Customer Ratings & Reviews
- SKU:
- 7857287
Customer reviews
Rating 4.7 out of 5 stars with 7356 reviews
(7,356 customer reviews)to a friend
Customers are saying
Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Service
Rated 5 out of 5 stars
Technician is excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was very interested in all of our computer issues and cared about making sure everything was resolved. Kyle was conscientious and polite too!
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Removed my old electronics and installed new great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael and Sebastian were amazing. Knowledgeable Proffessional,friendly,and did not get flustered. Both are a breath of fresh air and a tribute to Geek Squad and Best Buy.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Gave Needed Help and Explained Steps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Danny Engle assisted me in installing cartridge on my new Epson printer. He is totally knowledgeable and competent, and was patient and respectful of my need for help.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer Guru
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up Windows 11 so I could find things and made me comfortable with it before he left.
I would recommend this to a friend - Pros mentioned:Efficiency
Rated 5 out of 5 stars
EXCELLENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY EFFITIONATE KNEW HIS BUSINESS AND DID A VERY EXCELLENT JOB
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Excellent service appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service from technician Jose. Very pleasant and knowledgeable.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent, Nouman, did an excellent job of resolving a computer problem. We greatly appreciately the quality of his service and his pleasant demeanor while doing his work. We will ask for him for all future in-home service.
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
MrsJoan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent that helped me with my computer problems was very knowledgeable. He has been here before and both times fixed my problems and explained what I needed to know to help me understand the process to take care of some things myself
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Quick Fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very good experience, the tech fixed the problem quickly ! Thanks Geek Squad for the excellent service!
I would recommend this to a friend Rated 5 out of 5 stars
Tech was amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ken is smart and amazing He answered all my questions about upgrading to Windows 11
I would recommend this to a friendRated 5 out of 5 stars
New computer setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new computer and the geek squad set it up and had it working in no time . I was sitting at my desk and doing genealogy within an hour.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad evaluated my desktop computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent took lots of time with me and with my computer to answer my questions and also to address questions from my daughter. Computer issues were addressed and updated.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
The Geek Squad techs fixed my computer issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen were very respectful, polite, courteous, knowledgeable, and professional. They explained everything in terms that I understood very easily. It was a pleasure to meet both of you. Thank you so very much to both of you for everything! Sincerely, Donna
I would recommend this to a friend - Pros mentioned:Efficiency
Rated 5 out of 5 stars
Director
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excel customer service Knowledgeable techs Very efficient and punctual on arrival time
I would recommend this to a friend - Cons mentioned:Hard drive
Rated 5 out of 5 stars
Fast and expert diagnosis of the malperformance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad performance issues with my desktop computer. Geek Squad found a number of hard drive failures and recommended installation of a new SS hard drive. Installation was performed promptly and corrected performance issues.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
desktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent delivered and set up the device went above and beyond to make adjustments to device specific to my needs
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Get help and understanding, when mishaps occur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instead of panicking each time my computer dies something I didn’t want, I can call for help and relax. It’s the best purchase I could make.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents did a great job setting up my WiFi and connecting all items in my house
I would recommend this to a friend Rated 5 out of 5 stars
Good person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was knowledge and helpful, He activated dual screens for my lapton and my separate screen. He indicated this would have been free in the past that is no longer the case.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek Squad fixed my computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent came in I told him what I needed my computer to do and within 5 minutes I was up and running the way I needed it to run.
I would recommend this to a friend
