Customer Ratings & Reviews

Hi TG19, thanks for sharing your feedback. We’re sorry to hear that Chromecast with Google TV didn’t meet your expectations.

Closed Caption settings on Chromecast with Google TV are off times are dependent on the casting app itself. ON your Amazon Prime Video app, after playback has started, try to tap the Menu > Subtitles > On. In the subtitles menu, you can also customize the font size and color scheme for the subtitle text and see if this will improve the experience.

We're always on the lookout for opportunities that will help us improve our products and services. We have taken a note of your feedback and we'll make sure to pass this on to the right team. However, we'd like to learn more about the details of your experience and see how we can improve it. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp

Hi MikeJ,

Thanks for letting us know of the issue with your Chromecast with Google TV. We're sorry to hear that it's freezing and won't recognize your sound bar.

We recommend performing a factory data reset on your Chromecast by following the steps below:
- Go to Settings.
- Select System.
- Select About.
- Select Factory reset (this is the third option on the About screen).
- Select Factory reset again, then Erase everything to confirm.

You may need to set up your Chromecast after resetting it, and if you still face the same issue, then we may need to have a look at what may be causing it. We'd love to improve your experience if you can reach out to us here:  https://support.google.com/chromecast/gethelp

Hi there girleegirl, thanks for sharing your insights. We´re sorry to hear about your views on Chromecast with Google TV´s Wi-Fi reliability.

Wi-Fi connectivity issues with Chromecast may be affected by different factors. We recommend checking the steps below to isolate the issue:
- Possible congestion in your network. Chromecast requires a high speed Internet connection of at least 20 Mbps. Low bandwidth availability may limit or prevent your Chromecast from streaming. Removing some of your connected devices may help free up some bandwidth space.
- Signal interference caused by the thick walls of your home, electrical appliances, or opposing Wi-Fi signal from your neighbors network. Placing your Chromecast with Google TV in a straight line of sight with your router may improve connectivity.

You may also want to consider performing a factory data reset on Chromecast. This process will erase all data and that you may need to set it up again. To reset Chromecast with Google TV, follow the steps below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System > and then About > and then Factory Reset.

From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If the issue remains, you may want to consider contacting our support team for further assistance. We'd be happy to work with you and improve your experience here: https://support.google.com/chromecast/gethelp

Hi Riobravo73, thanks for your feedback. We're sorry to hear of the poor experience with the limited range and low resolution on Chromecast with Google TV.

To get better Wi-Fi range and higher resolution on your Chromecast with Google TV, we recommend on going through each of the troubleshooting steps below:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Chromecast and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Chromecast and router to refresh the connection.
- Reset Chromecast with Google TV. Performing a factory data reset on Chromecast with Google TV may also be helpful with the issue. To reset both your Chromecast and Voice Remote, here's how:
With the Chromecast Voice Remote:
a. In the upper right of your TV screen, select your profile and then Settings .
b. Select System and then About and then Factory Reset.
From the Chromecast device:
a. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
b. When the LED light turns solid white, release the button and the Chromecast will then reset.

If you're still facing the same issue, we may need to check it further and see how we can better help you. You're always welcome to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi there, Test. Thanks for sharing your feedback about the Chromecast with Google TV (4K), and it’s unfortunate to hear about your experience finding your favorite channels. We designed the Chromecast with Google TV (4K) with ease of use, and this is not the kind of experience we intended to share with you.

There are more than 10,000 partner apps that you can use on Google TV. You can visit tv.google to view which apps are available, and learn how to install the apps here: https://support.google.com/googletv/answer/10050570

Besides using the directional pad to search, the Voice Remote has built-in Google Assistant, so you can ask questions, look for music, shows, movies, and apps, and even control other smart devices with a quick voice command. Learn more on how to use the Google Assistant on the Chromecast Voice Remote here: https://support.google.com/chromecast/answer/10115165

For additional support, visit us at the following link and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hi Actualc4, thanks for bringing this issue to our attention. We´re sorry to hear you are experiencing connectivity issues.

Here are some recommended steps to help you with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/chromecast/gethelp

Hi TrustMe, thanks for sharing your experience with us. We're sorry for any frustration this issue has caused you. This can be caused by several factors and most of the time related to some settings on your Wi-Fi network. We recommend these troubleshooting steps and see if these will help you out:

- Check if your network is congested. You can remove some of your connected devices so that it can free up some bandwidth.
- If you have a dual band router, try setting up your Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable. Make sure that the set up device is on the same network as the Chromecast.
- Check your network type. You might be connected to a Wi-Fi network that is shared or has special access restrictions like Captive Portals that require visiting a landing page to use the internet.
- Check your router settings. Settings like AP isolation must be turned off for your Chromecast with Google TV to connect properly. You can contact your Internet Service Provider for assistance in turning off this setting.

If you need further assistance or have some questions, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, JohnM. Thanks for the feedback. It’s unfortunate to hear about your experience with your Chromecast with Google TV (4K) along with the replacement. We can imagine your excitement to try its rich features, and we apologize for the inconvenience this issue could have caused. We’d like an opportunity to investigate your concern so we can help. Please get in touch with us anytime here: https://support.google.com/chromecast/gethelp

Hi TracyB, thanks for sharing your review. We're sorry to hear that your experience with Chromecast with Google TV was less than ideal when it comes to the remote and overall performance of the device. If you're willing to give it another go, we'd recommend that you reach out to our support team so we can help identify the cause and provide you with troubleshooting steps that may improve your experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there WindingDown, thanks for posting a review to let us know that you’re having issues with the performance of your Chromecast with Google TV. We understand how inconvenient it can be to reset and reconfigure your device when it loses your settings. Although we could be looking at a possible network issue, it would be best to reach out to our support team in the following link for further assistance: https://support.google.com/chromecast/gethelp

Hi Lrmdaddy76, thanks for sharing a review to let us know of your concerns with using the Chromecast with Google TV (4K). We hear your concern about your son being unable to connect his sound system, and we’d like to help. We’d like to investigate whether this issue is caused by the network, the Chromecast device, or other environmental factors. Please advise your son to get in touch with our support team anytime for services and assistance, here: https://support.google.com/chromecast/gethelp

Hello there, GauthamM. We're sorry for the inconvenience you're experiencing right now with Chromecast with Google TV (4K). We advise that you reboot the device as this may help fix the issue. If it still persists or if you've tried this step before then we recommend that you reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you for bringing this issue to our attention. Chromecast with Google TV has access to the Google Play Store and all the Android TV apps and games you can find there. The new Chromecast with Google TV suggests new content based on your current viewing habits and aggregates content from different providers.

If you have further questions or need further assistance, you can always reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi bthebard, thanks for taking the time to update us about the issue on Chromecast with Google TV. We apologize for the negative experience you had and we're hoping you will give us another opportunity to give you a better experience. If you're willing to try, please do not hesitate to contact our support team so we can help check on your Chromecast with Google TV, and even help you set it up here: https://support.google.com/chromecast/gethelp