Customer Ratings & Reviews

I needed an agent to come to my home to get the bugs out of my computer and get the new computer talking nicely with mine. These guys are awesome and in over a decade I haven't been able to stump them. Kudos to these miracle workers.

always helpful- explains in detail the issue--the best

The agent was professional, patient and thorough and the sevice did not require a lot of time. I requested a desk top cleanup

Jedediah was courteous and professional. Listened to my explanation of my problems and began his diagnostics. Solved the issue in a reasonable time.

Agent helped me set up an iPhone and sinc it with iPad. He worked quickly and with a great deal of patience for my lack of knowledge about electronic devices.

Jacob was terriffic. He handled my problem quickly and efficiently. He was courteous and couldn't have been mor helpful.

The agent installed the computer properly and did an excellent job. I can always count on Geek Squad to get things done.

I've had Geek Squad come to my home to service my desktop twice already. They're very good and it's a great added value with the Total Tech membership. It was a freak thing the second visit. I had the GS set my desktop up with 32 gb RAM (upgrade from 16), and it turned out there was a bad connection with one of the "sticks". I had gotten the code MS gave me and the Geek knew right away what to do. I'm so glad it was simple and a very rare thing that never happens, but it did, and it was taken care of easily at home.

The best buy technician was Fantastic and helpful.

Completed all we asked for. Helpful and courteous.

Shawn handled many devices, old and new, to simplify what I now need and use. He was very knowledgeable about everything and immediately grasped what I was trying to do.

I am very pleased with the job the techs did with my phone and computer. They were patient and answered all my questions.

Excellent service. Nice guys. Will always use Best Buy.

excellent help from Phil. respectful, knowledgeable and eager to answer all questions and explain what was happening. thanks so much.

I was taken almost right away without an appointment. In less than 24 hours I did get my computer back. Thank you Geek Squad for an excellent service.

Alex arrived when expected. He was very knowledgeable of computers and completed the job in a timely fashion. ONLY disappointment was with scheduling, they changed who is sent out. I worked with Alex in the past and only wish he works on my equipment. They changed our service area to Milwaukee yet we're 15 miles closer to Racine, and 60miles closer to Racine than Madison. I'm paying 50.00 extra to have home service. In addition, we purchased geek squad for a yr and due to Covid they weren't coming to homes and couldn't schedule a time. Best Buy didn't take that into consideration or give us a credit for that Service Agreement. If it wasn't for the Racine store manager and Alex we wouldn't have agreed to another yrs contract.

Geek Squad came online to troubleshoot my printer. They sent someone to my house and he resolved it and more!

Fast and efficient. Geek squads have Ben very very helpful over the years Hopefully will use them on a regular basis.

Agent was on time and provided excellent, timely service. I always use the Squad anytime I have problems and have ALWAYS been pleased with service, personality, etc., etc. Definitely have recommended in the past and will continue!

I use the Geek Squad each year, so I don't have to worry if something happens to my laptop. Then I can just reach out to them for assistance.