Customer Ratings & Reviews

Hello there, Rogerthat. We appreciate you for sharing your review. We're sorry to hear that you're having some difficulties with your Chromecast with Google TV. We recommend checking for device and app updates.You can follow the steps:

1. From the Google TV home screen, go to the profile picture and then select 'Settings'.
2. Select 'System' and then 'About' and then 'System update'.
3. If a system update is available, install it.

If you've done the steps here before, then we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Tony, thanks for reaching out to our support team. We're sorry you encountered this issue on Chromecast with Google TV.

Our support team would be happy to assist you in setting up Chromecast with Google TV and explain the features available. Please consider contacting us using this link:https://support.google.com/chromecast/gethelp

Hi JoeWillis, thanks for your feedback. We're sorry that your Chromecast with Google TV experience didn't match your expectations. We recommend checking your network set up and clearing the app cache as these might help you out.

- We recommend that your Chromecast with Google TV, wireless router, and device used to cast are all located in close proximity to one another. This will create the best possible casting experience.
- Check if your Chromecast with Google TV and their phone or tablet is connected to the same network.
- Try to use a different device (phone or tablet) to cast to check if the same issue occurs.
- Perform a factory data reset using this help article: https://support.google.com/chromecast/answer/6254654

Clear app cache

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then OK.

If the issue still persists after all the steps above, please reach out to our support team so we can assist you and take a closer look at your Chromecast with Google TV. Here's the link: https://support.google.com/chromecast/gethelp

Hi Johnnybizzle, thanks for giving us your feedback about the Chromecast with Google TV, and it’s unfortunate to learn that it’s a bit slow when casting from your computer

We suggest trying these steps that might improve the connection and performance of your Chromecast:

- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.
- If unresolved, reset your Chromecast following the steps here: https://support.google.com/chromecast/answer/6254654

If the issue persists, reach out to our specialists and we’ll guide you with further troubleshooting and investigation, here: https://support.google.com/chromecast/gethelp

Hi DSstl,

Thanks for sharing your feedback with us. We're sorry to hear that the experience you have with the audio settings have been less than ideal. For you to enjoy true Dolby Atmos surround, you would need to ensure that the TV, audio receiver and the actual content are capable of Dolby Atmos surround. We advise to check the format of the video content you are attempting to watch. There are some 4K video contents that use 5.1 surround sound. And there are also videos that are true Dolby Atmos surround. The Chromecast with Google TV is capable of handling Dolby Atmos surround sound but it will adapt to whatever audio format the content has.

If you need help with your Chromecast with Google TV, please feel free to contact us here:  https://support.google.com/chromecast/contactflow

Hi there CESAR, we appreciate your feedback and we hope you enjoy using your Chromecast with Google TV. If you have any questions or concerns, please let us know and we’d be happy to help. You’ll find us always ready for your support needs here: https://support.google.com/googlenest/gethelp

Hey there! We're sorry to hear about your experience about connectivity trouble on your Chromecast with Google TV (4K) — We suggest reaching out if you still need assistance, we're glad to help: https://support.google.com/chromecast/contact/cc_social_support_inquiry?sjid=9507861271178653550-NA

Hi junk,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some challenges with your Chromecast with Google TV, and we’re here to help.

We'd like to know more about your concern, so that we can work to isolate the issue and help you in the best way possible. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hi Denny,

We appreciate your feedback. We’re sorry to hear of the connectivity issue with your Chromecast with Google TV.

Here are some things to consider when connecting your Chromecast with Google TV to the Wi-Fi:

- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

We’re here to help, and we may need to have a look at the issue you have in order for us to help you in the best way possible. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hey there, Riftreaper! Thanks for taking the time to share your feedback about your Chromecast with Google TV (4K). It’s unfortunate to hear that your device is not working anymore. This is not the experience we want you to have. We'd like to know more about your concern to provide you the best help possible. We recommend reaching out to our dedicated team of specialists for immediate assistance here: https://support.google.com/googlenest/gethelp

Hi Hou2018,

We appreciate your feedback. We apologize for the difficulty in setting up the language with your Chromecast with Google TV.

If you're willing, you may perform a factory data reset on your Chromecast to fix the issue by following the steps below:
- Go to Settings.
- Select System.
- Select About.
- Select Factory reset (this is the third option on the About screen).
- Select Factory reset again, then Erase everything to confirm.
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.

We're hoping you will give our products another chance as we'd love to keep having you as a valued customer. Please feel free to reach out to us as we'd love to improve your experience here:
 https://support.google.com/chromecast/gethelp

Hi Luis,

Thanks for letting us know of the issue with Chromecast with Google TV. We're really sorry to hear it stopped working.

As a quick fix, you may try resetting both Chromecast and Voice Remote. Here's how:
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.

We'd love to learn more about your experience with Chromecast with Google TV. If resetting it doesn't fix the issue, you can always reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi MAL58, thanks for your feedback. We know how frustrating it can be, when your Chromecast with Google TV is not working properly. If you decide to give Chromecast with Google TV another try, please feel free to contact us by visiting this page: https://support.google.com/chromecast/gethelp

Hi there, Merina. Thanks for the feedback, and we’re sorry to hear about your experience with the Chromecast with Google TV (4K). We’d like to investigate your concern so we can look for the best option to help you. Please contact us anytime for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp

Hi BikromB, thanks for posting your feedback. We’re sorry to learn that your experience with Chromecast with Google TV is less than ideal, and you had to return the device.

Your feedback is important to us, and we’re hoping that you’ll give us another chance to improve your experience in the future. You can reach out to us anytime using this link: https://support.google.com/chromecast/gethelp

Hi R360120,

Thanks for your feedback. We´re sorry to hear of the connectivity issue you have with your Chromecast with Google TV.

Here are some troubleshooting steps you can follow that might be helpful in resolving the issue:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure you have enough bandwidth and get a smooth viewing experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.

If the steps provided do not resolve the issue, you may reach out to our support team so we can figure out a solution and improve your experience here:
https://support.google.com/chromecast/gethelp