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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7346 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 7,346 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad was a great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn handled many devices, old and new, to simplify what I now need and use. He was very knowledgeable about everything and immediately grasped what I was trying to do.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek team transfered programs to a new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time, got right to work, and fixed what was wrong. Very professional. Very poiite. Very competent.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Wire Management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable team and very focused. Communicated well - listened to my issues and they explained what they were going to do. When they were done they explained what they had done. The cleaned up and put everything back in order.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an outstanding job of connecting and explaining how everything worked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad fixed my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in amed Geek squad fixedme a few questions about my problem and then fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad messed up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the on line tech who accessed my computer ended up attaching a virus and messing up my computer big time they sent a tech to my house. He was able to fix the problems, remove the virus' but not reverse some of the changes they made that I had not to be done . I still have problems but I can at least use my computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tec suport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was polite, knowlegable and fixed the problem quickly. She explained things clearly to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Well Spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, professional, communicative and instructive technician. Went abouve and beyond to work with network technicians to solve a tough problem.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Camera Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered exceptional tech expertise, prompt service, and peace of mind. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler of Geek Squad Did The Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler looked at each problem and went right to the necessary solutions fast. Thanks Tyler so whenever I need service again you can answer my need.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    It was resolved in a few minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman from the Geek Squad was very professional. When I laughed at what I called my stupidity...he said, no you are not stupid. This happens to a lot of people. He also explained the various ways to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer up and running.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble with my computer and the Geek Squad helped me with my problem and some that I didn't have on the list.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time with all the purchased items and installed it without any problems. Answered all my questions. It was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eric/Geek Squad solved my problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric of the Geek Squad solved problems I was having with my MacBookPro computer, my iPad and iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad fixed my internet connection quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was fantastic. He was able to find the problem in no time, fix it, and let me know how to keep it from happening again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two Thumbs Up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an agent to come to my home to get the bugs out of my computer and get the new computer talking nicely with mine. These guys are awesome and in over a decade I haven't been able to stump them. Kudos to these miracle workers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    printer, great job..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed skype and a printer for us, Alexander is a very polite and friendly person, had him at our house before..

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quick computer fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was professional and knowledgeable. He was able to find and fix my problem quickly. Was very happy with results.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan Torres was absolutely great. He was very professional and helpful. Even though the job was longer than he expected, he did it with patience.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Computor support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technition was very professional, knew what he was doing, very nice & imformative. Keep up the great work.

    I would recommend this to a friend