Customer Ratings & Reviews

Ben, gave advise on updating our cable connection for more secure line as I could not connect iPad to the internet, although the iMac is connected. Also educated us on use of audible & other gems on the iPad. He gave us great service & education. Thank you.

Michael Jones Sr. has provided service at our home several times now to assist with computer issues and set up wi-fi. He is just great! Michael explains what he is doing in terminology that I can understand as a non-techie person. He is patience and makes sure I understand how the new equipment works.

I was surprised and amazed when I was given service in my HOME!! To make it even more perfect, the man who came to see my problems was very nice, so experienced and knowledgeable! Wow!!

Technician was on time and very patient going over the product's operating instructions from setting up/sign on/security and passwords, using various apps, downloading data and files from the old computer. He verified our ability to be able to perform all the necessary instructions without his outside help. Great job.

Geek Squad fixed our computer and lap top in record time. They sent a notice out and when we went to pick it up they were very kind and showed us how to use and answered all our questions. I would recommend the Geek Squad to anyone.

We love our in home agent. She knows what she is talking about, and it is clear. She has our interest in mind. But the most important thing is that she realizes that, being young at heart, yet in the 70's in years, we have challenges with IT. She takes care of the situation, and puts us at ease.

Michelle was the Answer to my Prayers. I lost my husband of 50+ years, 2 years ago. He was my tech guy. There have been so many things I Needed to know & Understand about our computer, I've felt very vulnerable. She came in, answered SO many of my questions, in language I could understand, & without making me feel stupid. She gave me advice on protection for it, when I knew what was on it was to expire in just days. Then she installed it for me. I use the computer for so many things & have been very stressed out about all the the things I Don't know. She was patient & caring, & incredibly knowledgeable. She has no idea the burden she removed from my shoulders, that I've carried for a long 2 years. Signing on for Totaltech is the smartest thing I've ever done! Michelle ROCKS!

This Total Tech team is awesome. Just having the services provided available has made my life simpler to manage.

Brian was very friendly, helpful, patient, and knowledgeable. he explained the Webroot to me in terms that I understood very well.

When you are updating, like moving upstairs for convenience sake, don't forget to contact your service provider (who controls your emails.) Then, hopefully you have Geek Squad, call them and have them verify you have plugged into the right places on you computer. That way, you don't sit around and cuss yourself out because the map you drew was eaten by the dog - remember - homework.

The tech was very courteous and efficient in setting things up and gave good suggestions. He kept me informed of his arrival time also.

By the book - company policy on geek squad at the home. BEST service ever! Previously had in store with new computer - mother board died on one taken in - minor issues with transfer of information but spoke with Austin - Mgr at Geek in Menomonee Falls - set up tech at N/C to come to home and finish job. He was awesome!

Went to lake forest store to buy a camera,for upcoming vacation, only one in their display case, employee advised me to go to Irvine store, so I did. Great customer service with employee John helped me greatly

Gary from the Geek Squad has been here several times rescuing my husband, Gary, who is in early dementia. He continues to try to make it as easy as possible for Gary to enjoy his computer. Thanks for his continued patience in this very hard job!

The agents examined my computer. Fixed the problem and gave me helpful tips. Each one was very courteous and helpful in letting me know the status of my computer, which is an odl one.

Raymond has now helped my 98 year old mother twice with dated technology. This project he arrived on time and carefully listened to her about Outlook 2010 no longer working with her Windows 7 and wanted to retain her folders. He asked a very important question “what do you use the software for?” and she was pleased to describe her reporting and correspondence as part of her work as a guardian ad litem. Although after research this was not possible he did on his initiative import her contacts to Xfinity which she will now have to use and showed her folder set up in Xfinity. Raymond is very very patient and ge has a quiet confidence and professionalism. This s key for most of us who fear and are overwhelmed by technology.

Computer problems and the agent was very very knowledgeable and polite. I always depend on the Geek Squad they are worth the service.

Adam was on time, called after his last appointment to let me know his arrival time. I appreciated that he wore a mask. Adam knew how to deal with my issues and was great at explaining things. Highly recommended.

Chris L. was our “ GEEK“ and he was fabulous. He was very knowledgeable and patient in explaining and instructing how everything worked. We are two seniors who are technology challenged.

Wilson has been here twice to assist in various issues and give advice. He is perfect for the job! He's easy to understand, dependable, very pleasant to talk to, sincere and best of all knows what he's doing! I can't say enough good about him and hope he is appreciated!