Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Doesn't work often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are junk. They only work about a third of the time and the chromecast customer service isn't very helpful
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Dannx, we truly appreciate your feedback on Chromecast with Google TV. We´re sorry to hear that both our product and support services didn´t meet your expectations.
To get the best experience with Chromecast with Google TV, we recommend going through the checklist below to ensure your setup meets the minimum requirements:
- A Google Account.
- A TV or display monitor device with an HDMI input.
- An Android mobile phone or tablet running Android 6.0 or later version.
- An iPhone or iPad with iOS 12.0 or later version.
- Latest version of the Google Home app.
- A high-speed internet connection of at least 20 Mbps.
- A Wi-Fi network with a strong signal.
If you will allow us, we'd like to take a deeper look at the issue, in order for us to figure out a way to give you a better experience with Chromecast with Google TV. Feel free to reach our support team here: https://support.google.com/chromecast/gethelp
Short life span
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great until it stopped working after 2 months.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Skijet528! Thanks for sharing your feedback on Chromecast with Google TV (4K). We understand how you enjoyed the Google TV experience, but we’re sorry to hear it stopped working properly after such a time. We’d like to learn more about the challenges you had, whether this is caused by the hardware, connectivity, or other environmental factors. Please contact us here for troubleshooting guidance and assistance: https://support.google.com/chromecast/gethelp
- Pros mentioned:Streaming
The new the budget king?!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been hearing a lot of positive reviews and was told that this media player could do something that I just had to see for myself so I made the purchase. While the accessories that came with the chromecast were pretty underwhelming, a compatible usb-c hub allowed me to gain access to additional usb 3.0 ports and a ethernet cable with a gigabit connection. Bear in mind this did require a power adapter with higher wattage as the one that came with the chromecast was not enough. I was able to use a dual shock 4 game pad with the usb 3.0 port and an initial test with the ethernet adapter allowed up to 300mbits down and 200 up. In terms of streaming, the chromecast has pretty much got you covered with all the major streaming apps(netflix,hulu,amazon,etc) so you'll have no issue their. What I really wanted to test was my personal media. Using Kodi, a popular media player app, I found that the DVD iso format with mpeg 2 codec played well and loading times while a bit of wait weren't terrible. From their I tried out Blu ray mkv formats. Unfortunately, the vc-1 codec struggles on the chromecast but most of my Blu-ray used the h264 codec which played fine. My final test was the 4K Ultra Bluray mkv format with the H265(HEVC) codec and things did not go so well. Only one movie worked out of the several I tried which was 1917 and I can't for the life of me figure out exactly why this one worked and the rest didn't. On top of that, I overlooked the audio support which only utilizes the dolby digital format and not DTS. I did test this through ARC on my receiver and the basic 5.1 did pick up. So the long and the short is personal media playback is a mixed bag. I did some small game testing and found that games run moderately well but upscaling is pretty much a no go especially when it comes to emulation. Lastly, I found searching for apps to be very difficult. Google TV does not provide a game section and the search function was forcing me into using the assistant. Overall, I do believe we have a new budget king on our hands. Outside of the unsupported DTS audio, and some other features like automatic frame rate switching, the Chromecast delivers more freedom and better performance than the Firestick 4K. Of course you may need to purchase additional accessories to really get the most out of the Chromecast but it also means your getting far more accessibility as a result. Chromecast is definitely me new budget friendly recommendation and if they can somehow manage to get H265 working for the rest of my UHD's and some other much needed fixes, I don't see how anything else can compete at this price range.
I would recommend this to a friend Commercials non stop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 then 16 then 28 minutes of commercials. Crap. Get the old one
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi JorgeA, thanks for sharing your feedback. We're sorry to hear about your concern with the ads on Chromecast with Google TV (4K).
You can try managing your ads on your Chromecast with Google TV by following these simple steps:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.
If there’s anything we can assist you with, please let us know anytime here and we’ll do our best to help: https://support.google.com/chromecast/gethelp
Don't buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks. Not even good for a paper weight. I paid 50 bucks for an extra phone charger.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi StayAway,
We're always appreciative of the feedback you provide us. It’s so unfortunate to hear that your Chromecast with Google TV stopped working after such a short time and we’re here to help.
If you're willing to try, you may follow the steps in performing a factory reset provided below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device.
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
Your Chromecast comes with a 1-year limited manufacturer warranty starting from the date of original purchase. If you continue to face the same issue, we'll do our best to improve your experience if you can reach out to our support team here: https://support.google.com/chromecast/gethelp
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 2 months. Just shows colored lines. Tried on multiple tv's.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for taking the time to share your feedback. We’re sorry to learn that your Chromecast with Google TV failed to work after a short period of time.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we’d like the opportunity to talk and investigate what’s causing the issue. Feel free to contact our support team here: https://support.google.com/chromecast/gethelp
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage, keeps getting disconnected and google has no fix for this problem…
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Edd10, thanks for your time writing a feedback. We're sorry to here you're having connectivity issues with your Chromecast with Google TV. This is not the type of experience we want you to have, and we're here to help.
We recommend trying out the steps below that might help fix your concern:
- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Chromecast.
- Check for possible congestion. Removing some of your connected devices may help relieve some bandwidth space and you may check if your experience will improve. Once congestion is verified, contacting your provider for a possible upgrade of your connection will be your best option.
- Ensure that your Chromecast is in a line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, mobile phone and Chromecast.
- Lastly, if the issue persists, performing a factory data reset work with the issue. You can check this article for more information on how to reset Chromecast: https://support.google.com/chromecast/answer/6254654
If the issue persists even after doing all steps above, please reach out to our support team so we can check on your Chromecast with Google TV and assist you. We'd love to help you further if you can contact us at your most convenient time here: https://support.google.com/chromecast/gethelp
Google TV disconnecting from WIFI
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device keeps losing wifi connection. I tried everything that I read online to fix it and nothing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Riddick,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/chromecast/gethelp
Disappointing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is much inferior to the Roku Premiere. It has fewer choices for viewing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MommaBear, thanks for taking the time to leave a review about the Chromecast with Google TV, and we’re sorry to learn that it didn’t meet your expectations.
Chromecast with Google TV has access to more than 6,500 apps that you can download directly from your device. Visit tv.google to view which apps are available and learn how to install the apps here: https://support.google.com/googletv/answer/10050570
In Apps only mode, you won’t get personalized recommendations. A list of installed apps that you can open to find something to watch is listed. Sponsored content and teasers for popular movies and shows are also shown. You won’t find Google’s personalized recommendations on their home screen, but apps can still show them their personalized recommendations and track their watch history. These options include YouTube, YouTube TV, and other Google apps.
We suggest checking the settings to make sure that “Apps only” mode on your Chromecast device is off:
- Go to Settings.
- Select Accounts and Sign In.
- Select the Google TV Account.
- Select Your services.
- Select the service / media provider to toggle it on and allow Chromecast with Google TV to recommend shows and movies from that service.
- Toggle Apps only mode off as this won’t get you personalized recommendations but rather some sponsored content and teasers for popular movies and shows.
Your feedback and experience means a lot to us. Please let us know if further assistance is needed and we’d be happy to help. You’ll find us always available here: https://support.google.com/chromecast/gethelp
Quality issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Apple TV and having Ongoing issues with it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there Abcd123, thanks for reaching out. We’re sorry to hear that you have ongoing issues on your Chromecast with Google TV. We’d like to learn more details about the issues. Please contact our support team and we’d be happy to help you the best way we can. Here’s the link: https://support.google.com/chromecast/gethelp
Not Compatible with Spectrum Cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it is not compatible with my Spectrum Cable
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Diego,
We're always appreciative of the feedback that you provide us. We're sorry to hear that you had to return your Chromecast with Google TV due to compatibility issues.
Your feedback matters a lot to us as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OS was slow and interface would freeze frequently.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Gman, thanks for choosing Chromecast with Google TV (4K). We're sorry to hear about the slow performance you are experiencing, and that it would frequently freeze.
For the best performance, your Chromecast will typically require a high speed Internet connection of at least 20 Mbps and a reliable Wi-Fi network. We recommend checking if your current Internet bandwidth is possibly congested, or that it may not be enough to enable the best viewing experience with Chromecast. Removing some of your connected devices to free up some bandwidth space, and trying out Chromecast will help verify the issue. If you verify congestion, we suggest contacting your Internet service provider to check your connection and upgrade it if needed.
If the issue persists even after upgrading your connection, please consider contacting our support team for further help here: https://support.google.com/chromecast/gethelp
Not woking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote wouldn't work and I couldn't cast anything. I'll have to return it. I'm using my old one.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for sharing your feedback. We're sorry to hear of the Voice Remote issue with your Chromecast with Google TV.
If you're willing, we recommend resetting your Chromecast and Voice Remote to help fix the issue. You may follow the steps below to perform the reset.
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We hope you will give Chromecast with Google TV another chance. Please feel free to contact us so we can improve your experience here: https://support.google.com/chromecast/gethelp
Connection issues after an year use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently disconnecting after an year of usage…..
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ManojkumarY, thanks for posting your review. We're sorry to learn that you're experiencing some connectivity issues with your Chromecast with Google TV. We'd recommend rebooting your Chromecast as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
You should probably buy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv stall. Kept having problems accepting the wi-fi.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Marvin,
Thanks for letting us know of the issue with your Chromecast with Google TV. We understand that you’re experiencing performance issues and we’re here to help.
Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend trying out some helpful steps below:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV.
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.
If the above troubleshooting steps didn’t help, then we recommend reaching to our support team so we can figure out a solution to improve your experience here:
https://support.google.com/chromecast/gethelp
not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not support the application i was interested in
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi flaco, we truly appreciate your feedback about the Chromecast with Google TV, and it’s unfortunate to hear it doesn’t support your preferred apps. There are more than 10,000 apps that you can use on Google TV. You can visit tv.google to view which apps are available, and learn how to install the apps here: https://support.google.com/googletv/answer/10050570
We’re always here to help. Simply let us know if you have other questions or concerns by visiting us at: https://support.google.com/chromecast/gethelp
Google streaming device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to replace a Roku. It is more complicated and Carol doesn't like it
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there Poppyandbrody, thanks for choosing Chromecast with Google TV. We're sorry to hear that it's complicated to use, and that Carol doesn´t like it.
Our support team would love to help you out and answer any questions you may have about Chromecast with Google TV, and even walk you through some of its features. Simply reach out and we´ll do our best to assist you here: https://support.google.com/chromecast/gethelp
Crhromecast did not work as expected!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product did not work as expected, and I would like to return it, if possible
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Enrique, thanks for sharing your feedback. We’re sorry that your Chromecast with Google TV is not working that way it should.
If you are willing, we’d like to know more about what happened, so we can help you isolate the cause of the issue. We’d like to help you the best way possible, and improve your experience. You can reach our support team anytime through our Google Support page here: https://support.google.com/chromecast/gethelp
- Pros mentioned:Interface, Speed
Great device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good upgrade from my 2nd Gen chromecast. Im glad I held off from getting a 3rd or chromecast ultra. The interface is easy to use, the speed when entering apps excellent, and casting from device to chromecast is stable. The only con I would say is that it doesn't show what app you were using previously and what exactly what you were doing if you back out to the home screen.
I would recommend this to a friend Best buy digital products are a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy digital products are a joke. It won't allow me to use it
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Fernando, thanks for posting your feedback. We regret to hear that you’re unable to use your Chromecast with Google TV.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we recommend contacting our support team so we could learn more about what happened. Please feel free to contact us using this link: https://support.google.com/chromecast/gethelp