Customer Ratings & Reviews

The Geek Squad are the best people you can have to service your equipment! They are knowledgeable, friendly, helpful and answer all your questions.

Our representative, Michael worked diligently to service and install our new All in One desktop and Webroot protection plan. He stayed an additional 30 minutes to help us install another program.

The agent Kirk came in to my home and cleaned out all unwanted software and streamlined my computer to run faster.

Online Geek Squad personnel could not grasp what I needed. They sent someone to my house that could not perform the work that was necessary. The only good part of that first visit was someone could see exactly what I needed. So, the right person showed up and did exactly what was needed quickly. Online support did not work. In-house support worked great.

Fixed the problem quickly and efficiently. Arrived on time. Was curteous and friendly. We have used the Geek Squad in the past and totally trust them to help us when we need it.

Excellent service and advice. Very knowledgeable and helpful .

Adam was prompt, texted me before his arrival, worked efficiently, explained everything in terms I could easily understand, talked about the need for a new modem/router, gave me a few choices about which to order, and completed the visit quickly. He was kind and courteous and I definitely want him to return for any future issues.

Very knowledgeable, he knew what to do and he fixed the problem.

Michael fixed my computer. He is excellent, patient, thorough and very personable. All my experiences with the Geek Squad personnel have been 5 star. They are all excellent, patient, and thorough. I highly recommend the Geek Squad and will continue to use them.

The in-home technician left my printer un-connected to the new computer. Left me paper saying to call and he would return my call within 24 hours. I called 3 days in a row and never did hear back from him. Remote technician was able to solve my problems. Thank God!

Jeffrey asked many questions to resolve issues we had with Microsoft 365. We could not access Word or other Microfsoft functions. We had gone to Best Buy in-house twice to resolve issues and continued to have lack of access. Jeffrey was successful in completing the correct installation for Microsoft 365 on our laptop.

Corrected some of my errors and described solutions to my errors.

Fixed our prlinters quickly and my computer quickly & very knowlegeable very personable

For years I was able to set up my home audio/video stereo systems without ant help. That was the analog years. Today's home entertainment systems are very intimidating because of the complexity of the features they have. I do not have a comfort zone in their setup. The Geek Squad are more comfortable with the setup of these new systems. They did a great job in setting up my home system. I now have to go through the manual and sit down with the system to learn how to do a lot of the settings that the receiver has for it's many built in features. These, I understand have got to be done by the owner.

Tech support has been great. I had "Patrick" twice. I could not get into my computers or stream on my tvs. Experiencing "roaming" on one cell phone despite I'm in my own home & country. The other is junk. It's involved. Ive had best buy for approx 20 years. I bought 7 computers and my other interest was cameras. In the past Ive bought countless other products from microwaves, headphones, hard drives, vacuum cleaners, computer & camera acessories. Counting all years I've bought 9 cameras total from best buy. I was treated with the utmost respect. I'm disabled & unable to go into a store. I have total tech support. They can come into my home. It's an hour time frame. They managed to correct my issue for now. I must have a home theatre apt. In the future. Calling in for support has been made easy for me. Their people are knowledgeable and listen very carefully to provide the best support. I've needed much help lately and though out the years they have done above and beyond when it comes to the reccomendations, support, even empathy. I appreciate the care & concern theve shown me. I have a home health aide. Patrick included her and explained to both of us what happened and needs to be done. Thank you best buy for 20 years of service.

The agents were able to help us synch up our two computers and to verify that the printers were talking with desktops. They were very courteous and assisted us with the issues.

Marco came to my home, checked my computer, and determined the work that needed to be done. The allotted appointment time was not adequate for the required repairs, so he scheduled a time for me to drop off my computer at Best Buy. Marco is very professional, efficient, patient, and friendly. He was able to diagnose the problems, explained them to me in terms I could understand, and assured me the computer would be OK. He suggested the addition of SSD, which made my computer much faster. The technical support I received was outstanding, and the advice given by Marco proved him to be trustworthy and very knowledgeable. He is also a very nice person. I worked in customer service positions my entire life and have high expectations when I'm on the receiving end. I am a happy customer and would highly recommend Best Buy and Geek Squad.

I never hesitate to contact GS for any electronic issue. They are knowledgeable, friendly, and professional. Love the GS.

Joseph arrived on time and started cleaning up my computer. He removed unnecessary apps I didn't need or want as well as a duplicate sign-on and verified that all was working as designed. Before updating to Windows 11 he suggested replacing my older hard drive with a SSD which would run much faster. I took his advice, got the new SSD and had Windows 11 installed by Richard at the store. My computer runs much faster now and there aren't too many changes in Windows 11 that this 77yo retiree can't adjust to without a major freak-out. I appreciated their work and suggestions and am glad to have Geek Squad coverage. They know what they are doing and I trust them all.

The agent set up our email account’s and did a check of the computer. He answered any questions we had.