Customer Ratings & Reviews
- Model:
- GMA5200BST
- |
- SKU:
- 6430867
Customer reviews
Rating 4.4 out of 5 stars with 2311 reviews
(2,311 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the Gamer Master Gaming Desktop favorably for its performance, ease of setup, and good graphics capabilities, frequently praising its value for the price. However, some users experienced issues with the power supply and reported inconsistent fan performance. Positive feedback also centered around the ample storage and smooth gameplay at high frame rates. While some users found the included keyboard satisfactory, others noted the need for a RAM upgrade.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
BOAT ANCHOR! DO NOT BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now the second Cyber Power PC I have had since Feb. I first had model GMA4200BST and now model GMA5200BST. I bought the current PC on Oct. 15th after the first one took a huge dump. First it was I couldn't make a recovery drive, and then the GPU died. Purchased an upgrade GPU and within a week it crapped the bed too. Finally Best Buy junked the system and refunded my money so I could purchase the current PC. The mother board and GPU were better quality components (according to reviews) and in 7 days it is crashing, video card issues again, and just overall bad performance. Windows uses the GPU to run some apps and they just won't open unless I perform a restart. I can honestly say this computer is not even good enough to use as a boat anchor!
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Daniel,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
Would be great, but has one major issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great computer. Mine however came with a faulty RX 580 graphics card, that crashes my screen and loads red boxes whenever I attempt to launch certain programs. I'm going to try and get a new one, but I have no clue where to start or who to contact. MAKE SURE TO CHECK YOUR PARTS, BECAUSE THEY MAY COME DAMAGED. If it isn't the card, then I have no clue where to go.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear DrGreen,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 2 out of 5 stars
Poor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon opening the box I noticed a small dent on the front of the case. Very Poor packaging. Further inspection I found fan pins on the inside bent and almost unusable. If it wasn't for the scarcity of the PC's/video cards I would have returned it.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Smorez,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 2 out of 5 stars
Gaming computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than a year. We sent it back to the company, but after a while the problem persisted. Something happened to the video card that we couldn’t get it to work anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
Red Diamond Screen Issue Makes it Troublesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pc worked wonderfully for the first month that I had it. But, while playing a game one day, a red diamond screen covered the entire monitor like a filter. Then, the entire computer crashed. At first, i thought the fans were not going fast enough and the graphics card was overheating. I adjusted the fan speeds and things were working better. A month later, I'm playing another game and it happens again but the temperatures are fine on the pc. I'm pretty bummed, because I believe this would otherwise be a great computer. It's just not reliable in terms of playing games or streaming. I don't know if it is the computer itself or a design flaw within one of the parts.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Valued Customer,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
Great until it Died after several days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked wonderfully for four days then starting having bugginess with the usb outputs. Then, a blue screen crash while I was already trying to restart. After that, the PC would turn on, you could see the lights and all, but refused to connect to any peripheral. No monitor or keyboard. Constant reboots did nothing. Unplugging was the only way to turn off the power since the power button couldn't turn it off Left the PC on whole night hoping the keyboard would flash on. Just in case it was taking care of that crash and checking the drive in the background. Nothing. Next day, unplugged it and turned it on. Even worse now. Darkness. Dead! Kaput!
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear ChuckWuck,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 2 out of 5 stars
Iffy selection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very manageable personal computer Like your normal average computer To tackle everyday tasks. Definitely not a gaming computer as advertised. Graphics card was way too weak To run today's modern video games.
No, I would not recommend this to a friend- Cons mentioned:Power supply
Rated 1 out of 5 stars
Don’t buy this.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, power supply went out after 3 months. Best Buy won’t warranty this, and the manufacturer won’t reply to emails.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Sorry to hear you had trouble getting a TechSupport assistant on the line, currently hold and response times are longer than we would like due to the effect the COVID situation has had on our normal operations, as we work to keep our employees safe and continue to serve our valued customers. Please allow a couple days for an email response or give us a call again at your earliest convenience, we're always happy to assist you. We appreciate your patience and understanding.
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this pc online on Nov 2020, but when we play the simple game, it keep crashing. When I try to bring it to Best Buy at concord mill location NC to find out what is going on. But nobody tell the reason, then when I try to return by last day , have 3 look like personal people come to check the PC , then told me miss one part, cannot return. I can’t believe what they said. I bought the has Quality problem PC at your store, you didn’t say any sorry, and told me can’t return. I talk to the customer service lady about what I think, finally they return to me. But I very dissatisfied with their service.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear April,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 2 out of 5 stars
Returned PC!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend getting this. The graphics card was malfunctioning on me and was not displaying properly, sometimes it will blue screen. Save money and build a pc instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
This brand is sus.. I won't buy again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in the store and brought it home. Did everything it said to do to hook up PC. My son opened it on Christmas and played it for about 12 days. We turned it off and unplugged the PC to move it. When we plugged it back in we couldn't get it to come back on. Worked with tech support from CyberPowerPC and they suggested we take it back to Best Buy. Sadly they had no more so we had to get a more expensive one. That one lasted 2 days. I think it is the brand.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear KillerGame,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. We Understand if you opted to return the system. However, if your still in possession of the system please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
techteam@cyberpowerpc.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
faulty gpu or mobo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.prebuilt pc came in and i plugged everything up the right way, and no display connection. i tried making sure that the gpu was getting enough power, tried different hdmi cable, different monitor, tried removing gpu from motherboard and then putting it back in, tried disconnecting power from gpu and plugging it back in, nothing worked, i can only assume it’s a faulty gpu or motherboard and i don’t want to mess with it anymore. i tried plugging it into both motherboard and gpu and nothing happened. try plugging in the usb key that came with it and nothing happened
I would recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear WaferLover,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 2 out of 5 stars
Circuit failure a day after using
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a day next day was on a game an it just turned off and won’t turn back on wasn't/ isn’t over heated, the fans will spin for a sec the turns right back off but ran good when worked
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Steph,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
Stupid things shouldn’t happen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So overall the PC is great So far (1day) to make a long story short the reason i gave it a 1 star is because the first pc I ordered it came broken so I went in to exchange it got another one yesterday this one wasn’t broken but it did not come with the mouse and keyboard like it was suppose to now I fear that when I go into bestbuy and tell them this they won’t give me a discount and will want me to return the pc the only reason I don’t want to is because now all of a sudden the PC is unavailable to purchase anymore which would leave me w nothing
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Johnny,
We apologize for any inconvenience this may have caused you. Should you have any questions or concerns about your system, please do not hesitate to contact our tech support team; we're always happy to help.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
Rated 1 out of 5 stars
Broke in less than a year and warranty is trash.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a year ago. Started shutting down randomly about 3 months ago, and now just completely won’t turn on anymore. Apparently (according to a Google search), it’s a common problem with this computer. I called the manufacturer to see about a warranty. They said it’s under warranty, but I have to pay for the shipping to get it to them, which is going to run me more than $100. So I have to pay for them to fix a product that is defective… it’s disappointing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For playing games yeah it works great. But as for hooking up to the internet, wireless printer, my lg qled tv, Bluetooth headphones, basically anything wireless.... it sucks.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
techteam@cyberpowerpc.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
DO NOT BUY THIS PC IT'S GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS AVOID THIS PC. I bought this as my first gaming pc and it worked for 1 day before I got a BSOD. This is unacceptable. There is something wrong with this hardware when running windows 10. This is a garbage build and shame on this manufacturer for trying to sell this junk. I always hear how PC is the master race but atleast you don't have to worry about issues on day 1 with console. These are garbage computers do not buy them. Everyone working in the Quality Control department needs fired.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear TBallard,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
TechTeam@CyberpowerPC.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
Has connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got could not connect with the monitor, the HDMI connection to the video card would work sometimes but went out every time I restarted. I tried other cables, another monitor, didnt matter. It was the computer. Called Best Buy, they were great about exchanging it but guess what... The next one did the very same thing!!! Ugh. After spending an hour every day trying to get the computer to work with the monitor, Im sending this one back too. Does work great when it does work.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
techteam@cyberpowerpc.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
CyberPowerPC Support
Rated 1 out of 5 stars
Poor Quality Control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was damaged when I received it. The shipping box was in good condition, but the computer case was crushed on one corner and the ports were all falling out of the back of the computer. The lack of or the ineffectiveness of the quality control that didn't notice these obvious defects on the outside of the machine made me question the overall quality of the company. I didn't even power on the computer because I had no trust for their product. I returned this item and bought a computer from another manufacturer.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .Dear Valued Customer,
We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. We understand if you opted to return the pc, however, if you're still in possession of the system please feel free to contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
[email protected]
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
-CyberPowerPC Support
Rated 1 out of 5 stars
Bummer of a Christmas gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review will change when I get a working computer back from CyberPower. Do not buy this computer. After 4 months, the computer stopped working. No lights, blue screen of death. Geek Squad wouldn’t touch it because it’s under the warranty. It’s under warranty but cost $600 to ship back to the manufacturer. A total lemon. I wish I would have read more reviews before my purchase.
No, I would not recommend this to a friendBrand response from CyberPowerPC Brand Expert
Posted .We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.
Tech Support:
(855) 888-2039
techteam@cyberpowerpc.com
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
CyberPowerPC Support