Customer Ratings & Reviews
- Model:
- GA01920-US
- SKU:
- 6425979
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Chromecast with Google TV (4K)'s ease of use, intuitive interface, and excellent picture quality. Many appreciate the included remote and the device's strong streaming capabilities, finding setup to be quick and simple. While some users mention limited storage as a drawback, the overall positive feedback highlights its performance and value.
This summary was generated by AI based on customer reviews.
Terrible hardware even worse software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how this is rated so high, every time they push an update it is riddled with bugs. Currently the audio doesn't work unless you restart the dongle. The remote needed to be replaced which they did but it is messed up again and now out of warranty. Also casting to this device doesn't work, I have to open Spotify in order to cast Spotify to the TV. I can't stress enough how awful this thing is. I'm always on the phone with Google support which is pretty awful too.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, BBGuy. It's unfortunate to hear that your experience with Chromecast with Google TV (4K) has been less than ideal. For casting from a smart device to your Chromecast, we suggest checking if both devices are on the same Wi-Fi network(same SSID and/or frequency). If you've checked this already and the issue still persists, we recommend reaching out to our support team so we can give it another go and find a better resolution for your casting and audio issues. You can reach us on our Contact Us page by visiting our Google Help site here: https://support.google.com/googlenest/gethelp
Good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to compare with the firestick. They’re comparable but you can find the firestick on sale for as little as $25 whrn the best proce i found on these is $40
I would recommend this to a friendTypical Google bugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like most things from Google, this streaming device constantly runs into software bugs with every google update. From Dolby Atmos functionality disabling on various streaming services (Netflix Dolby Atmos no longer functioning as of this review) to having to set your display settings every time you turn the device on because it can't save the settings, there always seems to be something not working with this thing. Just save yourself some time and money and get a Fire TV 4K or Apple TV instead of this thing.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi mjs122, thanks for letting us know about your experience. We're sorry for any frustration this issue has caused you. We'd like to take a look at your Chromecast with Google TV and work with you to improve your experience. Please reach out to our support team and we'll help you out in the best way we can. Here's the link: https://support.google.com/chromecast/gethelp
Ad supported product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ads, ads, ads, ads, ads. Every time I turn my TV on, I'm greeted by a full screen ad. I can arrow down to a row of more ads. Having to have to scroll past Google's "recommendations" to get to my content is awful.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for sharing your feedback. We understand how annoying ads can be. You can try managing your ads on your Chromecast with Google TV through these steps:
Opt out of ads presentation:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.
You can also visit this link for other ad options under “privacy”: https://support.google.com/chromecastkb/answer/10039221
If you need further assistance, you can always contact our support team here: https://support.google.com/chromecast/gethelp
Google: will you brick this like Nexus Players?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wondering if Google is planning to brick this device, just like they did to tens of thousands of Nexus Player customers, when they decide to put something different or better on the market. This is a widely publicized issue throughout the Nexus Player forums, and realistically, Google should face a class action suit for their unlawful forced obsolescence of a perfectly good, functioning product. 3 of my five Nexus Players died on the same day, at the same time. Coincidence? I think not. At very least Google should be giving the new Chromecast TV devices to all Nexus Player owners affected by their bad faith, and unscrupulous business practices.
No, I would not recommend this to a friendHighly intrusive setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asks for date of birth, gender, PRONOUN!!! what's next, my medical records? The setup is also cumbersome, whether you go withe the Home app or without it - which you can do but no one seems to tell you on the internet, and it is well hidden inside the setup options. It also made me create a new gmail account even I already gave it one. I give 1 star b/o the intrusive questions, otherwise the device seems OK so far. Bought it for cash so I can't be a verified reviewer.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AlexanderP, thanks for reaching out. We're sorry to hear that the setup for Chromecast with Google TV (4K) was too cumbersome for you. Chromecast devices require and use the Google Home app, on compatible mobile devices, to set up Chromecast. You may want to check on how to fully setup Chromecast using this link: https://support.google.com/chromecast/answer/7022492
We value your feedback and we'll certainly look into how we can further improve your Chromecast device. Your support needs are always our priority, and if you need additional help, please consider contacting our support team here: https://support.google.com/chromecast/gethelp
No "free" codes were emailed for streaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been 3 1/2 weeks since purchase on December 4, 2021. Still not not receive the emails for FREE 3 months of Apple TV Plus , Youtube premium, and Fubo. Best Buy customer service called and emailed made aware 3 times now and still nothing done about it. And no, they were not accidentally deleted. Only I have access to PC and have been waiting for the Apple TV plus code to arrive. They say, "the "master coder" has to take care of this issue. Well the master coder better get moving because I read it happened to many people.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi RichNEPA, thanks for sharing a review about the Chromecast with Google TV, and we’re sorry to learn you came across this issue with the Best Buy promo. We encourage you to contact your retailer again for any updates or progress. If you need help with any concerns about the Chromecast with Google TV and its features, you can always get in touch with here: https://support.google.com/chromecast/gethelp
not a happy camper!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality very low. I'm not sure how this unit messed up my TV but it did!!!!!! Caused problems with network settings--got interrupted wifi connection. The unit also had impact on the picture quality of my TV!!! Had to do a soft reset of my Samsung Q6 65in. TV--before it returned to normal. Would not recommend!!!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for sharing your feedback. We're sorry to hear of the poor experience you have with Chromecast with Google TV. We understand how frustrating this experience can be.
Video quality issues may be caused by a few factors other than your Chromecast with Google TV, and you may follow some steps below to isolate it further:
- Ensure your Chromecast has a strong Wi-Fi or Ethernet connection.
- We recommend a high-speed internet connection of at least 20 Mbps.
- An High-Definition Multimedia Interface (HDMI) port that supports both High-bandwidth Digital Content Protection (HDCP) 2.2 and 60 frames per second (60 FPS).
- A high speed HDMI cable when an Audio/Video Receiver (AVR) is part of the environment.
- Use only the power supply that was provided with your Chromecast.
You can always rely on us for your support needs. Please fill free to reach out to us, as we'd love to improve your experience here: https://support.google.com/chromecast/gethelp
Half Backed Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with product. It was released half baked. I was only able to get 5.1 audio from HBOMax and over the last few days that has stopped working. The device constantly defaults to 1080p on my 4K OLED TV. I don't use use since it either fails to display 4k content or 5.1 audio or both.
No, I would not recommend this to a friendyes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.started off great, but 2 weeks after using i this device it was causing my tv to do all kinds of strange things with the color and distorting the picture , i have unplugged it from my tv and i am planning on returning this destructive item
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi greens, thanks for taking the time to share your feedback. We apologize for the inconvenience caused by Chromecast with Google TV.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, we’d like to know more about what happened, so we can investigate what’s causing the issues. Please feel free to contact our support team. We’re hoping that you’ll give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp
Stopped working after 5 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 5 months. Then started dropping WIFI. Google support kept running me through troubleshooting that would go no where. Just at the 6 months part and they would not replace. Buying a Roku.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there MJV1313, thanks for sharing your feedback with us. We're sorry for the connection issue on your Chromecast with Google TV, and for the poor support experience.
Connectivity issues are mostly related to congestion in your network. If you’re willing to try, removing some of your connected devices may help free up some bandwidth space and allow you to get a stable connection on your Wi-Fi network. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. You may also try resetting your Chromecast with Google TV and Voice Remote to see if it might be helpful. Here’s how:
With the Chromecast Voice Remote
- In the upper right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the issue persists, we may need to take a closer look at the connectivity issue and figure out what may be causing it. This will enable us to understand it better and work on improving your experience. If you’re willing, please reach out to our support team again here: https://support.google.com/chromecast/gethelp
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited version of any android tv. The quality of the remote sucks. Remote buttons mostly don't work when pressed once. Each time, need to press 5-6 times. If given away for free i would trash it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi BYHS, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with the buttons of the remote. We care about your experience and are taking your feedback to work on improving our products and services. We recommend that you also send your feedback through this link: https://support.google.com/chromecast/answer/6292231
If you need further assistance or have additional questions regarding your Chromecast with Google TV, don't hesitate to reach our support specialists here: https://support.google.com/chromecast/gethelp
Chromecast remote is not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromecast remote is not working. I just used the device 2 times. I would like to return the product and get a refund.
No, I would not recommend this to a friendDoes not support audio pass through for DD 5.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support audio pass through for DD 5.1, always degrades the audio all the way down to 2.1 Stereo
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi somaspanch,
We appreciate your feedback. We're sorry to hear of the audio issue with your Chromecast with Google TV.
Other than setting up your receiver with the Chromecast, you may also adjust the sound format (surround sound and manual) settings to get surround sound. The steps below will help adjusting the sound format using your Voice Remote:
- Go to Settings.
- Select Display and Sound.
- Select Advanced sound settings.
- Select Format selection.
- Then select between Automatic, Never, or Manual to choose formats from available formats.
- Under the various sound settings range, toggle the buttons to either on or off. For example, Dolby Atmos in Dolby Digital Plus, AAC, Dolby Digital.
We'd love to hear more about your experience. Should you still encounter the same issue, please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
Cant use soundbar with
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt pass audio through my soundbar waste of money
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, haynesa303. Thanks for letting us know about the issue. We're sorry to hear that you weren't able to set up your soundbar as a passthrough audio on Chromecast with Google TV (4K). We'd like to learn more about the issue you're experiencing and see how we can help you best with your concern. You're more than welcome to contact our support team here: https://support.google.com/chromecast/gethelp
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looses connection and sound quality terrible device its $50 for a reason
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Kenneth, thanks for letting us know about the connectivity loss and sound quality issue that you are experiencing on Chromecast with Google TV. If you´re willing try, here are some recommended troubleshooting steps you can try out to see if it might be helpful with the issue:
- Check for possible congestion of your Wi-F the signal and provide you with a better connection.
You can count on our support team for your support needs. If the connectivity issue is still persistent, please feel free to contact us here: https://support.google.com/chromecast/gethelp
Very disappointed in this streaming device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews stating this had advantages over the Roku but I much prefer my Roku over this. The Roku remote is so much better designed and easier to use. Also closed captions can facilitated with Roku and not with the Google.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello user258834, thanks for the feedback you provided about the Chromecast with Google TV (4K), and we’re sorry to hear it didn’t meet your preferences. Feedback like this helps us better understand our customers’ needs, and we’ll share this with the right team for future improvements. If you have questions or concerns about the Chromecast, should you want to try it in the future, we have our dedicated team always ready to provide you with services and assistance here: https://support.g,oogle.com/chromecast/gethelp