Customer Ratings & Reviews
- Model:
- LE1000DG
- SKU:
- 3938835
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 1000VA Battery Back-Up System for its exceptional battery life, overall performance, ease of use, and surge protection capabilities. Many appreciate its compact size, reasonable price, and the abundance of outlets it offers. While some users have noted that the device can be a bit noisy when activated and slightly heavy, and that the instructions could be clearer, the positive aspects appear to outweigh these concerns.
This summary was generated by AI based on customer reviews.
Terrible product and customer service.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a power outage in April. Everything connected to this unit was fried. Contacted their customer service since there's an insurance policy that comes with this unit. Of course got every run around possible, finally able to file a claim, well it's almost July and they haven't offered to replace it or any of the items that were plugged into it.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, we are sorry to hear about your recent experience with our product and our support. We would like the opportunity to assist you with your issue. Please feel free to give us a call at (877) 297-6937 and we would be happy to look further into this issue with you.
Multiple bad units
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wound not recommend this. The first one I received worked great for about two months. Then the battery side died. Cyberpower support was really responsive and initially sent a battery but that didnt work. Then sent a replacement unit but that one didn't work as well. Considering it a loss and moving on to a different brand.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Ryan, we are always looking to improve our products. We have addressed this issue with the marketing team about your concerns. Your feedback is appreciated thank you for your review.
So far good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing happened yet to really know if the product works yet so there's not really much to say about it
I would recommend this to a friendwon't know til i lose power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't lost power since I got new backup so don't know how well it works yet
No, I would not recommend this to a friendtime will tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.base on the reviews I read and my needs I based my decision to buy this battery back up system.
I would recommend this to a friendGet it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get it! We all need these of you don’t have an alternate backup source
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying this. Will see how long it lasts and how well it works.
I would recommend this to a friendLacked functionality unfortunately
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work…. Charged it for hours per directions then tried to utilize it for two different items. Neither worked. Utilized someone else’s power pack and my products worked fine. Left a bad taste in my mouth about this product. Not planning on buying any more of their stuff.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Hardtoplease, we're sorry to hear about your experience with your UPS. Please feel free to contact us for assistance with your device at: (877) 297-6937 and we will be happy to assist. Thank you for your review.
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could go back in the past I would not purchase this item.
No, I would not recommend this to a friendNo Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is fine........................................
No, I would not recommend this to a friendFAILED during power outage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in December... less than 6 months. When power went out, so did the unit and my computer went down with it. I tested it prior to use with a lamp. And I tested it again after the power returned. It works fine with a lamp. But the computer load is different. It goes from 30 minutes of power left to 0 minutes in about a minute. I've emailed CyberPower for comment.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Julie4479808,
Thank you for alerting us of your experience. Our Technical Support team would be happy to help, if you are looking for immediate assistance please contact us at 1.877.297.6937, we look forward to helping resolve the issue. Have a great rest of your day.
It sucks - 3 of them failed within a year
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 of them failed miserably within a year. And they do not even signal to you by beeping or so that they are failing HORRIBLE. Moving away from this brand (CyberPower) Ugh.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear your units are failing within a year of purchase. These units do come with a 3-year warranty. We would like to see if we can resolve this issue with the units failing. Please give us a call at 1.877.297.6937 and dial 1 for technical support. Look forward to hearing from you.
Not a good backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 1 year ago. It's been constantly shutting off for no reason for the past few months. It also shuts off if I lose power which defeats the purpose of having it since it's supposed to be a battery backup in case of power loss.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello SandyF, Thank you for taking the time to complete a product review. If you contact the manufacture of the UPS system at 877-297-6937 (press 1). They will be able to help you trouble shoot your UPS and provide feed back on what might be happening to it.
Horrible product, horrible store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product I don’t recommend anybody.After three weeks Stop working I take it back to Best Buy to return that product they said we cannot take it back anymore send it to manufacture that’s very bad business. I’ll never shop at best buy again.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The LE1000DG does come with a 3 year manufacturers warranty. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error when trying to play a game on my pc literally only have my monotor and tower plugged in. Turn a game on and it’s instantly beeping. 7800x3d and 7900xtx
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Nick, we would need some more information to better assist you with your issue. Please feel free to give a call into support at: (877) 297-6937 for assistance. Thank you for your review.
Don't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backup battery part stopped working 2 weeks after I bought it and of course Best Buys has a rule that they only take things back less then two weeks
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The LE1000DG comes with a 3 year warranty. If you are within the warranty period or would like assistance troubleshooting, please give our support team a call at 877-297-6937. We hope to hear from you!
Terrible battery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 3 months after I bought it. Started beeping within 2 months
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
The LE1000DG comes with a 3 year warranty. Please reach out to our support team at 877-297-6937 to provide additional info and we'd be happy to assist. We hope to hear from you!
Unit arrived with one lead not connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit didn't work out of the box. Contacted tech support. They concluded battery was bad even though unit was brand new. Sent replacement battery. When I opened the unit, I saw one lead was not connected to the battery. As soon as I made the connection, the unit worked fine. So now I have an extra battery. So much for their quality control.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
Thank you for alerting us to your experience. We are always looking to better our products and apologize for the situation. Please know that your comments will be reviewed by the appropriate departments to improve upon the products design.
Thumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unit constantly beeped when using the battery side. Could only use one side with the battery turned on.
No, I would not recommend this to a friendDoesn't recognize some outlets, won't recognize in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so I wouldn't lose power to my electronics in the cab of my truck when I crank the engine, but it refuses to recognize when it's plugged into OEM cab wall sockets and when it's plugged into a 2000 watt inverter. The only sockets it recognizes are the ones only powered with the Auxiliary Power Unit running.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello William,
Thank you for your review. This product is meant to be used with utility power and should be directly plugged into a wall outlet. The use you are describing is outside the intended application. If you have further questions about the UPS our Technical Support team would be happy to help, you can reach us at 1.877.297.6937. We look forward to hearing from you.