Customer Ratings & Reviews

Very disappointing experience with what should have been an exciting purchase. We bought a high-end gaming PC as a gift for our child, and while the system itself looked great, the customer service was a nightmare. Since it sat under the Christmas tree for a few weeks before we opened it, we were just barely outside the return window when we discovered it had issues — but the manager wouldn’t work with us at all. Geek Squad tried to repair it but couldn’t find the part, and after weeks of no updates, we were told it was in “extended testing,” which made no sense considering they claimed they couldn’t fix it. Frustrated, we purchased a $2,000 OMEN instead, only to have it crash days later. Geek Squad had us sign off as if the issue was fixed, only to say they needed to ship it out for repairs after all. That felt really wrong. After waiting over a month again, we were told the part couldn’t be sourced, and ended up back at square one with store credit. We spent months waiting, got no real answers, and felt misled through the entire process. The PC was great — when it worked — but the service behind it was truly disappointing. This could’ve been the start of a long-term customer relationship, but instead, we walked away frustrated and done with Best Buy.