Customer Ratings & Reviews

The agent helped me understand my problem and gave advice about other things as well. Highly recommend someone coming to your home and taking their time to explain things. He was professional, patient and very helpful!

Vance was very knowledgeable and friendly. He fixed the computer problems very quickly! Thank you Vance

Our service man from Geek Squad was tremendous. He was so helpful, answered our questions. Would love to have him every time. He was a complete gentleman and knew his business.

After being scammed, the agent thoroughly checked out my computer and downloaded extra protection to keep it safe going forward. He was knowledgeable and helpful in responding to my questions.

Straighten up the printer. Very knowledgeable & timely. Always does great work. Very professional. Personality plus.

Russell Gardner was the best tech rep - ever. Within 10 minutes he figured out what the problems were and fixed them. He was amazing!

James is excellent and not only fixes our problems but takes time to teach us about our systems. Thank you for excellent service!!

The agent was on time and well prepared. He solved the problem with my husbands computer and was very knowable, He did a very good job and we are happy with his work. June.

The agent arrived on time, courteous and knowledgeable. I highly recommend him.

Firstly I think it’s best to say there is resentment towards initial purchase of my computer. It’s an Ageis desktop and upon the first night of purchasing it and trying to use it that night it wouldn’t work. I brought it back up to Best Buy, and went through the warranty I had and got another one. I was never told what was wrong with it, but eventually, through it happening again—which brings us to this review—turns out it was most likely the graphics card being outdated. (I still have had no confirmation from the first time that this was the issue but I’m sure now it is). Anyways, the issue with the graphics card happened again and I brought it into Geek Squad at the store. The intake process was smooth and easy and I appreciate that. They figured out the issue and sent the computer off to the company where because of warranty and nature of issue, had to be fixed by them. Aegis fixed it, and sent it back. I was notified from Geek Squad it was ready for pick up. Get it, return home, and plug it in. Not working. I called Geek Squad at the store, and this is where we get a three star review. Guy says “I’m sorry you’re going enough this” multiple time instead of offering potential solutions to fix the problem. I then proceed to be petty and refuse to waste more gas and time taking it back up there, so I schedule an in house visit from Geek Squad which had my appointment two + weeks out from date of scheduling. My desktop proceeds to sit there, unused for weeks. Weeks while I run out of time to take a real estate course that is based on a fixed amount of time. Spoiler alert, I’m unable to finish the course because I couldn’t use my computer. Two plus weeks later Geek Squad is in my house, and in under 30 seconds, puts the HDMI cord in a different slot. Could this be something I could’ve figured out? Absolutely. Could this also be something the guy who repeated “I’m sorry your going through this” could’ve stated? Absolutely. I placed that HDMI cord into the same spot I always do, but because of the new graphics card it no longer worked. I feel like this was information I was offered over the phone. Yes I could’ve figured this out on my own so there is blame on my end too. I get that. Regardless, I lost access to my computer for two plus weeks which was awful. Clearly I needed help in the situation and while the sentiment “I’m sorry you’re going through this” is sweet, it is and wasn’t helpful.

After several attempts from other geek squad techs, Tyler was able to set up our computer the way we wanted. He was very knowledgeable and courteous.

After the on line tech who accessed my computer ended up attaching a virus and messing up my computer big time they sent a tech to my house. He was able to fix the problems, remove the virus' but not reverse some of the changes they made that I had not to be done . I still have problems but I can at least use my computer.

The agent repaired and offered invaluable advice. he was really knowledgeable

Type young woman was very knowledgeable and very kind to someone who has no idea how computers work.

Agent very knowledgeable and able to answer any question relating to our computer restart and not making us feel like we were asking silly questions.

Alex is a tremendous help. He is prompt, courteous and knowledgeable. Always a pleasure and a help to us both.

Jonathan resolved my computer problem quickly & professionally. His friendly & competent manner is stellar!

Our tech came and set up my computers in my office. He was very helpful and kind and had some very great advice and answered our questions very confidently.

The agent was helpful from the time I stepped into the store until she showed me the check out line. She knew where the product was and what they were like. I like someone who knows their stuff.

Geek Squad Agent was professional and very knowledgeable. He completed the task very quickly and it was completed correctly the first time.