Customer Ratings & Reviews

We wanted to watch some movies and being able to get the certificate immediately was very helpful.

I love getting these cinema now emailed to my email address. I love to watch movies

I have had may phone calls and instant chats trying to fix issues. Not one issue has been resolved. I have sent screen shots of issues so they can see problems. They have emailed saying problem was resolved as soon as phone call ended with no resolution. I have had a movie charged to my account by a rep while he was viewing the issue. Many times when you instant chat you wait forever and then you get disconnected from rep. I have been promised escalation of issue but do not hear back nor is issue resolved. Some titles show as UVVU and after you purchase the UVVU logo will disappear so you can not view on other ultraviolet sites. Have tried to purchase one specific movie on 4 different days and it just spins and comes back to same page without completing purchase. Most all devices that I link say no movies in my library after linking them to my account. The reps ask for not only your log in user name but your password as well. The CinemaNow login info is in most cases your Best Buy online login/password as well. This raises security concerns to me. They should be able to view and help with issues without knowing your password.