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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 171 reviews

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96%
would recommend
to a friend

Customers are saying

Customers find value in the overall performance of "Custom Labor: 5 hrs," with many reporting positive experiences. Customers also appreciate the installation speed and connectivity provided by this service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 171 reviews
  • Rated 4 out of 5 stars

    Great service, long lead time for appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service itself was great. The team that installed were true professionals and did everything to ensure it was properly installed and didn't have any problems. The only problem was from the date of purchase we had to wait two weeks for them to deliver and install the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys came out and did a great, professional installation of my Dolby Atmos overhead speakers. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan did a good job with the install. We had to do some rearranging after just to clean up, but everything worked as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were efficient in installing our equipment. Cleaned up any mess that was created. Explained controls of TV, DVD, etc so we could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up to work on my home theater setup and went above and beyond the call to address my situation and make a perfect renovation easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the way to go when installing a new system, purchased it from Best Buy so why not have them install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad technicians who came to install our outdoor antenna did a great job. They both wanted to make sure we were completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected everything & left us in Great shape . Thank you ! * Chad is my Favorite agent .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad installed my outdoor speaker system for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were friendly and polite. Did a great job concealing everything and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expected Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time with a phone call notifying me of an expected arrival. Job was completed quickly & correctly the first time!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Very knowledgeable installer did a great job. He cleaned up after install, went over all the features, left us with a good feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted 3 tvs to the wall in three rooms and the geek squad crew were very professional and went above and beyond to get it right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a custom install and the Best Buy team memebers who came were courteous, professional and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my purchases in short order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up of new modem an wi-fi. The geek squad guys are very helpful, polite and explained everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker mounting was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fast, efficient, friendly and knowledgeable and I truly appreciate their kindness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians took their time setting up the new television. They were very careful not to damage any personal items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra help is always good and the extra help guy was awesome. Calls BestBuy executive help line and we worked really well together!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my new big television on the wall in minutes. They were professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful, thorough and did more to help than

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was knowledgeable and stayed as long as we needed him to make sure he answered all of our concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Easy & Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad guys are quick and professional. Well worth having them take care of your purchase. Easily a 5 star experience.

    I would recommend this to a friend
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