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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 7,356 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad resolved my computer issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uriah reviewed and explained how to handle the computer issue I was having. As usual, he was very thorough and made sure my concerns were addressed. Uriah is an excellent agent and will be missed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did The Geek Squad come out to install my new printer (as they do for everything electronic that I purchase) but he also did troubleshooting and training for my computer and printer. Professional, friendly and efficient service always.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service on my computer was great. It was done in a timely manner. It was great to be able to continue working on my computer in a short time. Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful tech. He helped pick out 2 additional items that I wanted and his suggestions on installing items when they arrived worked immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our experience was great. The technician went over and above our expectations and we couldn't be happier. We are not computer savy and truly appreciate the knowledge they bring,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very thorough and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zachary and partner are Experts! They were polite and trustworthy with a wealth of knowledge and experience. I appreciate the opportunity of having Zachary here performing the installation. Thank you! Zach

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    HP Envy Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Martin was very knowledgeable and made an adjustment so my printer is now working. i say great job Martin and GeekSquad you all are the very best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our email account’s and did a check of the computer. He answered any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owen Klaus, Geek Squad was through and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owen Klaus set up my computer and printer. He explained how this This computer worked as well as the printer. He answered my questions so I understood what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christina was our technician and she did and excellent job of setting up our desktop. She made the setup fast and easy. I highly recommend GS for any computer service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Monitor Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep came to my home. The visit was a good one. He was also very professional. The rep fixed a problem I was experiencing with error messages on my monitor for months after my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding Servuce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding help with quickly solving issues connecting to router! Friendly, responsive, efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new computer. Clerk very helpful in helping me choose. Geek squad helped me decide that a new computer was a good way to go as my old computer which he fixed for the time being while I decided. Very helpful and knowledgeable. Happy with the computer so far.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad fixed my printer quickly .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help with a printer that I bought elswhere, Excellent service with very knowledgeable technician who came to my house and fixed my issue expeditiously.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael is always polite and very knowledgeable. He quickly identifies the problem and fixes it. He is an asset to the Geek Squad and why I am a member.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Helpful and knowledgeable....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Richard set up my wifi . He was very knowledgeable and helpful. He explained and set up all devices. I have recommended this agent to a friend who has your contract.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thankful for Respectful Treatment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enlessly impressed with the professionalism of the tech support I have received. After horrible experiences with Dell support I am so thankful I purchased my computer at dell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooted my desk top computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cliff trouble shooted my desk top and got it running better. I ended up having to purchaseba new computer because mine was too old. Very pleased with the service i received.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad resolved computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick was very professional and helpful. He clearly explained my computer issues with patience and made sure I totally understood everything before he left. I was extremely pleased with his service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad was super efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! He was punctual, professional, knowledgeable, and very thorough! I purchased access to the Geek Squad through Total Tech and it has turned out to be a very good investment.

    I would recommend this to a friend
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