Customer Ratings & Reviews

Hello Johnnythegreat, thanks for sending in your review on Chromecast with Google TV. We're sorry to hear that your experience with the remote didn't meet your expectations when it comes to the design and size. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements. If you're willing to give it another go and need further assistance with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Furbox, thanks for sharing your experience. We do apologize for the buffering issue you are encountering on your Chromecast with Google TV.

The issue may be related to both the limited bandwidth caused by a congestion of your network or a possible interference. We recommend trying out the following:
- Remove some of your connected devices to free up some bandwidth space and test if you will experience the same issue. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. If you verify congestion, we suggest contacting your Internet service provider for resolution.
- Check for possible signal interference. Placing Chomecast with Google TV in a direct line of sight to your router and away from other possible sources of interference like a refrigerator, microwave oven, etc. might improve signal reception.

If unresolved, we may need to take a closer look to isolate what’s causing the issue. Feel free to reach out to our Google Chromecast support team. We’d be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi mmsumulong,

Thanks for your feedback. We’re sorry to hear that Chromecast with Google TV didn't meet your expectations.

We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi there, TylerW. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance has been less than ideal. We understand you have returned it already, but if you have questions or concerns, should you want to try the device again in the future, or any Google Nest products, please let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, mdubshill28. Thanks for bringing this issue to our attention. We're sorry to hear that you're having some difficulty setting up your Oculus device on Chromecast with Google TV (4K).

Oculus is not officially compatible with Chromecast devices. It may or may not work. However, while using an Oculus device on a compatible Android phone, you may be able to mirror the phone's display to show at the same time on your Chromecast. To learn more, check out this help article: https://support.google.com/chromecast/answer/6059461

You may also contact our support team for any other questions and concerns on Chromecast with Google TV (4K) here: https://support.google.com/chromecast/gethelp

Hi RVSM, thanks for sharing your feedback about your experience with using the Chromecast with Google TV, and it’s unfortunate to hear it was a disappointment for you. We can imagine how difficult it can be, and we understand you have returned it for a different streaming device. If you’re willing to try the Chromecast with Google TV again in the future, visit us at the following link and we’d be happy to help improve your experience: https://support.google.com/chromecast/gethelp

Hi kinjaboulla, thanks for sharing your experience with us. We're sorry for any frustration this issue has caused you. Most of the time when an app just keeps on loading, buffering, or laggy in transition, clearing the app cache can help. See the step by step guide below:

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.

If you still experience the same issue after clearing the app cache, we'd like to take a look at your and help you improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Magic, thanks for taking the time to give us your feedback about the Chromecast with Google TV, and we’re sorry to hear of the issues you had. We understand the importance of having the latest software for the best viewing experience. To check if the Chromecast software is up-to-date, look up the Chromecast build number under “Device settings” in the Home app. If it's not up-to-date, you have to reboot your Chromecast device (unplug it from its power source, wait one to 2 minutes, then plug it back in) to attempt to receive the update, which can help in some situations. Make sure your Chromecast device is plugged into the power outlet (and not via a USB powered connection), then wait at least 24 hours before checking the firmware version again.

If the issue persists after trying the simple steps above, we suggest reaching out to our specialists for further investigation. We have help always available for your support needs here: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing your feedback and we're sorry to hear that you are experiencing some difficulties with your Chromecast with Google TV. We would always recommend that you use the power adapter of the device so that it gets the power it needs to work as intended. Using the USB port of your TV may or may not work depending on the power it gets from it.

If you need further assistance with your Chromecast with Google TV or if you have additional inquiries, feel free to contact us on our support page here: https://support.google.com/chromecast/gethelp

Hi there SSandS, thanks for your feedback. We're sorry to hear about the poor performance you are experiencing on Chromecast with Google TV.

Chromecast devices typically require a high speed Internet connection of at least 20 Mbps and a reliable Wi-Fi network to work optimally. We recommend checking if your current Internet bandwidth is possibly congested, or that it may not have enough bandwidth to enable the best viewing experience with your Chromecast. Removing some of your connected devices to free up some bandwidth space, and trying out Chromecast will help verify the issue. If you verify congestion, we suggest contacting your Internet service provider to check your connection and upgrade it if needed.

If the issue persists even after upgrading your connection, please consider contacting our support team for further help here: https://support.google.com/chromecast/gethelp

Hi there 10042021, thanks for sharing the details of your experience with the Chromecast with Google TV. We can see how much time and effort you’ve put into this, and we’re sorry for the inconvenience this has caused you.

To fix your connectivity issue, we recommend trying out the steps below:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.
- Lastly, if the issue persists, performing a factory data reset work with the issue. You can check this article for more information on how to reset Chromecast: https://support.google.com/chromecast/answer/6254654

We'd love to help you further if you can contact us at your most convenient time here: https://support.google.com/chromecast/gethelp

Hi Dave, we’re thankful for your feedback on Chromecast with Google TV (4K), and we’re sorry to hear it didn’t work as well as you expected. We understand that you returned it for a different Chromecast, and we hope you’re making the most out of its features. If you run into any concerns about the performance and functionality of your Chromecast, please know that our dedicated team is always here to help: https://support.google.com/chromecast/gethelp

Hi Nonreturnable,

Oh no! We´re truly sorry to hear that your Chromecast with Google TV stopped working after only 2 months. To help isolate and check if the issue may be software or app related, you may perform a factory data reset on your Chromecast.
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.
7. You can go through the regular setup process after it finishes the reset.

Your Chromecast with Google TV comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you need additional help with the issue, our support team would be glad to assist you if you can get a hold of us here:
https://support.google.com/chromecast/gethelp

Hi BenJ, thank you for posting your review on Chromecast with Google TV (4K). We appreciate you for doing some research on your end about the device and we're sorry to hear that your impression of the support we provide for the Chromecast has been less than ideal. We'd like to know more details so we can help identify the cause and provide you with troubleshooting steps that may improve your overall experience with the Chromecast. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there, DavidA. Thanks for leaving feedback about the Chromecast with Google TV (4K). This device is our next generation of Chromecast, and has your favorite Chromecast features, plus the Google TV entertainment experience. It’s our first streaming device that comes with a Google Assistant-enabled voice remote.

You’re always welcome to visit the Google Chromecast Help Center, or contact us at the following link for inquiries: https://support.google.com/chromecast/gethelp

Hi JustJJ, thanks for posting a review about the Chromecast with Google TV, and it’s unfortunate to hear you had a difficult experience with downloading DIRECTV Stream app. We can imagine how hard you tried, and we apologize for the inconvenience it had caused you. If you’d like to try the Chromecast with Google TV again in the future, you can visit tv.google to view which apps are available and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

You can also contact us anytime for any questions about the Chromecast with Google TV through this link: https://support.google.com/chromecast/gethelp

Hi Junglist724,

Thanks for your feedback. Chromecast with Google TV was designed to provide you with the best viewing experience by playing your favorite videos in 4K or Ultra High-definition (UHD). However, this would typically require at least a 20 Mbps broadband connection and the video stuttering issues could be related to a congestion in your Wi-Fi network. To check if your bandwidth is enough, try removing some of your connected devices and check if you can watch videos without experiencing the stuttering issues you reported to us. If the stuttering stops, then you may need to contact your Internet service provider for resolution.

If you continue to encounter the same issue, you can always reach out to us for further questions and assistance via Google Chromecast support page here: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing the details of your experience with our support team. We apologize for any disappointment you may be experiencing on Chromecast with Google TV.

Resetting Chromecast may be helpful with the issue. Keep in mind that this process will erase all data and you may need to set it up again. To reset, simply follow these steps:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If resetting doesn't fix the issue, we recommend trying out other Bluetooth devices. And if the issue is still persistent, you may speak to any of our support team for further troubleshooting and isolation here: https://support.google.com/chromecast/gethelp