Customer Ratings & Reviews

Firstly I think it’s best to say there is resentment towards initial purchase of my computer. It’s an Ageis desktop and upon the first night of purchasing it and trying to use it that night it wouldn’t work. I brought it back up to Best Buy, and went through the warranty I had and got another one. I was never told what was wrong with it, but eventually, through it happening again—which brings us to this review—turns out it was most likely the graphics card being outdated. (I still have had no confirmation from the first time that this was the issue but I’m sure now it is). Anyways, the issue with the graphics card happened again and I brought it into Geek Squad at the store. The intake process was smooth and easy and I appreciate that. They figured out the issue and sent the computer off to the company where because of warranty and nature of issue, had to be fixed by them. Aegis fixed it, and sent it back. I was notified from Geek Squad it was ready for pick up. Get it, return home, and plug it in. Not working. I called Geek Squad at the store, and this is where we get a three star review. Guy says “I’m sorry you’re going enough this” multiple time instead of offering potential solutions to fix the problem. I then proceed to be petty and refuse to waste more gas and time taking it back up there, so I schedule an in house visit from Geek Squad which had my appointment two + weeks out from date of scheduling. My desktop proceeds to sit there, unused for weeks. Weeks while I run out of time to take a real estate course that is based on a fixed amount of time. Spoiler alert, I’m unable to finish the course because I couldn’t use my computer. Two plus weeks later Geek Squad is in my house, and in under 30 seconds, puts the HDMI cord in a different slot. Could this be something I could’ve figured out? Absolutely. Could this also be something the guy who repeated “I’m sorry your going through this” could’ve stated? Absolutely. I placed that HDMI cord into the same spot I always do, but because of the new graphics card it no longer worked. I feel like this was information I was offered over the phone. Yes I could’ve figured this out on my own so there is blame on my end too. I get that. Regardless, I lost access to my computer for two plus weeks which was awful. Clearly I needed help in the situation and while the sentiment “I’m sorry you’re going through this” is sweet, it is and wasn’t helpful.

The team of technicians were on time, professional and performed outstanding work on the installation. They cleaned up and gave great advisement. Exceptional service. Thank you

Straighten up the printer. Very knowledgeable & timely. Always does great work. Very professional. Personality plus.

Nick is always a huge help in helping explain things and offer suggestions on how to best use our Best Buy products! 10/10 Nick!

The agents correct my problems with my computer. The services were professional and comprehensive. The agents were patient, knowledgeable and kind. THANK YOU for outstanding customer care!

Type young woman was very knowledgeable and very kind to someone who has no idea how computers work.

Eduardo was very professional, patient with us as we gathered info that he needed, and well trained about customer satisfaction.

Set up and transfer of files to new Mac. Stephen/Geek Squad did a great job of all things needed to make the switch go smoothly. Great job.

Thank you so much for helping set up appointment for my LG washer

great job GREAT JOB------------------------------------------------

The Geek Squad agent was very clean cut and respectful. In addition, he was knowledgable, set up my new computer with Office and printer.

Tec was very knowledgeable and informative I would recommend Geek Squad to others

David Price analyzed problem quickly and fixed the problem easily & professionally. He also engaged me in the process & shared valuable info with me for future issues I might have.

I’ve been using computers for a long time. I’ve owned and still own computerized embroidery sewing machines. I’ve learned a lot about the software for these machines. But sometime things are beyond me. When I get stumped with machine I give it up for a while. But for all other issues I will rely on the Geek Squad!

Jonathan resolved my computer problem quickly & professionally. His friendly & competent manner is stellar!

James is excellent and not only fixes our problems but takes time to teach us about our systems. Thank you for excellent service!!

Excelente will recommend every time excellent service

Russell Gardner was the best tech rep - ever. Within 10 minutes he figured out what the problems were and fixed them. He was amazing!

She was VERY knowledgeable and helpful to us! She had good suggestions and helped us to understand.

Alex is a tremendous help. He is prompt, courteous and knowledgeable. Always a pleasure and a help to us both.