Customer Ratings & Reviews

It was pointless to pre-order the game for this since no one that works at best buy even knows what this is. When I went to pick up my pre-order in-store, all the employees looked at me like I was crazy when I asked for the steelbook. (Even pulled this up on my phone for them to see). I get to the house and call support.....they too do not know that this exists and told me this isn't even "in the system". All I got was just the digital materia pre-order bonus, which I could have saved gas by going to the local gamestop for, =/

Never got mine Best buy asunder me it would come with my game i have the support conversation and everything but oh we don't show it when the game came out what bull

Picked up my order yesterday, asked about the steelbook, the knuckleheads working there have no idea about anythings showed them the promo only to get told that it must've been earlier thing going and they're out, said no its written that if you pre-ordered you would he receiving...anyways, I'm not satisfied that i didn’t get my steelbook i was supposed to. Crazy thing about it is I looked after to check other stores little further, and the other best buy has em in stock.

I preordered to guarantee the steelbook. When I went to the store to pick it up the lady at the counter told me I needed to had preordered it sooner to get my steelbook. Then I showed her my order and she said its gonna get canceled soon or mailed to me eventually.

I was told by a best buy representative that when I preordered this tittle i would get a strelbook with the purchase solely the reason why I preordered only to be told at pickup there was no steelbooks at all

I preorder the game but they sold the steelbook? So I cancelled my pre-order and will pick up the game elsewhere.

I pre ordered this game when it went live. They didn’t have a steelbook for me when i went to pick it up. I saw other customers getting theirs. They seriously need to honor all the preorders before they start selling them to anyone. Something needs to change!!

Very sad to see unavailable completely on pre-orders misses the whole Bestbuy incentive. Will return game and wait for it to go on sale as I just purchased for the pre-order bonus

It’s bad enough that many of us that preordered didn’t get this, but to see them listed on EBay for astronomical prices is not okay. You really need to make these available.

Same issue as most here, was included in my cart with my preorder. When I went to the store I was informed they sold them all on the floor and didn't fill the preorders.

Preordered, got my game, no steelbook was received.

I preordered the game and didnt get the steelbook. Please make them available individually to sell.

I preordered for the steelbook, did not get the steelbook therefore i'm giving it a one star. very disappointed.

I did NOT get the pre order steelbook! Neither did my brother. We are NOT HAPPY!

Surprise surprise, no steelbook available with my preorder. Even though its in my orders, I get told "oh, it's sold out here and you can wait until the next shipment"

As you guessed it - no steel book with my pre-order.