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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 7,354 reviews
  • Rated 5 out of 5 stars

    Greek Squad (Jacob) always give 100++% customer se

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad (Jacob) always give 100++% customer service. I now he is an asset to this company. He correct the issue that I have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph was early, courteous and competent. A real pleasure!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called 30 min before showing up. Good work. Highly recommend geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote installation was quick about 30 mins. Geeksquad rep explained everything in detail. I can now control all of my devices with one single harmony remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked to fix my harmony remote Very fast and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help diagnose a problem with my computer and monitor and fixed the problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer had be reinstalled. Which was done. He did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent Webroot .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent Name Confidential was able to Install My Webroot System in My Internet thank you Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Timely service and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my Laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guy worked on my laptop. he was well informed, he did a great job. His Name was Josh Hines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my problem quickly and most courteously manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Tech Daniel is number one in my book.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician Daniel was on time for the appointment. He was friendly, courteous and professional. He told me about the problem and his procedure for repairing my Computer. Outstanding Service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could Have Been Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new printer so it could communicate wirelessly. Unfortunately, she didn’t allow enough time to answer all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the computer and solved the issue He was knowledgeable and courteous and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great they have helped in all levels of my set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent fixed computer issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent identified and fixed the problem. He explained the issue so that we could understand it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alan was prompt, skilled, and an excellent communicator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help to get the best router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped to determine the best router to connect with all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-fi installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and courteous. He did what I needed in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent cleaned up hard drive and took care of fragmentation.

    I would recommend this to a friend