Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
can be better
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice but not easy to set up. bluetooth with the google speakers disconnected all the time . need to factore rest 3 times
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, we appreciate your feedback, and thanks for bringing this issue up to our attention. We’re sorry to learn of your difficult experience with the setup and connectivity of your Chromecast with Google TV.
While you can connect different Bluetooth devices, like headphones or game controllers, to your Chromecast with Google TV, you can only connect one audio device at a time. If your bluetooth devices won’t connect, we suggest the following steps that might help:
- Turn off the Bluetooth device and then turn it back on. After the reboot, try pairing again.
- If you have other Bluetooth devices paired with your Chromecast with Google TV, try to disconnect them.
- Try to pair another device, like a phone or tablet, to your Bluetooth device.
If unresolved, we’d like to have a closer look into this issue, and help you improve your experience by visiting us anytime here: https://support.google.com/chromecast/gethelp
Great streaming device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best streaming device in my opinion. I’m satisfied with my purchase.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, I’ll recommend friends to buy it, good.
I would recommend this to a friendLove my chrome cast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE this item! Makes everything so much easier.
I would recommend this to a friendDisappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get this working and keep it working. Very finicky about WiFi signal. Better off getting a smart tv.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mark, thanks for leaving a review to let us know of your experience with the Chromecast with Google TV. We’re sorry to learn of your difficulty in getting and keeping it to work.
The performance and connectivity of your Chromecast with Google TV can be affected by several reasons and we suggest trying the simple steps below:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.
We’d like to help you the best way we can. Please let us know if you need further assistance by visiting us anytime here: https://support.google.com/chromecast/gethelp
Remote keeps bricking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works, it works well. The remote keeps bricking itself and I will be returning this item.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Shaggy, we highly appreciate your feedback on Chromecast with Google TV, and it’s unfortunate to hear that the remote keeps bricking itself. We apologize for the inconvenience it has caused you, and we understand your decision to return it. If you'd like to consider getting in touch with us to work on improving your experience, you're always welcome to visit us here: https://support.google.com/chromecast/gethelp
Unwatchable, kicks us out of what we are watching
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We might have a defective product. But ours constantly pauses and kicks us out of what we are watching. Seems like it has serious potential, so will be exchanging in hopes that ours was faulty. Will update
No, I would not recommend this to a friendGoggle TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this product i have 2 more for my other tv's its also small and handy
I would recommend this to a friendPoor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took the product back one day after I purchased the product. The wi-fi connection to my tv and modem was inconsistent. It worked for about 10 minutes then it stopped working. I could not get live tv through mlbtv.com, and other channels, such as nba.com. I hope that they make upgrade with this product because it will be a waste for the google brand, since they are an outstanding tech company.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi lafayette7, thanks for sharing your Chromecast with Google TV experience with us and we’re sorry to hear that you have returned your Chromecast with Google TV and that it didn't meet your expectations. Your feedback matters a lot as we're always working to better understand our customers so we can improve our products to meet your expectations.
Should you decide to give Chromecast with Google TV another try in the future, we'd be more than happy to help improve your experience here: https://support.google.com/chromecast/gethelp
Chromecast with google tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much exactly what I was looking for. Often have to delete apps because internal storage is too small.
I would recommend this to a friend- Cons mentioned:Storage
Yet Another Streaming Device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 4K Chromecast for compatibility. My main TV uses the Google operating system. I recently cancelled my cable subscription and switched to full streaming via YouTube TV. I already had four Amazon Firesticks, but my wife liked the Google set up on the main TV, so I added the Chromecast to the TV in her study room. Both devices do essentially the same thing, but happy wife, happy life. Setup was as simple as following the prompts. With all these streaming devices, wait until you can catch them on sale. My wife appreciates the additional channels she gets, but you could probably get many of the same ones on the Firestick with a little setup.
I would recommend this to a friend Stopped connecting/working after 4-5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow piece of technology. Bought this in October 2020 and have had several network connection issues. Now, it has stopped connecting to all applications completely (YT TV, Hulu, Netflix, Prime Video). Now I have to contact Google directly to see if there's anything they can do. I have 2 Amazon fire tv sticks that are working just fine. May just end up buying another one of those instead.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi tsrdann,
Thanks for sharing your review. We're sorry to hear that you're having a difficult experience with connectivity. For the apps that you use with the device we recommend that you check for updates. Or if you're not sure if the apps are updated, you can uninstall them first then re-install the apps. If the issue still persists you can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Not that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky interface. The remote is really touchy. TVs with google built in are much more usher friendly
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Sbell, thanks for the feedback, and for sharing your insights about the Chromecast with Google TV. We’re sorry that you find it with a clunky interface, and that the remote is touchy. We understand that every user has different preferences and needs when it comes to streaming, and your input can help us identify areas we can improve for our users like you. If you’re willing to share more details about your feedback, we may be able to learn how we can provide a better experience for you. Please contact us anytime here: https://support.google.com/chromecast/gethelp
Not an upgrade after all.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family didn't like this Chromecast device at all and returned it. We owned two older Chromecasts and really liked them. They worked well for a long time. However, after years they seemed to not perform as well, so we decided to upgrade. Well, it didn't feel like an upgrade. Sure the UI looked impressive at first glance, but the experience was poor. We went with Roku instead and have no regrets.
No, I would not recommend this to a friendCannot Use Viki!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App cannot load Viki and mentions incompstibility issues. Cannot stream Viki shows. So annoying. The buttons for nav are so flimsy you'll end up lost in the GUI. So disappointed. Google appears to fumble in their OS dev and does not appear to focus on TP apps that customers use. What is the point of this unusable device?
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Oahu, we appreciate you for sharing your review. We're sorry to learn that you're unable to load the Viki app on your Chromecast with Google TV. We would like to know more details so we can help troubleshoot the issue for you. We appreciate your feedback with the buttons of your remote and rest assured that we'll relay this to the right team for future improvements. We recommend that you reach out to our support specialists so we can assist you in improving your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not even close GOOGLE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge google fan but this device is terrible. I hooked it up to an LG OLED and the quality was horrible. The remote had a lag and performance was slow. It could not control the audio from my Sonos sound system. Could only be set to 4k 30hz but was defaulted at 1080p. I was so excited to use this cause of the remote but it was horrible. Also, the picture quality was dull and pixelated. Just not worth the money.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AlexS,
We appreciate your feedback. We're sorry to hear of the difficulty you have with the Voice Remote and resolution using your Chromecast with Google TV.
If you have other Bluetooth devices connected to your Chromecast, then we recommend removing them to see if you still experience a lag using the Voice Remote. You may also need to manually model your Sonos sound system with the Chromecast device to have it working with the Voice Remote.
Chromecast with Google TV supports resolutions of up to 4K videos at 60FPS (Frames Per Second). It's most likely the limited resolution may be caused by your Internet bandwidth which may either be congested or not enough. We recommend a high-speed internet connection (at least 20 Mbps) to get the best experience watching your favorite shows on 4K resolution. To learn more about your Chromecast with Google TV, check out this support article: https://support.google.com/chromecast/answer/7022492?hl=en
We're always working to give you a better experience. If you still encounter the same issues, you can always rely on us to help by reaching out to us here: https://support.google.com/chromecast/gethelp
The Remote Wins
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent new edition, huge leap forward from previous Chromecast models.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get it for my new house. It makes my tv smart. Easy to get connected
I would recommend this to a friendLove it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement over CCU, especially now that it has Stadia
I would recommend this to a friendConstantly freezes up
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV user interface is nice however it keeps freezing up. Not cool. Hopefully an update can fix this issue.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Royal1262, thanks for your feedback. We're glad to hear you liked the interface for Chromecast with Google TV. However, we´re sorry to hear it keeps freezing.
We recommend checking to see if the issue may be related to a bandwidth congestion on your network. Simultaneous use of most of your connected devices can usually force your network to divide your current bandwidth and slow down both your upload and download speeds. Chromecast typically requires a high speed broadband Internet connection of at least 20 Mbps for the best experience. Contacting your Internet service provider will be the best course of action since you may need to upgrade your connection.
Freezing issues may also be related to software bug issues, and performing a factory data reset on Chromecast may be helpful. If you´re willing to try, you may reset Chromecast and Voice Remote by following the steps here: https://support.google.com/chromecast/answer/6254654
If you still experience the same issue even after performing the steps we recommended, we may need to take a deeper look at the issue and see what´s causing it. You can expect us to do our best to improve your experience, if you can reach out to our support team here: https://support.google.com/chromecast/gethelp