Customer Ratings & Reviews
- Model:
- GX1500U
- SKU:
- 6408459
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 1500VA Sine Wave Battery Back-Up System for its overall performance, ease of use, and helpful features such as sine wave output and surge protection. Many appreciate the clear display, straightforward setup, quiet operation, and ample outlets. Some customers have noted concerns regarding the price and weight, while a few have mentioned a noticeable smell.
This summary was generated by AI based on customer reviews.
Poor Packaging, great product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this 2 stars not because of the UPS itself. The UPS works fine. The shipping however.....Best Buy shipped this item with no protection what so ever. The UPS housing had damage because of this. Other than that, it works great and Best Buy gave me a discount for the damage. All good.
I would recommend this to a friendBrand response from TechSupport
Posted .Sorry to hear that about your unit. Please keep an eye on it and incase of anything ,feel free to reach out to our Technical Support team at 1-877-297-6937 and select option 1. Thank you for your review!
- Pros mentioned:Overall performance
Nice UPS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. This my 2nd one in last 10 years and held up thru power outages, storms, and such.
I would recommend this to a friend Prefect for my pc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for areas that have unstable power and surges
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs everything in my office without interuption when power goes out. Seems good quality.
I would recommend this to a friendBackup battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had the power go out yet to see how it really works, but setup was really easy!
I would recommend this to a friendMight be good…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit probably works great in the city where it’s connected to the electric grid but out here in the sticks where we rely on solar power and generators it’s useless. No matter how you adjust the settings it constantly goes into battery mode and will not charge itself.
No, I would not recommend this to a friendOK as a battery backup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I got that long a backup power, all things considered. I think more than an hour or 2 of wifi should have been possible with a battery that size, my phone does it.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, was very tested with the recent ice storm and it held up great.
I would recommend this to a friend Great back-up system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This power back-up system is great and protect most of my work station. I love it.
I would recommend this to a friendCYBER POWER WARRANTY DOES NOT EXIST!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 1 year, the unit will not hold power for more than 10 minutes. This is only powering a small modem. I called CyberPower customer service and was told since it does stay on even if just 10 minutes, the unit is good and no warranty available. DO NOT PURCHASE. CUSTOMER SERVICE IS NO GOOD! Purchase a better brand.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Thank you for sharing your feedback. We're sorry to hear about your experience, but we’d like to clarify that we have reviewed your case and have been working with you to resolve the issue. In accordance with our warranty policy, we’ve confirmed that your unit is covered and are in the process of replacing your faulty batteries.
We truly appreciate your patience as we work to ensure you're fully satisfied with your product. If you have any further concerns, please don't hesitate to reach out. We are committed to providing excellent customer service and support.
- Pros mentioned:Overall performance
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues and does exactly what its suppose to do.
I would recommend this to a friend Uninterruptable?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to review. I have had one power "hiccup" since I installed this and the power did not stay on for the equipment I have plugged into it.
No, I would not recommend this to a friendDoes keep computer running.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit I received is either defective or not up to specs. I just have one computer and a modem/router plugged into the backup outlets. Any glitch in power causes the computer to just die (without a shutdown procedure), even through the computer is connected to the battery and Cyberpower software is set to keep the computer running as long as possible. If the lights just flicker for a split second, the computer just dies without shutting down.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Please reach out to our support team at 877-297-6937 for support with your product. Thank you for your review!
Do not recommend.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit in Dec 2022. During a storm in the beginning of March I lost a soundbar,router, and TV plugged into it when lignin caused a surge. It says there's a $500,000 lifetime guarantee but they make the claims process next to impossible so they won't have to pay claims. Do not recommend.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that you went through this experience with your surge protector. Please contact our Technical Support team at 1-877-297-6937 (press 1) to start the claim process.
Does not carry PC through power blips. Drops load
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. I have had several power blips when storms roll through and the server drops and reboots every time. This UPS does not carry through. Thought I had a defective unit so I exchanged it but no improvement. Simply does not do what a UPS is supposed to do. Now I am past 30days and stuck with it. Will eventually go with a better brand and try again.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, Sorry to hear about the issues you have with the unit. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
Very disappointing when needed most
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit performs great when there are short power interruptions. However during Hurricane Ivan when we lost power, it lasted for 13 minutes. I had one cable router (15 watts) and one wireless router (12 watts) - not exactly a big load. All instructions were followed so I may have gotten a bad unit or this thing is really not worth the $
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, that is not typical behavior of the GX1500U. Please contact our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
- Pros mentioned:Overall performance
Good Power back-up system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device works as described. Good purchase. Recommend
I would recommend this to a friend stay away. GO APC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died less then 3 week. Got an E01 error. Took 4 weeks to get a replacement. They would not send you a new one till they got there's back 1st and shipping cost an arm and a leg. new one got E01 error the same day I plugged it in. They are sending me a new one with out waiting for the bad one to arrive this time. But men what a waste of time and money.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The warranty process does require the return of the unit first but the other details provided do not sound as they should. Please reach out to our support team at 877-297-6937 and we can make sure everything is processed correctly. We hope to hear from you!
Cyber Power defective product 012424
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever purchased I have only owned it 90 days and it does not work Bestbuy has done nothing to get the manufacture to replace my item that comes with a 3 year warranty. Don't buy this product.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear your unit stopped working for you. This unit has a 3-year warranty, please contact Customer Support at (877) 297-6937 for assistance with your device. Thank you for your review!
Bestbuy selling used items as new.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product was used. box was damaged and resealed. unit had finger prints all over it and was repackaged. its not the item it is bestbuy selling used products, now i have to waste my time returning it
No, I would not recommend this to a friend