Customer Ratings & Reviews

Hi JCNorton,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some connection issues with your Chromecast with Google TV.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi Streamer,

Thanks for your feedback. Chromecast with Google TV supports features from previous Chromecast models with the added features of Google TV. Previous features that include casting within supported apps and mirroring are still available with the new Chromecast.

If you'd like us to have a look at the issue, you're more than welcome to contact us. Our support team would be happy to answer any support questions you may have if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi 0pyaM,

We appreciate your feedback. We apologize for the poor experience with the surround sound for your Chromecast with Google TV.

We recommend checking if your set up for Chromecast with Google TV has the following items to get the best video and audio experience:
- Ensure that your display or TV monitor has an HDMI port that supports both HDCP 2.2 and 60 frames per second (60 FPS). If you're using an AVR or soundbar, those will also need to support HDCP 2.2.
- A high-speed internet connection of at least 20 Mbps.
- A high speed HDMI cable. Recommended length: Less than 6 ft. (1.8m).
- Use only the power supply that was provided with your Chromecast with Google TV.
- If the issue persists, we recommend performing a factory data reset on Chromecast. Check out this help article on how to reset your Chromecast and Voice Remote: https://support.google.com/chromecast/answer/6254654

If you need further assistance, our support team would be more than happy to assist you. We'd love to learn more about your experience. Please reach out to us via Google Chromecast help page here: https://support.google.com/chromecast/gethelp

Hi Sspp, thanks for your feedback. We're sorry to hear of the issues you're experiencing with Chromecast with Google TV. This is not the user experience we want you to have and we're here to help. We recommend some steps that might help improve the screen discoloration and casting issue that you have:

- Try unplugging, then re-plugging the Chromecast into the HDMI port, making sure the connector is plugged all the way in.
- Try plugging the Chromecast into other HDMI ports on your TV.
- If you have a dual band router, try setting up your Chromecast with Google TV. on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network.

If these steps did not help improve the experience, please reach out to our support team so that we can take a look at your Chromecast and see what's causing these issues. Here's the link: https://support.google.com/chromecast/gethelp

Hi JDb4,

Thanks for your feedback. We're sorry to hear that your Chromecast with Google TV stopped working and we’d love to help you right away.

Your Chromecast with Google TV comes with a limited 1 year warranty.
If you haven't contacted our support team, we recommend reaching out to so that we can assist you further. We're hoping you will give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp

Hello there, AtulK. We're sorry to hear that your experience with the voice remote of your Chromecast with Google TV (4K) has been disappointing. We'd like to know more details about what happened with the remote so we can help identify the cause and provide you with steps that may help improve your overall experience. Please reach out to our team of specialists by visiting our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi GlennCoCo,

We're always appreciative of the feedback you provide us. We're sorry to hear that your Voice Remote stopped working after less than a month of using your Chromecast with Google TV.

We recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.

With the Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. Should you need further assistance, we'd be more than happy to improve your experience if you can contact us here: https://support.google.com/chromecast/gethelp

Hi Mizlovey, thanks for sharing your feedback here, and we’re sorry to learn that your Chromecast with Google TV keeps on disconnecting

We suggest the following steps that might improve the connectivity of your Chromecast with Google TV:
- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception from your router.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.

We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654

If further assistance is still required after trying the steps above, we encourage you to get in touch with our support team here: https://support.google.com/chromecast/gethelp

Hi MacdaddyT5, thanks for sharing your feedback. We regret to hear your disappointment with Chromecast with Google TV.

If you haven’t yet, we recommend doing the following:
Reboot the Chromecast device:
- Unplug the Chromecast device from the power source.
- Leave it unplugged for one minute and then plug it back in.

Reboot the router:
- Unplug the router from the power outlet and leave it for at least 2 minutes.
- If there is a battery pack, remove that as well and make sure no light is turned on.
- After 2 minutes, plug it back in and wait for it to completely reboot.

This behavior is common for network congestion issues (router) and sometimes a device glitch (Chromecast) which normally occurs for most electronic devices.

If the issue persists, you can get real time assistance from our support team. We’d be more than happy to help here: https://support.google.com/chromecast/gethelp

Hey floodvictim! Thanks for letting us know about your experience. We assure you our goal is to provide a user-friendly experience, and your feedback helps us improve. Here's a link with troubleshooting steps that might help: https://support.google.com/googletv/answer/13392198?hl=en&sjid=2352205094031584963-NA

Hi Fredeee, we appreciate your feedback about your experience with using the Chromecast with Google TV, and it’s unfortunate to hear that the remote died after 2 months. We can see how much time and effort you’ve spent on this, and we’re sorry for the inconvenience it has caused you. If you still need assistance, or have any concerns about the features and performance of your Chromecast with Google TV, simply let us know here and we’d be more than happy to help you: https://support.google.com/chromecast/gethelp

Hi Na785,

Thanks for sharing your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.

We'd love to learn more about your experience as we may need to have a deeper look at what may be causing the issues you are having. We'll do our best to improve your experience if you can reach out to us here: https://support.google.com/chromecast/gethelp

Hi pwalker80,

We appreciate your feedback. We understand that you’re having connectivity issues with your Chromecast with Google TV and we’d love to help you right away.

Here are some things to consider when connecting your Chromecast with Google TV to the Wi-Fi:

- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

We’re here to help, and we may need to have a look at the issue you have in order for us to help you in the best way possible. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hello Esremba! We appreciate your review about your Chromecast with Google TV (4K). We're sorry to learn that your device suddenly stopped working. It's important to us that we provide you with the best help possible and identify the cause of the issue. We recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Sheri,

Thanks for letting us know of the issue with your Chromecast with Google TV. We're sorry to hear your Voice Remote stopped working.

We recommend performing a factory reset on your Voice Remote to try and fix the issue:
- Remove the batteries from the Voice Remote.
- Press and hold the Home button.
- While holding the Home button, reinsert the batteries.
- Hold the button while the LED light is solid.
- When the light starts pulsing, release the button.

If you still encounter some issue, then you may also perform a factory data reset on your Chromecast with Google TV with your Voice Remote or on the Chromecast device:

With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.

From the Chromecast device.
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

Your Chromecast comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you continue to face the same issue with your Voice Remote, we'll do our best to improve your experience if you can reach out to our support team here: https://support.google.com/chromecast/gethelp

Hello LeoC, we appreciate you for sharing your review here. We're sorry to hear that your initial experience with Chromecast with Google TV was less than ideal. We suggest reaching out to BestBuy so they can address this concern for you. If you need any technical assistance or have additional questions with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Txblknite, thanks for sharing your Chromecast with Google TV review with us. We're sorry to hear that your Chromecast with Google TV experience didn't meet your expectations. We always aim for a better experience for all of our users and your feedback matters a lot to us. We designed Chromecast to be used with ease. You can check these help articles on how to set up and explore the full features of your Chromecast with Google TV.

- Cast video from Chromecast-enabled apps to your TV: https://support.google.com/chromecast/answer/3006709
- Cast from Chrome to your TV: https://support.google.com/chromecast/topic/4602553

For any further questions and if you need further assistance,you can reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Sbomb, we appreciate you for sharing some details of your feedback on Chromecast with Google TV, and we’re sorry to hear that your remote stopped working after a year only.

If you haven’t yet, we suggest trying the simple steps below that might help:
- Remove and reinsert the batteries, then test the remote.
- If the issue remains, perform a reset following the steps here: https://support.google.com/chromecast/answer/10070837
- If the issue persists after a factory reset, replace all batteries at the same time. Do not mix old and new batteries, and do not use lithium ion or any other batteries with rated voltage above 1.5 V. Then, set up your Chromecast with Google TV and Voice Remote using this guide: https://support.google.com/chromecast/answer/10109990

If further assistance is still required after trying the simple steps above, please contact us anytime and we’ll figure out a way to help you best here: https://support.google.com/chromecast/gethelp