Customer Ratings & Reviews

Hi FANCY, thanks for your insights. We´re sorry to hear about your disappointment with having to download your preferred station on Chromecast with Google TV.

Instead of installing your preferred station on Chromecast with Google TV, you may install the app on your mobile phone or tablet, and cast it by mirroring it on your TV so you can enjoy your content exactly as you see it on your mobile device—only bigger. To learn more, come visit this help article: https://support.google.com/chromecast/answer/6059461

For additional help, please feel free to contact our support team by visiting the Google Chromecast help page using this link: https://support.google.com/chromecast/gethelp

Hi,

Thanks for sharing your feedback. We can see how your experience with the Chromecast with Google TV was less than ideal. We'd like to know more about how the Chromecast was setup. There are steps for configuring on how to control the volume of your Chromecast:

1. Go to Settings.
2. Select Remotes and Accessories.
3. Select Set up Remote Buttons.
4. Select Volume Control.

And from there it will give you multiple options on how to control the volume. If you need further assistance you can reach out to us by visiting this link: https://support.google.com/chromecast/gethelp

Hi there, thanks for posting your feedback on Chromecast with Google TV, and we’re sorry to hear that the 3-months free Youtube Premium didn’t work well. We’re hoping you can tell us more about your experience so we can learn how we can help improve it. Please visit us at your earliest convenience at: https://support.google.com/chromecast/gethelp

Hi Ledfoot, thanks for posting your review and we're sorry to hear that your experience with our support has been disappointing. If you're willing, we'd recommend that you contact our support specialists with your Case ID so we can investigate the issue and help find a better resolution for you. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi WilliamH, thanks for sharing your feedback on Chromecast with Google TV (4K), and we’re sorry to hear you ran into these concerns. For any issues about your purchase, it would be best to contact your retailer. And if you come across any situation around the performance and functionality of the Chromecast, feel free to let us know and we’d be happy to help: https://support.google.com/chromecast/gethelp

Hi Josh, thanks for taking the time to share some details of your issue with the Chromecast with Google TV. We’re sorry to learn that it failed after such a time, and that your retailer is unable to help. We’d like to learn more about what went wrong so we can figure out a way to help you best. Don’t hesitate to visit us anytime here: https://support.google.com/chromecast/gethelp

Hi there, Jack. We're sorry to hear that your experience with Chromecast with Google TV (4K) has been less than ideal. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there, 458city. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance is less than ideal.

A range issue or wireless interference can affect the performance of your Chromecast. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Chromecast and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654

If additional help is needed, you can communicate with our dedicated team through our support channels anytime at: https://support.google.com/chromecast/gethelp

Hi,

Thanks for sharing your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.

We'd love to learn more about your concern so we can provide you with the best possible options and improve your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp

Hello there, Wolfthehusky. We appreciate your feedback, and it’s unfortunate to learn of your experience with the voice remote of your Chromecast with Google TV (4K).

We suggest trying some troubleshooting procedures for voice remote issues using this link: https://support.google.com/chromecast/answer/12934376

For immediate assistance, feel free to contact us anytime and we’ll do our best to help you, here: https://support.google.com/chromecast/gethelp

Hi LuisC, we appreciate your feedback. We're sorry to hear that both the resolution of Chromecast with Google TV (HD) and the smaller size of the Voice Remote didn't meet your expectations. We've taken your feedback into consideration and we'll make sure to pass this along to the right team. We're hoping you will keep a close eye on our blog site for future announcements on the products and features that we'll be launching. You may also want to consider checking on the higher end Chromecast with Google TV (4K). It supports resolutions up to 4K Ultra HD and high dynamic range (HDR) for superior picture quality, in up to 60 fps since it may suit your needs more. Here's a link to our support page where you can find detailed specifications of our Chromecast devices: https://support.google.com/chromecast/answer/3046409

Alternatively, we'd be happy to assist you with any other questions you have. Please feel free to reach out to our Chromecast support team using this link: https://support.google.com/chromecast/gethelp

Hi there, MohJanabi. Thanks for reaching out. We’re sorry to hear that you’re experiencing slow and laggy performance on Chromecast with Google TV (4K). These kinds of issues are mostly caused by either an insufficient bandwidth or congested network. You may want to try out some helpful steps below:
- Check if you have sufficient bandwidth. Chromecast device's performance relies heavily on a high speed Internet of at least 20 Mbps for the best performance. You may try disconnecting some of your connected devices and try to see if you will get better performance when using your Chromecast device. Getting better performance will confirm that you may need to upgrade your Internet bandwidth.
- Check for possible sources of signal interference. The thick walls of your home, including the electronic and electrical devices you have may be causing the issue. Placing your Chromecast device away from these devices and in a straight line of sight with your router may help improve signal strength.
- Lastly, resetting your Chromecast device is also a good step in fixing minor bugs. Keep in mind that resetting it will erase all data and that you may need to set it up again. To reset Chromecast, please check out the steps using this help link: https://support.google.com/chromecast/answer/6254654

If the issue persists even after trying out the steps we provided, please consider contacting our support team by visiting us at the Google Chromecast help page: https://support.google.com/googlenest/gethelp

Hi GREAT,

Thanks for your feedback. We're sorry to hear that you had to return your Chromecast with Google TV.

We appreciate your feedback as we're always looking for ways to improve our products and services. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp

Hi Vortex2308, thanks for sharing your review. We're sorry to learn that your experience with the Chromecast with Google TV compared to a different brand has been less than ideal. If the ads are coming from an app that you don't have a subscription to, you can uninstall them by following the steps below:

-From the Google TV home screen, scroll to Apps.
-Scroll down to the "Your apps" section and find the app you want to uninstall. If you can't find the app, scroll all the way to the right and select See all.
-Hold the Select button on your remote until a menu appears.
-Select View Details: Uninstall.

If you've done this and are still receiving ads from these apps, we'd recommend that you contact us so we can better identify the cause and help you with troubleshooting the issue. You can reach us through this link: https://support.google.com/chromecast/gethelp

Hi mstew,

Thanks for sharing your feedback and for bringing this to our attention. We understand how frustrating it is when something isn't working just right.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're available anytime to assist you with any issue regarding your Google products and services, please reach out to us here:  https://support.google.com/chromecast/gethelp

Hi,

Thanks for sharing your feedback with us. We are sorry to hear you ran into some issues with your Chromecast with Google TV.

We'd like to know more about this issue, so that we can work to isolate the issue and perform troubleshooting processes on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow

Hello GokulKarthik, thank you for sending in your review for Chromecast with Google TV (4K) and we're sorry to hear that you're experiencing some picture quality issues with your device. The Chromecast itself supports resolutions up to 4K Ultra HD and high dynamic range (HDR) for superior picture quality, at up to 60 fps. Please note that you'll need to have a stable high-speed internet connection. We'd recommend that you reboot your Chromecast device. Rebooting your device may fix several issues. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi Doalhe, thanks for your feedback. We're sorry that your Chromecast with Google TV experience didn't meet your expectations. We're always working to improve our products and services, and your feedback matters a lot. If you decide to give Chromecast another try in the future, we'd be more than happy to help improve your experience here: https://support.google.com/chromecast/gethelp