When the LED light turns solid white, release the button and the Chromecast will then reset.

If the issue persists, you can always contact us for further assistance. We'd love to hear more about your experience and see how we can improve it here: https://support.google.com/chromecast/gethelp

Hi Tony, thanks for sharing your review with us. We're sorry to hear that you're experiencing a number of different issues with your Chromecast with Google TV. For video quality, we recommend checking and/or changing the video settings to HDMI 2.0. As for the audio, the Chromecast supports Dolby Digital, Dolby Digital Plus, Dolby Atmos and should be able to provide you the surround sound as long as the TV, internet speed and the content itself supports it. We advise that you contact our support specialists so we can take a better look at your other concerns with the Chromecast so we can help find a way to improve your experience moving forward. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Teresa, thanks for sharing your insights on Chromecast with Google TV (4K). We're sorry to hear that setting up the new generation of Chromecast devices seems to be less than ideal for you.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Your Chromecast with Google TV also comes with a lot more features compared to the older generation, so you may need to set up some of your preferred streaming apps. However, if you need further guidance or assistance on Chromecast with Google TV, you're more than welcome to reach out to us here: https://support.google.com/chromecast/gethelp

Hello there, ProudDad. Thanks for sharing your feedback. It’s unfortunate to hear of your issue with the Chromecast with Google TV (4K). We can imagine how hard you tried, and we’re sorry for the inconvenience this issue has caused you. We’d like to investigate whether this is caused by the device, network, or other environmental factors. Please contact us anytime and we’ll do our best to help: https://support.google.com/chromecast/gethelp