Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Internet issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works its good but it constantly drops the internet vs the devices beside it that have a strong connection.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi cmj05,
We appreciate you for sharing your feedback with us. We understand that your Chromecast with Google TV is experiencing frequent internet connection drops and we’re here to help.
Performing a factory reset on your Chromecast device may be helpful in fixing the issue. Here's a step by step guide on how you can do it:
- While the Chromecast is plugged into the TV, hold down the button on the side.
- The LED will begin blinking orange.
- When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.
We also suggest making sure your Chromecast is not further away than 15-20 feet from your router, your phone and Chromecast are on the same network, and your network isn't congested since connection may drop if there is not enough bandwidth on the network.
We'd love to help, but we need to know more on what is going on with your Chromecast with Google TV. We can take a look at the issue and do our best to help if you can reach out to us here: https://support.google.com/chromecast/contactflow
Need a better upgrade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with 8k. It locks or or cuts out if using for casting(screen mirror).
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Shawn, thanks for letting us know about the limitation you encountered on Chromecast with Google TV. Unfortunately, Chromecast with Google TV can only support a resolution of up to 4K Ultra HD and high dynamic range (HDR). However, we'll make sure to pass along your feedback to our product team and go back to the drawing board as we're always searching for ways to keep improving our products and services. For any other support needs you may have on Chromecast with Google TV, you're more than welcome to contact us here: https://support.google.com/chromecast/gethelp
Not user friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend. It is not very user friendly, and is not worth the headache of using.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Bellsismyall, thanks for sharing your feedback with us about the Chromecast with Google TV. It’s unfortunate that you find it not user friendly, and we’re sorry for the inconvenience it has caused. We’re always here to help, and we’d like to know more about your challenges with using the Chromecast with Google TV. Please visit us anytime and we’ll figure out a way to provide a better experience for you, here: https://support.google.com/chromecast/gethelp
only for heavy duty geeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ROKU had crapped out and there was SO much hype about this chromecast that I'd get one. It proved VERY difficult to set up, not like the old fashioned chromecast (with out remote) and imposables to load with my favorite stations. One is stuck with the streaming channels they want you to subscribe to. I sent it back for a refund and replaced my comfy ROKU , much easier to operate.
No, I would not recommend this to a friendExpected much better from Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is cumbersome to use. Surprised it does not give option for wireless RCA headphone. Needed to purchase a BT headphone and every time you want to switch from wireless to TV speakers, you need to go through the setting. Also, when watching streaming services (i.e. Hulu etc), voice and video often are out of synch and many times image freezes (no, it's not my wi-fi).
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi FPira,
Thank you for sharing your review of the Chromecast with Google TV. We understand that you’re having audio sync and performance issues with your Chromecast with Google TV and we’d like to help you right away!
We'd like to learn more about your experience with your device to figure out what may be causing the issue and provide your support needs. Please reach out to us and we´ll do our best to improve your experience here: https://support.google.com/chromecast/gethelp
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work very well No more cable TV Nice to have voice comand
I would recommend this to a friendBrand response from Google Team
Posted .Hi TomK, we´re glad you liked Chromecast with Google TV. We'd love to see you enjoy it to the fullest. If you need some assistance with the features for your Chromecast, our support team would be happy to assist, if you can reach out to us here: https://support.google.com/chromecast/gethelp
Best Chromecast ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Chromecast ever! Best Chromecast ever! Best Chromecast ever!
I would recommend this to a friendBest Chromecast ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Chromecast ever! Best Chromecast ever! Best Chromecast ever!
I would recommend this to a friendLags
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this because my new Chromebook doesn't have an HDMI slot. Lags
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Lags, we appreciate you sending in your feedback on your Chromecast with Google TV. We're sorry to hear that it lags when you use it. This is not the ideal experience we want you to have when streaming your favorite shows. We'd recommend that you reach out to our support team so we can identify the cause of the issue and provide you with some troubleshooting steps that may improve the connectivity of your Chromecast to your Wi-Fi. You can contact us anytime by visiting our Google Help site here: https://support.google.com/chromecast/gethelp
Constantly doesnt connect and auto disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt connect half the time, just stays on the home page. Then when it does connect from my phone, it just shuts off and goes to the home page after like 20 mins or so. So disappointed having had their old chromecast. Bought new 4k tvs and their older model is great, so i thought this would be just as good or better. Its not.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi DShaf131, we value your feedback on Chromecast with Google TV, and we’re sorry to learn it’s a disappointing experience for you. We’d like an opportunity to investigate why your Chromecast is behaving differently so we can work on improving your experience. If you haven’t yet, please consider visiting us anytime through our available support channels using this link: https://support.google.com/chromecast/gethelp
Not ATT TV app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't play ATT TV app tried side loading it but still wasn't worth it Ended up Returning it
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Gallon2002, thanks for sharing your experience with your Chromecast with Google TV. We're sorry to hear that you had to return it.
If you decide to give Chromecast with Google TV another try in the future, we'd be be more than happy to assist you and improve your experience here: https://support.google.com/chromecast/gethelp
Works great -- when it's not hard failing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works it's great -- I have 5 of them now. One of them had to be factory reset 5 times to get it to setup -- very frustrating. Another the remote toggle just stopped working after about 10 days of use. More resets, hard resets, etc, google tech chats -- waste of time. Waiting on a replacement from google for it. Quality is definitely lacking.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi guynfl, thanks for taking the time to share your feedback. We're sorry that you came across these issues. Before setting up your Chromecast with Google TV, make sure to perform this checks to further improve your experience:
- Weak or congested networks. Removing some of your connected devices may help relieve congestion.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Make sure that your Chromecast is receiving power directly from your wall outlet and not the USB port from your TV.
- If you have a dual band router, try setting up Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.
If the issue happens again, we'd like to take a closer look at it and see how we can improve your experience. Feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp
Chromecast with Google TV Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device appears to have trouble streaming live NBA basketball games through the NBA App. I'll often have my computer further away from the internet modem than the Chromecast, and my computer will stream fine, but the Chromecast struggles to stream too often.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello MrVitamin, thanks for giving us feedback about the Chromecast with Google TV (4K). We’re sorry to hear of your poor experience with streaming live NBA games through the app. We’d like to find out whether this issue is caused by the app, network, or other environmental factors. Please get in touch with us anytime for troubleshooting guidance and assistance here: https://support.g,oogle.com/chromecast/gethelp
This is not for current users
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not useful for the current users and only tne new users can avail this offer. Hope they will change the policy. Also the subscription is way too expensive for the content
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Chakri. We're sorry to learn that your experience with your Chromecast with Google TV (4K) has been disappointing. The device doesn't need a subscription for it to work. However, there are video streaming apps that may require a subscription to use their services. We'd like to help you explore what else the Chromecast with Google TV (4K) can do for you and improve on your overall experience. Please reach out to our team of specialists by visiting our Google Nest Help page here: https://support.google.com/googlenest/gethelp
chromecast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good except the picture is not good on espn +
I would recommend this to a friendBrand response from Google Team
Posted .Hi rww1957, thanks for sharing your review. We can see that you're experiencing some difficulties with your Chromecast with Google TV (4K) when playing or watching on ESPN +. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Limited FPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 30fps and you will not see true 4K quality. Disappointed with video quality on big screen
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Nisar, thanks for your feedback. We're sorry that your Chromecast with Google TV didn't meet your expectations. You can adjust your video quality experience on your Chromecast with Google TV by adjusting your display settings.
Here's how:
- Turn on your Chromecast and then at the top right of your TV screen, select your profile and then Settings .
- Select Display and Sound.
You’ll also have the option to adjust the following display settings, depending on the features available on your TV:
- Match content: Use this setting to allow your Chromecast to match the dynamic range to the source content that you’re viewing.
- Allow game mode: Game mode reduces latency and allows a faster game response time. To adjust game mode, select Advanced display settings.
- Resolution and frame rate: Use this setting to adjust the screen resolution and frame rate. To adjust resolution, select Advanced display settings.
If the issue remains, we'd like to take a closer look at it and see how we can improve your experience. Feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp
Shipment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your shipment was too slow because it was supposedly for the next day and it took me up to 6 days
I would recommend this to a friendBrand response from Google Team
Posted .Hi Cenka,
Thanks for letting us know about your experience. We’re sorry to hear of the delayed shipment of your Chromecast with Google TV and we understand how frustrating that can be. Rest assured, we’re always here to help.
In case you have any questions or concerns with your Chromecast with Google TV, please consider reaching out to us and we’ll do our best to help: https://support.google.com/chromecast/gethelp
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase would recommend to others looking
I would recommend this to a friendDid not like this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the interface. It was hard to set up and hard to navigate. The remote is not easy to use either because it only has a limited number of buttons. I would rather use the apps that are already preinstalled on my TV than use the Chromecast.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello gramps, thank you for sharing your review here. We're sorry to learn that your experience with your Chromecast with Google TV (4K) has been less than ideal when it comes to the interface and the remote. Please know that your feedback here will be relayed to the right team for potential improvements we may provide in the future. If you're willing to give it another go, We'd like to assist you in finding ways to improve the performance of your Chromecast and enhance your overall experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
I can return it to the 22nd of this month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said I had to the 22nd of this month to return it.????????????
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for taking the time to share your feedback. We’re sorry to hear your concerns about your Chromecast with Google TV. We recommend contacting BestBuy for your options, and know about their return/exchange policy.
If you need assistance with the product, you can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp